Supervisor, Bekaadendang Program (Anti-Human Trafficking/PAR/CARE TEAM)

Native Child and Family Services of Toronto; Toronto; Hybrid; CAD 88,000 - 107,000; Full time

Benefits offered by this job

Competitive benefits package (health &

Dental coverage

Life, short- and long-term disability

Employee and Family Assistance Program

Retirement and Savings Plan

Learning and Development opportunities

Maternity leave top-up

Generous Paid Vacation and Days-off

Culturally rounded environment

Job summary

Native Child and Family Services of Toronto seeks an experienced supervisor to lead the Wholistic Services team focusing on the Family Violence Portfolio. You will supervise frontline workers, coordinate trainings, manage budgets, and ensure culturally grounded supports for Indigenous families in Toronto.

Collaborate with senior leadership, develop staff capacity, and align programs with funder expectations.

Qualifications

• Lived Indigenous experience is an asset.
• Experience supervising in a unionized environment is an asset.
• Bachelor's or Master's degree in Psychology, Social Work, Counseling or related field, or equivalent.
• Demonstrated understanding and commitment to integrating the Native Child and Family Services of Toronto Mission and values into practice.
• High literacy in Indigenous culture and understanding of community dynamics.
• Experience organizing workflow and explaining duties to staff.
• Familiarity with attendance, vacation and sick time management.
• Experience in program development and using Coyote Caseworks is an asset.
• Willingness to obtain a Vulnerable Sector Police Record Check.
• Wholistic supervision and frontline support with Indigenous and non-Indigenous approaches.

Responsibilities

• Oversees the Family Violence Portfolio including AHT, VAW, EWs and PAR program.
• Provides supervision and support to frontline workers.
• Ensure staff case notes, reports, and service events are completed.
• Collaborates with Manager to hire, set priorities, assign duties and train staff.
• Develops and facilitates trainings for knowledge translation across NCFST.
• Directs Wholistic staff and relays corporate mandates and objectives.
• Reviews and updates the Family Violence Protocol with collaterals as needed.
• Oversees consultation and workflow for staff and collaterals for safe supports.
• Ensures work plans meet funder requirements.
• Oversees multiple budgets for the Family Violence portfolio.
• Ensures ongoing evaluation of programs aligned with funder expectations.
• Addresses cultural needs using Elders and Traditional Teachers.
• Manages staff leaves and absences to minimize impact.
• Maintains client, employee and company confidentiality.
• Assists with partnerships and linkage/support agreements.
• Maintains knowledge of community resources and attends planning committees.
• Liaises between staff and community members.
• Provides frontline support as needed.
• Enforces program policies and funder requirements, including reports.
• Prepares briefs, proposals, reports and data records.
• Participates in management circle and advisory committees.
• Represents NCFST on designated advisory committees.
• Works safely per Health and Safety policies and relevant laws.
• Willing to work 1-2 evenings per week as needed.
• Other duties as assigned.

Skills

Lived Indigenous experience

Supervisory experience

Listening skills

Conflict resolution

Interpersonal skills

Communication skills

Time management

Training delivery

Report writing

Crisis intervention

Harm Reduction knowledge

2SLGBTQA+ community knowledge

Local community resources knowledge

Legislation familiarity

Education

Bachelor's or Master's degree in Psychology, Social Work, Counseling or related field

Tools

Coyote Caseworks

Job description

Position Title:

New Position OR Replacement: Replacement

Department: Wholistic Services

Location: Hybrid/In Person – 4 days in office

Salary: $88,193-$106,569

Benefits: Yes

Union/Non-Union: Non-Union

Supervisor/Non-Supervisory: Supervisory

Native Child and Family Services of Toronto, (NCFST) strives to provide a life of quality, well-being, caring and healing for our children and families in the Toronto Indigenous Community. We do this by creating a service model that is culture-based and respects the values of Native people, the extended family, and the right to self-determination and through the integration of holistic, culturally based prevention services that are child centered, family focused, and community driven.

At Native Child, we are guided by our purpose: Honoring Our Roots, Embracing Our Future. We are inspired to be and do our best, recognizing the profound impact we have on our communities, our people, and our shared heritage. Our commitment to preserving and celebrating Indigenous culture drives us to be a leading force in our region. Here, you are welcomed into an inclusive and supportive environment that values each individual's contributions and fosters collective success.

Why You’ll Love It At Native Child:

• Competitive Benefits Package, tailored to meet your needs, including health and dental coverage, life, short- and long-term disability insurance.
• Access to Employee and Family Assistance Program.
• A Retirement and Savings Plan that provides you with the opportunity to build and add value to your savings.
• Learning and Development opportunities to fuel your professional growth.
• Maternity leave top-up.
• Generous Paid Vacation and Days-off.

• A Culturally rounded environment celebrating our roots.

