Supervisor/Charge (Point of Care Testing & Specimen Management) - Corporate Lab Admin-- Multiple Sites

William Osler Health System; Brampton; On-site; CAD 65,000 - 83,000; Full time

Job summary

William Osler Health System in Canada seeks a seasoned Laboratory leader to coordinate POCT and Specimen Management activities, oversee QA/QC, and manage workload and resources. You will drive change, mentor staff, and ensure compliance with accreditation standards across multiple sites.

The role requires a MLS/MLT degree, CMLTO registration, and 5+ years in POCT with supervisory experience. Strong communication and project management skills are essential.

Qualifications

• Graduate of an accredited Medical Laboratory Technologist program.
• Must be registered with the College of Medical Laboratory Technologists of Ontario (CMLTO).
• ART, POCT certification or related Health Science degree; supervisory courses preferred.
• A combination of continuing education and working experience will be considered.
• Minimum of six years relevant laboratory experience.
• Minimum of five years of experience in Point of Care testing is required.
• Supervisory and/or leadership experience a definite asset.
• Experience with Meditech, Paradigm, POCT middleware and Microsoft Office programs is an asset.
• Proven ability to work in a diverse team environment.
• Demonstrated critical thinking, troubleshooting and problem solving skills.

Responsibilities

• Coordinates activities with POCT and Specimen Management staff; reallocates resources as needed.
• Oversees operating protocols, QA/QC, purchasing and inventory management.
• Produces workload and statistical reports.
• Oversees verification, validation and operation qualification for POCT equipment.
• Provides updates on POCT activity to Clinical Managers and Specimen Management to Lab Operations Manager.
• Keeps current with technical methodologies and evidence-based practice.
• Provides consultative services within scope of practice.
• Manages workload with the team; sets priorities and deadlines.
• Collaborates with stakeholders to address conflicts and develop solutions.
• Monitors spending and procurement; reports variances to management.
• Drives lab practices with new technologies and change management.
• Ensures Accreditation Canada Diagnostics requirements are met.
• Investigates non-conformances; handles complaints and incident reports.
• Delivers performance feedback and supports staff development.
• Coaches and mentors; sets goals and measures outcomes.
• Travels between sites as required; supports emergency coverage.

Skills

Organizational skills

Time management

Interpersonal skills

Communication skills

Problem solving

Leadership experience

Collaboration

Education

Medical Laboratory Technologist degree

CMLTO registration

POCT certification

Tools

Meditech

Paradigm

POCT middleware

Microsoft Office

Job description

One of Canada's Best Diversity Employers and Greater Toronto's Top Employers for many consecutive years, William Osler Health System (Osler) provides a safe and supportive health care network to grow your career. Osler is nationally recognized for its commitment to patient safety and is Accredited with Exemplary Standing, the highest rating a Canadian hospital can receive. As a major Ontario hospital system, and home to some of the biggest specialty and emergency departments in the country, Osler serves the 1.3 million residents of Brampton, Etobicoke and surrounding communities. We are proud to offer you incredible exposure to best-in-class health care delivery and challenging hands-on opportunities to stay at the top of your game.

A hospital system built for and by the community, we continue to expand our services to meet the needs of a growing population, creating opportunities for increased hands-on skills development, cross-department training and promotional opportunities. Guided by our accomplished senior leadership team, together we are driving our vision of world-class health care inspired by our people and communities.

At Osler, we invest in careers that go beyond where health care professionals like you can achieve their goals and find deep personal and professional fulfillment.

Job Description

• Coordinates the activities with Point of Care Testing (POCT) and Specimen Management staff; monitors and reallocates resources to meet performance expectations and operational needs
• Oversees operations and maintenance protocols, quality assurance and quality control proficiencies, purchasing and inventory management processes
• Responsible for workload / statistical reports; including non-captured service recipient and non-service recipient workload units
• Oversees all verification, validation and operation qualification protocols for Point-of-Care equipment, reagents and supplies
• Provides update on POCT activity to the Clinical Managers at each area and Specimen Management activity to the Lab Operations Manager.
• Keeps current with technical methodologies, performance standards and evidence-based practice
• Maintains theoretical knowledge of related laboratory discipline to provide consultative services within scope of practice
• Manages workload effectively and efficiently, working with team members to identify and solve problems, meet deadlines and set priorities
• Collaborates with peers, management, professional leader and quality manager; using the organizational reporting structure to address conflict and develop solutions prior to escalation
• Monitors spending; follows Osler’s procurement practices; investigate discrepancies and reports on variances; brings any issues, challenges and risks forward to management as necessary
• Moves laboratory practices forward with innovative technologies and new processes using project and change management skills
• Ensures the department meets the Accreditation Canada Diagnostics requirements.
• Investigation, corrective action and follow-up for all non-conformances; discordant results, complaints, employee incident reports
• Provides performance feedback to staff to identify developmental opportunities, competency gaps and/or provide performance recognition.
• Coaches and mentors others; sets goals, identifies areas requiring focused attention with defined outcome targets
• Collaborates effectively with all key stakeholders
• Travel between sites as required.
• As required, attend hospital during off duty hours to attend to emergency situations
• Other duties as required to support organizational need and requirements

Qualifications

• Graduate of an accredited Medical Laboratory Technologist program (or equivalent degree program as approved by CSMLS)
• Must be registered with the College of Medical Laboratory Technologists of Ontario (CMLTO)
• ART, POCT certification or related Health Science degree. Leadership and/or supervisory courses preferred
• A combination of continuing education and working experience will be considered
• Minimum of six (6) years relevant laboratory experience
• Minimum of five (5) years of experience in Point of Care testing is required.
• Supervisory and/or leadership experience a definite asset
• Experience with Meditech, Paradigm, POCT middleware and Microsoft Office programs is an asset
• A combination of continuing education and working experience will be considered
• Proven ability to work in a diverse team environment
• Effective organizational, time management, interpersonal and communication skills
• Demonstrated critical thinking, troubleshooting and problem solving skills
• Proficient computer skills
• Demonstrated change management while leading projects fostering a culture of teamwork
• Demonstrated commitment to professional development of self and other staff
• Excellent attendance, punctuality and work ethic
• Must demonstrate Osler's Values of Respect, Excellence, Service, Compassion, Innovation and Collaboration

Additional Information

Currently Days, Evenings, Nights including weekends and statutory holidays (subject to change in accordance with the collective agreement)

Salary:

Minimum: $47.06 per hour

Maximum: $60.38 per hour

Internal application deadline: [November 12, 2026]

#FT

Osler values inclusivity and diversity in the workplace. We welcome and encourage applicants from diverse backgrounds. We are committed to providing accessible employment practices that are in compliance with the Accessibility for Ontarians with Disabilities Act. If you require an accommodation at any stage of the recruitment process, please notify Human Resources at [e-mail].

While we thank all applicants, only those selected for an interview will be contacted. Any information obtained during the course of recruitment will be used for employment recruitment purposes only, and not for any other purpose.