Supervisor, Claims

Wawanesa; Winnipeg; On-site; CAD 85,000 - 115,000; Full time

Benefits offered by this job

Annual bonus plan

Leave top-up programs

Generous vacation

Premium-free benefits

Pension plan

Job summary

The Wawanesa Mutual Insurance Company is seeking a Claims Supervisor to lead the claims team and uphold high service standards across a hybrid work model in Canada. The role focuses on guiding staff, optimizing workflows, and delivering fair liability determinations and settlements.

Ideal candidates bring 5+ years of insurance adjusting experience, CIP/FCIP education, and strong communication, negotiation, and analytical skills.

Qualifications

• 5+ years progressive insurance adjusting experience.
• College /University degree preferred.
• Chartered Insurance Professional Designation and a desire to continue relevant industry education (FCIP, etc.).
• Effective customer service skills including empathy and concern for our customers.
• Excellent communication skills, both written and oral.
• Excellent investigative and analytical skills.
• Highly proficient time management and organizational skills with the ability to prioritize work in a fast paced, changing environment.
• Excellent knowledge of policy wordings all lines of business, corporate guidelines, policies and procedures.
• Ability to coach, guide, and positively motivate employees.
• Excellent knowledge of automobile, habitational, farm and commercial policies.
• Excellent knowledge of medical and legal terminology.
• Detail oriented with a critical degree of accuracy regarding data entry.
• Exceptional advanced negotiation skills.

Responsibilities

• Provide exceptional customer service
• Coordinate and supervise daily activities of claims team
• Provide guidance and leadership to staff and specialists
• Manage service levels by organizing, distributing, monitoring work flow and setting priorities to ensure maximum efficiency and productivity as guided by corporate policies, procedures and business plans
• Conduct or contribute to employee development, and employee performance management through coaching and following up on the development of their team’s technical competencies,
• Conduct periodic review of claims files and coach team to strive for continuous improvement and development by setting and tracking individual and team performance objectives
• Provide direction and leadership in areas such as: liability determination, investigation, policy interpretation, settlement negotiations and establishing reserves for claims
• Perform other duties as assigned

Skills

Customer service

Communication skills

Investigative skills

Time management

Negotiation skills

Leadership / coaching

Attention to detail

Education

College/University degree

Chartered Insurance Professional Designation

FCIP designation

Job description

Work Environment: We offer a hybrid work environment that offers flexibility to our employees in balancing in-office (2 days per week OR 15 hours per week in a Wawanesa office) and remote work.You may work from any of the following locations: Winnipeg, MB; Wawanesa, MB; Vancouver, BC; Calgary, AB; Edmonton, AB; Lethbridge, AB; Toronto (North York), ON; Kitchener, ON; Ottawa, ON; Montreal, QC, Moncton, NB; Dartmouth; NS.

Working Business Language: English OR French OR Bilingual in French and English(If this role is posted in Quebec there are Bill 96 compliance requirements to follow: 1). add a sentence here in the header explaining why the position requires an English or Bilingual speaking candidate - click here for sample verbiage - and 2). add documentation of the three step assessment within the job req in the "recruiter comments" text field).

Salary: At Wawanesa, salary is only one component of a holistic, comprehensive and competitive offering that we provide to our employees. In addition to salary, full-time and part-time permanent employees are eligible for an annual bonus plan, leave of absence top-up programs and provided with generous vacation time, personal days, premium free benefits and pension plan.

The salary offered for this role is determined with consideration to various factors, including but not limited to: your work location, local labour market conditions, external market salary data, internal pay equity and the knowledge, skills, experience and anticipated proficiency in the role. The salary offered is estimated to be within the following range:$85,000 - $115,000. Candidates with salary expectations outside of the range are still encouraged to apply.

About The Wawanesa Mutual Insurance Company

F ounded in 1896, The Wawanesa Mutual Insurance Company is one of Canada’s largest mutual insurers, fully owned by its more than 1.8 million members. Headquartered in Winnipeg, Wawanesa is the parent company of WSI™, a specialty insurer delivering tailored solutions built around unique needs; Wawanesa Life, a provider of life insurance products; and Western Financial Group, a leading national distributor of personal and commercial insurance.

Wawanesa is committed to helping communities thrive in a changing world. The company invests more than $4 million annually in charitable initiatives, including $2.5 million each year to support people and communities on the front lines of climate change. Learn more at wawanesa.com.

We are currently seeking dedicated, driven, and enthusiastic individuals who thrive in a dynamic environment, embrace change, and are eager to gain diverse experience while advancing their careers as part of a growing team.

Job Overview

The Claims Supervisor contributes to Wawanesa’s goal of delivering an exceptional and consistent claims service experience by providing leadership to the claims team, focusing on the achievement of key business goals and customer service standards.

Job Responsibilities

• Provide exceptional customer service
• Coordinate and supervise daily activities of claims team
• Provide guidance and leadership to staff and specialists
• Manage service levels by organizing, distributing, monitoring work flow and setting priorities to ensure maximum efficiency and productivity as guided by corporate policies, procedures and business plans
• Conduct or contribute to employee development, and employee performance management through coaching and following up on the development of their team’s technical competencies,
• Conduct periodic review of claims files and coach team to strive for continuous improvement and development by setting and tracking individual and team performance objectives
• Provide direction and leadership in areas such as: liability determination, investigation, policy interpretation, settlement negotiations and establishing reserves for claims
• Perform other duties as assigned

Qualifications

• 5 + years progressive insurance adjusting experience.
• College /University degree preferred.
• Chartered Insurance Professional Designation and a desire to continue relevant industry education (FCIP, etc.).
• Effective customer service skills including empathy and concern for our customers.
• Excellent communication skills, both written and oral.
• Excellent investigative and analytical skills.
• Highly proficient time management and organizational skills with the ability to prioritize work in a fast paced, changing environment.
• Excellent knowledge of policy wordings all lines of business, corporate guidelines, policies and procedures.
• Ability to coach, guide, and positively motivate employees.
• Excellent knowledge of automobile, habitational, farm and commercial policies.
• Excellent knowledge of medical and legal terminology.
• Detail oriented with a critical degree of accuracy regarding data entry.
• Exceptional advanced negotiation skills.

Diversity Equity, Inclusion & Belonging

We welcome applications from all qualified candidates, including racialized persons, women, Indigenous Peoples, persons with disabilities, members of the 2SLGBTQIA+ community, gender-diverse and neurodiverse individuals, and anyone who can contribute to the further diversification of thought and ideas.

We aim to ensure our recruitment process is accessible to all candidates. If you require accommodations during any stage of the recruitment process, please reach out in confidence to [e-mail].

Please note that the recruitment process for this position may involve the use of AI tools to screen, assess, or select applicants. All final decisions are taken or reviewed by human recruiters and human hiring leaders in compliance with all applicable legislation.