SUPERVISOR - CREDIT

Hard Rock Hotel and Casino; Ottawa; On-site; CAD 45,000 - 75,000; Full time

Job summary

An exciting opportunity awaits at a premier entertainment venue in Ottawa! This role is perfect for those with a passion for hospitality and a knack for management. You will oversee operations in a vibrant casino environment, ensuring top-notch service and compliance with regulations. Your leadership will guide a dedicated team, fostering a culture of teamwork and excellence. If you're ready to step into a dynamic role where your skills can shine, this is the perfect fit for you. Join a forward-thinking company that values diversity and offers a supportive work environment.

Qualifications

• 3+ years of managerial or supervisory experience in a casino or bank.
• Ability to manage multiple tasks under time constraints.

Responsibilities

• Assist in managing department staff and evaluate credit applications.
• Oversee compliance with regulations and maintain credit files.

Skills

Organizational Skills

Interpersonal Skills

Analytical Skills

Communication Skills

Problem-Solving Skills

Decision-Making Skills

Education

Managerial Experience

Supervisory Experience

Tools

Computer Software Packages

Job description

Overview

As the latest jewel in the renowned Hard Rock crown, this exceptional venue is set to redefine entertainment and hospitality in Canada's capital city.

Boasting a prime location, Hard Rock Hotel & Casino Ottawa will be a stunning fusion of contemporary style and timeless rock 'n' roll flair. The moment you step inside, you'll be transported into a world of music, memorabilia, and non-stop excitement.

Are you ready to experience the ultimate rock star treatment in the heart of Ottawa? Let the countdown begin!

Responsibilities

Under the direction of the Director of Cage and Credit, the incumbent assists in managing and guiding department staff; evaluates applications for lines of credit and makes appropriate decisions to approve, deny, or modify; refers requests over a pre-determined dollar amount to the Director of Cage and Credit.

Essential Functions:

1. Prepares and types correspondences, forms, reports, charts, and graphs.
2. Sets up and maintains all files, records, and logs as required.
3. Places, accepts, and screens telephone calls and refers calls to others.
4. Receives, opens, and distributes incoming mail documents.
5. Ensures all necessary reports and correspondences are forwarded timely to the proper management.
6. Maintains the highest level of professionalism and confidentiality regarding team members and guests.
7. Participates in processing customer credit applications including verification of bank and credit information.
8. Assumes responsibility for maintaining credit files and required reports.
9. Reviews credit applications for completeness.
10. Ensures credit background checks on patrons are properly completed, updates patron credit files, and completes all other necessary file maintenance.
11. Monitors compliance with OLG regulations, company policies, and AML/FINTRAC regulations.
12. Displays positive morale and high service standards consistently.
13. Oversees execution of company and property objectives related to the Cage Department.
14. Directs smooth, efficient, cost-effective operations including labor management, supervision of services, and inventory control; oversees staffing levels and makes adjustments as needed, monitoring FTE compliance.
15. Ensures staff knowledge of fraud prevention and scams.
16. Assists in quality hiring, training, and succession planning processes.
17. Monitors department expenses related to daily operations and payroll.
18. Leads delivery and measurement of guest services aligned with company standards and brand attributes.
19. Provides input into research, development, evaluation, and implementation of new products, services, technology, and processes to maintain competitive position.
20. Creates a work environment promoting teamwork, performance feedback, recognition, mutual respect, and employee satisfaction.
21. Collaborates with casino executives and hosts for customer benefit.
22. Oversees guest service standards, responds to and resolves guest and employee complaints promptly, and solves problems proactively.
23. Oversees scheduling, staffing, and payroll issue resolution.
24. Continuously reviews processes for efficiency improvements.
25. Assists with variance resolution and reporting.
26. Responsible for ensuring asset security in Cage Operations.
27. Partners with all Casino Operational areas to ensure effective communication.

Qualifications

Experience, Education, and Certifications

• Managerial or supervisory experience of three (3) or more years, preferably within a high-volume Casino Cage department or commercial bank.
• Working knowledge of computer software packages and ability to manage multiple tasks under time constraints.

Skills

• Strong organizational, interpersonal, analytical, communication, and managerial skills.
• Excellent problem-solving, decision-making, prioritization, and analytical skills.

Physical Demands:

• Ability to stand and sit for extended periods.
• Ability to walk distances.
• Must frequently lift, push, pull, and/or move up to 50 pounds.

Working Conditions:

• Work is typically performed in a highly regulated environment, with occasional presence on the Casino Floor, which may involve exposure to noise and other environmental factors.

Closing

Hard Rock Ottawa values diversity and is an equal opportunity employer. We are committed to providing employment accommodations in accordance with the Ontario Human Rights Code and the Accessibility for Ontarians with Disabilities Act.

If you require accommodation to apply or participate in assessments, please inform Human Resources.

We thank all candidates for their interest; only those selected for an interview will be contacted.

Additional Details

Hard Rock International is an equal opportunity employer. We live our motto LOVE ALL - SERVE ALL and strive to foster an inclusive workplace culture.

We are committed to providing employment accommodations in accordance with applicable laws. Please contact Human Resources at [e-mail] if you require accommodation during the hiring process.