Supervisor, Central Ambulance Communication Centre (CACC) – CACC – Temporary Full Time

Sault Area Hospital; Sault Ste. Marie; On-site; CAD 70,000 - 85,000; Full time

Job summary

A healthcare facility is seeking a Supervisor for its Central Ambulance Communication Centre in Sault Ste. Marie. The role involves managing daily operations, supporting team performance, and promoting a collaborative, inclusive environment. Qualified candidates should have knowledge of emergency health services and a relevant post-secondary diploma or certificate. Strong communication and leadership skills are essential.

Qualifications

• Knowledge of Ontario’s emergency health services system, including governance.
• Demonstrated leadership experience in management.

Responsibilities

• Support process improvement initiatives and identify opportunities.
• Promote an inclusive and diverse environment.
• Coordinate daily communication with the manager.

Skills

Policy development

Excellent communication skills

Proficiency in Microsoft Office

Strong interpersonal skills

Customer service orientation

Team supervision

Analytical skills

Education

Post-secondary diploma/certificate

Ministry of Health Ambulance Communications Officer certification

Job description

Are you passionate about healthcare and want to make a difference? Sault Area Hospital is recruiting a temporary Supervisor for our Central Ambulance Communication Centre to join our leadership team. Reporting to the CACC Manager, the Supervisor plans, manages, and coordinates daily operations of the Sault Ste. Marie CACC, a key part of Ontario’s emergency health services system. CACC utilizes advanced dispatch and communication technology and operates 24/7. The role also supports the Manager and acts on their behalf during absences.

Duties

• Support process improvement initiatives and identify opportunities for enhancement.
• Propose and implement ideas to improve work procedures and service quality.
• Foster teamwork, compassion, excellence, and integrity within the department.
• Maintain statistics and records.
• Communicate regularly with other departments.
• Model good interpersonal skills and promote self-growth.
• Address performance issues promptly and appropriately.
• Promote an inclusive, diverse, and supportive environment.
• Prioritize workload effectively.
• Support inter-professional collaboration during shifts to ensure quality and safety.
• Review department metrics, communicate results, and develop action plans.
• Acknowledge team successes and provide recognition.
• Respond to service issues and support improvement initiatives.
• Make focused decisions for the shift and upcoming 90 days.
• Assist in departmental planning and projects.
• Coordinate daily communication with the manager.
• Schedule staff collaboratively with Staffing & Scheduling.
• Ensure accurate and complete time cards for payroll.
• Develop and deliver orientation, training, and education programs.
• Provide resources for strategic and operational initiatives.
• Manage resource utilization, workload assessment, and staff breaks.
• Contribute to budget development, monitoring, and variance management.
• Manage conflict resolution among staff.
• Coach and develop direct reports.
• Ensure occupational health and safety compliance.
• Maintain knowledge of collective agreements and labor relations.

Qualifications

• Knowledge of Ontario’s emergency health services system, including governance, operations, and legislation.
• Post-secondary diploma/certificate or management experience; demonstrated leadership.
• Ministry of Health Ambulance Communications Officer certification.

Skills & Abilities

• Policy development and excellent communication skills.
• Proficiency in Microsoft Office (Excel, Word, Outlook).
• Leadership experience in a fast-paced environment.
• Strong interpersonal, conflict resolution, and relationship-building skills.
• Customer service orientation.
• Empathy and understanding of human behavior and organizational dynamics.
• Team supervision and decision-making capabilities.
• Analytical and problem-solving skills.
• Knowledge of relevant legislation and standards.
• Ability to work independently, creatively, and manage time effectively.
• Ability to interpret collective agreements and schedule work accordingly.
• Alignment with Hospital Mission, Values, and Standards of Performance.

Note: Responsibilities and qualifications may evolve. Only shortlisted candidates will be contacted. To apply, send a cover letter and resume demonstrating your fit for this role.