Position Summary:

• Oversees the Family Violence Portfolio, which includes: Anti Human Trafficking (AHT) including the Children at Risk of Exploitation Liaison, Violence Against Women (VAW) Counsellors, Engagement Workers (EWs) (supporting perpetrators of family violence and those at risk not charged through the courts), and the Partner Assault Response (Par) Program (community members charged with family violence who are court mandated to participate in the PAR program).
• Provides supervision and support to frontline workers. Frontline work includes outreach, intensive case management (including referrals to internal and external supports), therapeutic intervention, and group facilitation.
• Ensure staff case notes, reports, and service events are completed
• Works with senior leadership, especially the Manager of Wholistic Services, to support with hiring, determining work priorities, assigning duties, providing direction and training, setting performance standards, conducting performance appraisals, and taking corrective or disciplinary action if necessary.
• Develop and facilitate trainings with team for knowledge translation across NCFST.
• Provides direction to Wholistic staff and relays corporate mandates, goals and objectives.
• Works with the Manager and other collaterals, including Violence Against Women Workers, Engagement Workers, and Anti Human Trafficking Workers and Wholistic Staff, to review and update the Bekaadendang Family Violence Protocol as needed.
• Oversees the consultation process and flow for Violence Against Women Workers, Engagement Workers, and Anti Human Trafficking Workers and Wholistic Staff, ensuring follow up with and from collaterals supports safe and efficient support for community.
• Ensures work plans are developed, reviewed, completed and revised to meet funder requirements.
• Oversees multiple budgets from distinct portfolios and spending for the Family Violence portfolio as a whole, including expenses for groups, camps, and workshops, with the approval of the Manager of Wholistic Services.
• Ensures on-going evaluation of programs and services, in alignment with funder and agency expectations.
• Ensure staff are addressing the cultural needs of the community members, including utilization of Elders and Traditional Teachers.
• Manages staff leaves and absences to minimize impact to community, including personal absence.
• Maintains client, employee and company confidentiality.
• Assists with partnering opportunities, linkage/support agreements and other critical relationships with internal and external resources.
• Maintains current knowledge of community resources and social service providers and may also attend community planning committees.
• Liaise between staff and community members as required
• Provides frontline support to community as needed.
• Enforces program policies and procedures and funder requirements, including compilation of reports.
• Prepare briefs, proposals, reports and data records as required.
• Participates and contributes to the work of the management circle.
• Represent NCFST on designated advisory committees.
• Work in a safe manner in accordance with the Society’s Health and Safety Policies and Procedures and all relevant legislation.
• Must be willing to work 1-2 evenings per week, as needed to meet community need.
• Other duties as assigned by Manager, Wholistic Services.

Minimum Qualifications and Skills:

• Lived experience as an Indigenous person with connection to community and Ceremony is an asset.
• Experience working in the fields of sexual exploitation, family violence (including intimate partner violence), and perpetrator support is an asset.
• Experience supervising in a unionized environment is an asset.
• Bachelor's or Master's degree in Psychology, Social Work, Counseling or a closely related field, or an equivalent combination of education and experience.
• Demonstrated understanding, and commitment to, integrating the Native Child and Family Services of Toronto Mission and values into practice, service and relationships, for staff and community.
• High literacy in Indigenous culture(s), and a concrete understanding of the unique dynamics that exist within the community.
• Experience organizing workflow and ensuring that employees understand their duties or delegated tasks.
• Familiarity with operational functions as they relate to managing attendance, vacation, sick time, etc.
• Experience in program development and using Coyote Caseworks is an asset.
• A willingness to obtain and, consequently, pass a Vulnerable Sector Police Record Check.
• A wholistic approach to supervision and frontline support, with knowledge of Indigenous and non-Indigenous approaches to ensure wrap-around supports for overall well-being.
• Excellent listening skills and adept conflict resolution/ problem solving.
• Self-starter, able to work autonomously and generate ideas and benefits for the agency.
• Understanding impacts of colonization and factors affecting community member risk and resilience as they relate to the Family Violence portfolio.
• Understanding of: Harm Reduction Model especially around substance use, safer sexual practices, and mental health.
• Knowledge and experience working with 2SLGBTQA+ community members.
• Knowledge of local community agencies and other professional services.
• Knowledge of the legislation pertaining to various systems, including the Child, Youth and Family Services Act, the Criminal Code, Anti-Oppressive Practice, workplace Health and Safety practices, and The Youth Justice Act, etc.
• Skills in the delivery of training and group programs/ workshops.
• Excellent interpersonal, communication, counseling and de-escalation skills.
• Excellent intake assessment, crisis intervention, advocacy and problem-solving skills.
• Excellent analytical, time management, organizational skills.
• Strong report writing, communication and computer skills.
• Ability to work effectively with all levels of staff, to maintain effective communication and working relationships, demonstrating strong interpersonal skills, tact, sensitivity and build strong internal relationships. Diplomacy and the ability to self-regulate in challenging circumstances are excellent assets.

Our Commitment:

• In accordance with the Accessibility for Ontarians with Disabilities Act, 2005 and the Ontario Human Rights Code, Native Child will provide accommodations throughout the recruitment and selection process to applicants with disabilities as required. If you require accommodation during the interview process, please contact Human Resources at [e-mail].
• We thank all applicants for showing an interest in this position. Only those selected for an interview will be contacted.

Come join our team - and help create a difference in the community.

Closing Date: Until Filled