Supervisor, ASE Processing Centre

City of Mississauga; Mississauga; On-site; CAD 89,000 - 120,000; Full time

Job summary

A municipal government organization is seeking a leader for the Automated Speed Enforcement Processing Centre. This role involves overseeing operations, managing a team, and ensuring regulatory compliance. The ideal candidate has extensive experience in program delivery and strong strategic planning skills. This position offers a competitive salary ranging from $89,464 to $119,286 annually.

Qualifications

• Minimum 7-10 years of experience in program delivery, preferably in a municipal setting.
• Experience in enforcing regulatory compliance is highly desirable.
• Proven track record in mentoring and developing staff.
• Strong proficiency in data gathering and statistical analysis.

Responsibilities

• Oversee day-to-day operations of the ASE Processing Centre.
• Lead the ASE Team to achieve policy objectives.
• Manage public enquiries and communicate with stakeholders.
• Drive continuous improvement initiatives.

Skills

Strategic planning

Staff management

Regulatory compliance

Policy development

Communication skills

Data analysis

Education

College Diploma or Bachelor’s degree in public administration, Law, or Criminology

Tools

Case management systems

Digital image review platforms

Job description

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Req ID:27162
Vacancy Type: Permanent
Number of Positions:1
Closing Date:09/30/2025

Reporting to the Manager, ASE Processing Centre, you will be responsible for overseeing the day-to-day operations of the City of Mississauga's Automated Speed Enforcement (ASE) Processing Centre

Duties and Responsibilities

• Lead the ASE Team to achieve policy objectives and legislative timelines through supervision, training, hiring and performance management of ASE staff and Certified ASE Provincial Offences Officers who review, affirm and process Penalty Orders for speed violations occurring across the City of Mississauga.
• Oversee all ASE Mississauga Processing Centre operations, including but not limited to: staffing, processes and procedures, collaboration with other business units and vendors, performance management, recognition, quality assurance reviews, team meetings, reporting, coaching and training
• Daily review and monitoring of the Processing Centre’s performance measures (efficiency and quality), to gauge success and identify trends, potential issues and opportunities for service delivery improvements and to ensure a high level of Penalty Order Processing and providing reports as required by policy or legislation.
• Work with various stakeholders, including Court Services, Traffic Services, Enforcement, IT, Legal and vendors to understand and resolve issues in a high quality, timely manner.
• Manage enquiries received from the public, outside agencies, the Mayor and Councillors' offices and to telephone and in-person requests/inquiries.
• Oversee staffing and administrative duties of the Processing Centre.
• Represent the City and Division at internal and external meetings, conferences or other stakeholder and industry events.
• Lead the implementation of the Processing Centre’s new technologies, equipment, process workflows, service delivery strategies and projects that improve the efficiency and effectiveness of the team and operation. Foster an engaging and rewarding workplace, improve decision making and ensuring accurate and timely workflow.
• Drive continuous improvement initiatives including standard operating procedures, system changes, and advanced analytics.
• Support the delivery of Administrative Monetary Penalty dispute protocols, revenue collection, audit and reporting.
• Lead business outreach to promote, educate and inform customers of Automated Speed Enforcement and Vision Zero Initiatives and services.
• Support various special project requests as required.

Skills and Qualifications

• College Diploma or Bachelor’s degree in public administration, Law, Criminology or related discipline. A university degree is preferred.
• Minimum 7-10 years of experience in program delivery, preferably within a municipal or government setting.
• Experience in enforcement, regulatory compliance, or related fields is highly desirable.
• Minimum 5-years experience in leading and managing teams, with a proven track record of mentoring, coaching, and developing staff.
• Ability to manage recruitment, retention, and performance of staff effectively.
• Strong strategic planning skills with the ability to undertake complex planning exercises, consult with stakeholder, and align programs with organizational goals.
• Extensive experience in policy development, bylaw review, and drafting. Ability to navigate overlaps with provincial and federal legislation.
• Proficiency in conducting needs assessments, identifying emerging issues, and performing research, analysis, trend reviews, surveys, and jurisdictional scans.
• Excellent written and verbal communication skills. Experience in delivering comprehensive reports, presentations, and representing the organization at meetings and industry events.
• Deep understanding of regulatory compliance principles and proactive enforcement strategies. Ability to develop and implement programs aimed at enhancing compliance with city bylaws.
• Strong proficiency in data gathering, reporting, and statistical analysis. Ability to use data to inform decision-making and program development.
• Superior skills in using and navigating case management systems, digital image review platforms, ticket and Penalty issuance tools, and workflow software. Working knowledge of Gtechna considered an asset.
• Proficiency with budget forecasting, ensuring audit and revenue controls are maintained, variance reporting and reconciliation using sound accounting principles.

Hourly Rate/Salary: $89,464.00 - $119,286.00

Hours of Work: 35

Work Location: 950 Burnhamthorpe Rd W

Department/Division/Section: CMS/Community Services Dept, CMS/Enforcement Division, Strategic Ops, Compliance & Enf

Non-Union/Union: Non Union

We thank all who apply, however, only those candidates selected for an interview will be contacted. You can also check your application status in your candidate profile online.

All personal information is collected under the authority of the Municipal Act.

Equity, Diversity and Inclusion
The City of Mississauga is committed to creating a respectful and supportive workplace that fosters a culture of equity, diversity and inclusion which broadly reflects the communities and residents we serve. Throughout the employee life cycle, the City is working to include an EDI lens to attract, retain and support the growth of diverse talent.

Learn more about the City’s commitment to Equity, Diversity and Inclusion .

Accommodations

The City of Mississauga is an Equal Opportunity Employer and is committed to removing barriers in our selection process for people with visible and invisible disabilities. In accordance with the Accessibility for Ontarians with Disabilities Act, 2005 and the Ontario Human Rights Code, the City of Mississauga will provide accommodations throughout the recruitment, selection and/or assessment process to applicants with disabilities.

If selected to participate in the recruitment, selection and/or assessment process, please complete the following Accommodation Request Form and have it emailed to [e-mail] citing the Job ID and Job Title. This will inform Human Resources of the nature of any accommodation(s) that you may require in respect of any materials or processes used to ensure your equal participation.