Supervisor, Airport Bussing (Term Opportunity - 6 Months)

Greater Toronto Airports Authority; Toronto; On-site; CAD 1,000; Full time

Job summary

Join a leading organization as a Supervisor for Airport Bussing in Toronto Pearson, a world-class airport. You will lead a dedicated team, ensuring smooth operations in a dynamic environment while promoting safety and efficiency. Manage performance, implement protocols, and be part of an exciting journey towards operational excellence in a vibrant community.

Benefits

Comprehensive group health benefits

Employee assistance programs (EAP)

Paid leave

Education and training opportunities

Recognition and rewards programs

Qualifications

• Minimum five (5) years’ experience in an airport environment.
• Minimum one (1) year of experience in a supervisory role.
• Must possess DA/AVOP permit within 30 days.

Responsibilities

• Supervise a team of Bus Drivers, ensuring operational effectiveness.
• Implement best practices and provide operational inputs to managers.
• Conduct safety audits and ensure all staff are trained appropriately.

Skills

Leadership

Coaching

Communication

Decision-making

Organizational skills

Customer Service

Knowledge of airline operations

Attention to detail

Education

High school diploma

Job description

Supervisor, Airport Bussing (Term Opportunity - 6 Months)

Job Category: Airport Operations

Requisition Number: SUPER004036

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• Posted : May 30, 2025
• Full-Time

Locations

Showing 1 location

Toronto, ON L5P1B2, CAN

Description

The Greater Toronto Airports Authority (GTAA) is a unique and dynamic place to work, with a bold plan to make Toronto Pearson, Canada’s leading global hub airport, a global leader in airport performance, customer care and sustainability. Together with our partners, approximately 1,900 GTAA employees are working to create a next-generation airport by innovating in all we do and striving for the most uplifting, safe and efficient experience for our passengers – all while championing the prosperity of our people, the community we call home, and our aviation partners. Join us on our journey together, as we put the joy back into travel and make Toronto Pearson the chosen place to fly and work.

What's in it for you!

As a GTAA employee, you’ll have access to amazing benefits, including retirement planning, comprehensive group health benefits, an employee assistance programs (EAP), paid leave, education and training, as well as recognition and rewards programs.

What you can expect from this position:

Reporting to the Manager, Bussing Operations, the incumbent will be responsible for the supervision of a team of Specialists, Airport –Bussing, performing all bussing related duties on the airfield.

As a Supervisor, Airport Bussing, you will:

• Responsible for the support and supervision of a team of Bus Drivers and Lead Hands performing all bussing related tasks on the Airfield and Groundside at Toronto Pearson
• Providing leadership and guidance to the team including coaching, team building and conflict resolution when required
• Implementing best practices in collaboration with the team and management
• Supporting and assisting the leadership of the Manager, Bussing Operations and the Manager Operations, Airside Ground Operations
• Ensuring appropriate action is taken to deliver on the day of requests made by the Manager Operations, Airside Ground Operations
• Providing input and recommendations to the Manager, Bussing Operations regarding operational plans, procedures, processes and policies including the identification of shortfalls/deficiencies
• Assisting in the creation of performance measurements and collecting information pertaining to performance measurement
• Providing input to the Manager, Operations regarding day of priorities and action plans to deal with planned and demand maintenance, identifying shortfalls that may impact the daily plan in an expedient manner
• Responsible for implementing the work plan through the issuance and follow up of work orders and the completion of the Daily Schedule Control
• Ensuring work load is properly balanced and distributed accordingly to team
• Ensuring work is completed to a satisfactory level and in priority sequence
• Sourcing and procuring supplies and materials
• Ensuring that all staff are working in a safe manner, including performing safety audits to ensure a safe working environment for all employees as well as delivery of monthly safety talks to all staff
• Ensuring all employees are properly trained for all expected tasks as well as regulatory requirements including policy and procedure training and practical training
• Documenting and verifying all procedural training, identifying shortfalls where applicable for inclusion in the annual training plan
• Ensuring that all bus and GSE inspections are performed as required, ensuring action is taken on any items that require additional attention and ensuring that outstanding issues are dealt with in an efficient and timely manner
• Providing input to management regarding staff performance including exemplary performance, shortfalls/deficiencies, disciplinary and attendance issues
• Providing input on performance appraisals for new staff and any other circumstances where appraisals may be required
• Ensuring proper time and attendance records are kept up to date, verified, and recommended for approval using the computerized timekeeping system
• Ensuring staff are in compliance with the provisions of the collective agreement
• Ensuring the highest level of customer service is provided to the travelling public using the bussing services
• Ensuring GTAA IMS practices are understood and implemented as required
• Any other duties as required including support of irregular operations

This unionized position is classified at the Band 7 level, with an hourly wage range of $44.63, based on a 40 hour work week. As part of the recruitment process, you will be required to complete a test.

Candidates with relevant external experience must provide references with their applications in order to confirm this experience.

This is the role for you, if you have:

• Must possess a high school diploma
• Minimum five (5) years’ experience working in an airport environment
• Minimum one (1) year of experience supervising employees or being in a team leadership role
• Must possess a DA/AVOP permit (or obtain within 30 days)
• Must possess a valid provincial CZ Driver’s license or greater
• Obtain and retain Transportation Security Clearance at the designated level for the position

Knowledge and skills you bring, that set-you up for success:

• Strong leadership, coaching, and mentoring skills
• Effective decision-making skills with the ability to quickly identify a problem and implement a solution
• Strong communication skills both written and oral
• Excellent organizational skill with strong documentation and attention to detail
• Knowledge of GTAA IMS Practices, Customer Service Principles, PWD policies, and Airfield Rules & Regulations
• Extensive knowledge of bussing operations and contingencies
• Knowledge of airline operations
• Ability to review radar and other weather forecast reports to provide recommendations to management on staffing requirements and action plans for given weather conditions
• Ability to effectively plan the work of others
• Knowledge of the collective agreement with the ability to interpret it
• Ability to interpret and apply plans, policies and procedures
• Ability to reconcile monthly expenditures and provide appropriate financial coding for expenditures
• Strong ability to interact with peers, managers, inter-departmentally, and with the public and our stakeholders
• Ability to work closely with others and foster a positive team environment
• Ability to provide and accept constructive criticism
• Ability to adapt to changing conditions and show a mature approach
• Ability to demonstrate tact and resourcefulness in conflict and pressure situations
• Willingness and ability to provide input regarding policy, procedure, and process to ensure the creation and use of best practices
• Ability to create open dialogue with peers and others at the GTAA
• Required to prioritize work as required, deciding when to prioritize operational demands over planned operations

The GTAA is committed to Employment Equity and maintaining a diverse, equitable and inclusive workplace where everyone can thrive