Supervisor Crossiron Mills

KATE SPADE; Calgary; On-site; CAD 60,000 - 80,000; Full time

Job summary

A prestigious fashion retailer in Calgary is seeking a Supervisor Outlet to enhance sales and ensure outstanding customer service. The ideal candidate has experience in luxury retail, excellent communication skills, and is able to work a flexible schedule. Responsibilities include managing store operations, training staff, and maintaining brand standards. Competitive benefits are offered, including health and wellness programs.

Benefits

Health benefits (medical, dental, vision)

401(k) plan

Qualifications

• 2-3 years' experience in luxury goods or comparable retail environment.
• Full-time availability to work evenings and weekends.
• Physical ability to lift up to 40 pounds and stand for extended periods.

Responsibilities

• Drive business and deliver outstanding customer service.
• Ensure associates complete sales training and develop product knowledge.
• Maintain store operating standards and perform closing procedures.

Skills

Strong written and verbal communication skills

Ability to multi-task and prioritize

Customer focus

Education

College degree

Job description

Overview

Kate Spade New York is a global lifestyle brand known for its colorful, bold, and optimistic heritage. The company designs handbags, ready-to-wear, jewelry, footwear, home décor, and more. Kate Spade New York is part of the Tapestry portfolio, a global house of brands committed to innovation and inclusion.

Job Title

Supervisor Outlet

Primary Purpose

The successful individual will leverage their proficiency in retail to drive business and deliver outstanding customer service.

Responsibilities

• Client & Service Expert: Partner with Store Manager to develop business-driving initiatives that build repeat business or attract new customers to the store. Communicate and achieve store productivity targets including sales per hour, ADT, UP/T, and capture rate. Ensure all associates complete the sales training program and develop strong product knowledge across all categories.
• Model and supervise the selling environment, provide consistent coaching on the sales training process to ensure the highest level of customer service and sales.
• Leadership Presence: Achieve personal sales goals. Educate the team on sales plans, personal sales goals, store statistics, and drive the team to achieve them. Ensure the highest level of service through extensive product knowledge and product profiles.
• Foster a team environment by creating a fun, competitive, inviting atmosphere.
• Building Brand Equity: Understand and communicate the Kate Spade New York brand aesthetic, philosophy, and lifestyle to the sales team and customers. Ensure brand and operating standards are met to support brand consistency and store presentation standards are maintained.
• Operational Excellence: Perform and supervise store opening and closing procedures including counting register funds, completing bank deposits, handling registers, and securing facilities. Process POS transactions and inventory functions (transfers, receiving, shipments, repairs, damages) to maintain inventory integrity. Adhere to loss prevention policies and procedures.

Qualifications

• Strong written and verbal communication skills; detail oriented.
• Proactive ability to multi-task and prioritize.
• Minimum 2-3 years' experience in luxury goods or a comparable retail environment.
• College degree preferred; prior luxury goods experience preferred.
• Full-time availability required; able to work store schedule, including evenings and weekends.
• Physical requirements: standing for extended periods, ability to lift up to 40 pounds, comfortable climbing ladders.

Competencies

Our Competencies for All Employees

• Courage
• Creativity
• Customer Focus
• Dealing with Ambiguity
• Drive for Results
• Interpersonal Savvy
• Learning on the Fly

Our Competencies for All People Managers

• Strategic Agility
• Developing Direct Reports and Others
• Building Effective Teams

Benefits and Other Compensation

General Description of All Benefits: Our company offers benefits to eligible employees, including health benefits (medical, dental, vision), life insurance and disability insurance. Eligible employees can enroll in the 401(k) plan and take paid time off for wellness needs and vacations. For additional information about our benefits, click here - U.S Store Compensation & Benefits.

General Description of Other Compensation: Eligible employees will be able to receive discounts on certain products and incentive compensation.

Req ID: 122214