Supervisor, Centralized Scheduling

Ross Memorial Hospital; Lindsay; On-site; CAD 66,000 - 82,000; Full time

Job summary

Ross Memorial Hospital in Lindsay, Ontario, is seeking a skilled Supervisor for the Centralized Scheduling Office to lead the Scheduling Department and improve staffing processes.

You will supervise scheduling staff, align master schedules with collective agreements and payroll, and act as the subject-matter expert for UKG Workforce Management and related tools. This is a permanent full-time role within a community hospital serving the Kawartha Lakes region.

Qualifications

• Three years of supervisory or team leadership experience in healthcare or another complex, unionized environment.
• Two to three years of healthcare staff scheduling, workforce coordination, or related operational function.
• Experience using computerized scheduling and timekeeping systems; experience with UKG Workforce Management or equivalent is preferred.
• Experience interpreting and applying collective agreements, scheduling rules, employment policies, and procedures.
• Experience developing master schedules, rotations, and scheduling templates.
• Experience investigating scheduling discrepancies, payroll issues, and time and attendance concerns.
• Experience with reporting, data analysis, procedure development, staff training, and process improvement initiatives.

Responsibilities

• Oversee the day-to-day operations of the Scheduling Department, ensuring timely, accurate, and consistent service delivery.
• Provide guidance to scheduling staff and Hospital leaders on master schedules, rotations, staffing requirements, scheduling practices, and system functionality.
• Support the development and adjustment of schedules to meet operational needs, collective agreement requirements, and approved budgets.
• Develop standardized procedures, guidelines, and training resources to promote consistency and compliance.

Skills

Analytical skills

Leadership

Communication

Problem-solving

Education

Undergraduate degree or diploma in HR / Business Admin

Tools

UKG Workforce Management

ScheduleME

Job description

Job Number: J1026-0848

Job Title: Supervisor, Centralized Scheduling

Job Type: Permanent Full Time

Union: Non-Union

City, Province, Country: Lindsay, Ontario, Canada

Department: Scheduling

Open Positions: 1

Date Posted: October 24, 2026

Closing Date: November 5, 2026

Salary: $48.169 - $59.242/Hour

Ross Memorial Hospital (RMH) is an active, acute-care community hospital located in the heart of the City of Kawartha Lakes. Among our acute and continuing care services, our team cares for 45,000 patients per year in the 24/7/365 emergency department, provides orthopedics and ophthalmology, operates a dialysis unit, and is renowned for its mental health programs and restorative seniors care. The Ross family takes pride in providing compassionate, quality patient care.

Position Summary

Ross Memorial Hospital is seeking a skilled, analytical, and solutions-oriented Supervisor, Scheduling to lead the effective operation and ongoing improvement of our Scheduling Department.

As a key member of the Human Resources team, you will provide operational leadership, technical expertise, and support to scheduling staff, managers, and directors across the Hospital. You will help ensure staff schedules are accurate, efficient, and aligned with operational requirements, collective agreements, payroll processes, and approved staffing plans.

This is an opportunity for a leader who combines strong people management skills with technical aptitude, problem-solving, and an interest in optimizing scheduling systems and workforce processes in a complex healthcare environment.

Scheduling Department is looking for a Permanent Full-time Supervisor, Scheduling (Centralized Scheduling Office).

Effective Date: December 1, 2026

What You’ll Do

Lead Scheduling Operations

• Oversee the day-to-day operations of the Scheduling Department, ensuring timely, accurate, and consistent service delivery.
• Provide guidance to scheduling staff and Hospital leaders on master schedules, rotations, staffing requirements, scheduling practices, and system functionality.
• Support the development and adjustment of schedules to meet operational needs, collective agreement requirements, and approved budgets.
• Develop standardized procedures, guidelines, and training resources to promote consistency and compliance.

Support Labour Relations and Compliance

• Work collaboratively with Labour Relations/HR Consultants to interpret and apply collective agreement provisions related to scheduling, hours of work, overtime, premiums, shift changes, and timekeeping.
• Investigate complex scheduling, payroll, and time and attendance discrepancies and recommend appropriate corrective action.
• Provide scheduling expertise to support grievance investigations, grievance preparation, collective bargaining, and other labour relations activities.
• Identify recurring issues and implement or recommend solutions to reduce errors and improve consistency.

Optimize Scheduling Systems and Technology

• Act as the functional subject-matter expert for UKG Workforce Management, ScheduleME, and related scheduling applications.
• Collaborate with IT, Payroll, vendors, and other stakeholders to support system configuration, testing, upgrades, integrations, and implementation of new functionality.
• Troubleshoot system issues, support users, and identify opportunities to automate manual processes and improve workflows.
• Maintain system documentation, process manuals, standard operating procedures, and training materials.

Strengthen Data Integrity and Continuous Improvement

• Monitor and audit scheduling, timekeeping, and attendance data to support accurate payroll processing and reliable workforce information.
• Analyze reports related to overtime, scheduling errors, payroll exceptions, and workforce trends.
• Conduct root-cause analysis and develop practical, sustainable solutions to reduce rework, administrative burden, and recurring issues.
• Lead or participate in process improvement initiatives that enhance scheduling efficiency, data accuracy, and service quality.

Lead and Develop Staff

• Provide day-to-day supervision, coaching, and direction to Scheduling Department staff.
• Establish clear expectations, manage workloads, and monitor service standards and performance.
• Support recruitment, onboarding, training, performance management, and employee development.
• Foster a respectful, collaborative, accountable, and service-focused work environment.

Essential Qualifications

Education: An undergraduate degree or diploma in Human Resources, Business Administration, or a related field, or an equivalent combination of education and relevant experience.

Qualifications

• Three years of supervisory or team leadership experience, preferably in healthcare or another complex, unionized environment.
• Two to three years of experience in healthcare staff scheduling, workforce coordination, or a related operational function.
• Experience using computerized scheduling and timekeeping systems; experience with UKG Workforce Management or equivalent applications is preferred.
• Experience interpreting and applying collective agreements, scheduling rules, employment policies, and procedures.
• Experience developing master schedules, rotations, and scheduling templates.
• Experience investigating scheduling discrepancies, payroll issues, and time and attendance concerns.
• Experience with reporting, data analysis, procedure development, staff training, and process improvement initiatives.

Knowledge, Skills And Abilities

• Strong analytical, problem-solving, and root-cause analysis skills, with the ability to translate data into practical solutions.
• Technical aptitude and the ability to troubleshoot systems, interpret information, and identify opportunities for system optimization.
• Excellent verbal and written communication skills, including the ability to explain complex scheduling requirements clearly.
• Strong leadership, coaching, interpersonal, and conflict resolution skills.
• Excellent organizational skills, attention to detail, and the ability to manage competing priorities and deadlines.
• Sound judgment and the ability to maintain confidentiality when handling sensitive employee and payroll information.
• A collaborative approach and a commitment to continuous improvement, service excellence, and the effective use of Hospital resources.

Hours of Work

Hours of work for this position are 37.5 hours/week Monday-Friday.

Employment Equity

Ross Memorial Hospital is committed to meeting the needs of persons with disabilities. Accommodation will be provided throughout the hiring process at the request of the applicant.

Employees must meet expectations for appropriate, respectful and professional conduct, as set out in the RMH Code of Conduct.