Supervisor, Accounts Receivables

Regional Municipality of Wood Buffalo; Canada; On-site; CAD 129,000 - 137,000; Full time

Job summary

Regional Municipality of Wood Buffalo is seeking a Supervisor, Accounts Receivables to manage AR processes, supervise staff, and ensure strong internal controls. The role involves overseeing utility billings, general receivables, and associated invoicing while maintaining high standards of accuracy and customer service.

Applicants should have a degree in business/finance, CPA/CMA/CGA/CA designation, and at least five years in accounting with SAP experience.

Qualifications

• Bachelor’s degree in Business Administration, Accounting, or Finance; CPA/CMA/CGA/CA designation required.
• Minimum five years in accounting/finance with at least one year in billing/accounts receivable.
• Two years supervisory/leadership experience; experience with SAP is an asset.

Responsibilities

• Supervise accounts receivable transactions including utility and trade receivables.
• Maintain internal controls over cash handling and billing processes.
• Prepare journal entries, reconciliations, and year-end procedures.
• Provide guidance and develop staff; ensure high levels of customer service.

Skills

SAP

Accounts Receivable

Data Analysis

Communication

Leadership

Internal Controls

Customer Service

Spreadsheet Proficiency

Education

Degree in Business Administration, Accounting, or Finance

CPA/CMA/CGA/CA designation

Tools

SAP

Excel

Invoicing Software

Job description

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Starting Salary Range*:$129,438 - $136,834 (Pay Band G)

*The Municipality offers a competitive compensation package, including an attractive base salary, excellent benefits, retirement plans, and more. The starting salary for this position is within the range listed above and will be dependent upon the qualifications and experience of the successful candidate.

We strive to make our hiring process accessible to all candidates. If you require accommodation for the interview or any other part of the application process, please let us know.

ABOUT THE DEPARTMENT:

The Regional Municipality of Wood Buffalo (RMWB) is seeking a passionate and driven professional to join our Corporate Services Department - a cornerstone of our municipal operations. Keep the engine running - with excellence.

From IT and Accounting to Asset Management and Taxation, our Corporate Services Division supports the entire municipality. This division ensures we remain fiscally responsible, operationally efficient, and ready to meet tomorrow’s challenges.

If you're ready to be part of a collaborative and forward-thinking organization where your skills make a difference, this is your space to grow.

GENERAL DESCRIPTION:

The Supervisor, Accounts Receivables is responsible for assisting the Manager, Accounting Services with maintaining strong internal financial controls to effectively handle cash and cash transactions. The incumbent will supervise accounts receivable transactions including, but not limited to utility billings, general trade receivable, ambulance services invoicing, and customer account assessment and adjustments. The Supervisor, Accounts Receivables will be responsible for ensuring that confidential client information relative to collections on accounts and billing of services offered by the Municipality is maintained through internal control processes.

As a leader, the incumbent upholds the Municipality’s organizational values and is accountable for fostering a healthy, safe, respectful, and inclusive workplace. Leading by example, the Supervisor promotes the Municipality’s cultural competencies of personal accountability, continuous improvement, effective communication, collaboration, excellence in customer service, and support for common goals. Primary responsibilities of this position include:

Employee Development: Performs supervisory tasks for assigned team members. Works with teams to plan and balance workload. Ensures teams are managed fairly and consistently, and that work processes are followed and coordinated to ensure service levels. Develops training modules and trains staff on cash handling policies, procedures, and best practices. Mentors, coaches, and provides support to staff.

Research and Implementation: Participates in the continuous research, development, improvement, and implementation of effective departmental strategies, tools, and guidelines based on the Municipality’s best practices. Analyzes the effectiveness of departmental programs and makes suggestions for further improvement. Provides input to department business plans, initiatives, and budget to ensure continuous achievement of department goals. Develops framework and governance to ensure timely and effective recovery on accounts and develops recommendations for rates under the utility, fees, and rates. Prepares Council reports pertaining to the Utility Fees Bylaw and account write-offs. Ensures adherence to public sector accounting guidelines within billing practices and financial controls. Identifies areas for improvement and reduced risk. Leverages automation and modern business practices to ensure the continuous improvement of business processes.

Departmental Guidance: Provides detailed and accurate information to auditors. Prepares, reviews, and approves journal entries, monthly reconciliations, and year-end procedures. Verifies general ledger revenue and expense transactions. Investigates and follows through to resolution of system and process related issues. Monitors statistics for the billing function relative to the number and volume of accounts processed, collected, etc. Manages the administration and delivery of billing services (which includes utility billing and trade receivable billing) with a strong focus on high levels of customer service. Coordinates with stakeholders on variance analysis and projections of revenues, and allowance for doubtful accounts. Deals with escalated customer inquiries.

SKILLS REQUIREMENTS:

Candidates need to show evidence of the following:

• High level of competency with the accounts receivable module and actions in SAP.
• Ability to extract raw data, analyze large volumes of data, generate reports, conduct analysis, and provide recommendations.
• Skilled in identifying internal controls or modifying existing controls to mitigate risks and safeguard assets.
• Ability to empower people, strong organizational skills, and use of innovative approaches in situations involving priorities and simultaneous demands.
• Ability to manage escalated customer grievances in a professional and calm manner.
• Excellent interpersonal, analytical, and collaborative skills, and a demonstrated ability to assess situations from a business perspective.
• Experience working in a team-orientated, collaborative environment, with strong leadership skills.
• Excellent written and verbal communication skills in both technical and user-friendly language, including instructional, facilitation, and presentation skills.
• Adherence to administrative directives, policy, legal requirements, and a high level of proficiency in accounting standards.
• Extensive experience in the use of spreadsheet applications and other computer software.

EDUCATION:

• Degree in Business Administration, Accounting, or Finance.
• Chartered Professional Accounting (CPA), Certified Management Accounting (CMA), Certified General Accounting (CGA), or Chartered Accounting (CA) Designation is required.
• An equivalent combination of education and work experience may be considered.

EXPERIENCE:

• Five (5) years of experience in an accounting or finance environment which includes a minimum of (1) one year of experience in a billing/accounts receivable environment.
• Two (2) years of supervisory/leadership experience, preferably in a unionized environment.
• Experience must include cash supervision and working with SAP (or similar ERP system), accounts receivable, and invoicing software.
• Experience working in a public sector environment with unionized and non-unionized employees considered an asset.

OTHER REQUIREMENTS:

• Ability to provide a Criminal Record Check for review and acceptance.

WORKING CONDITIONS:

Working in a confidential office environment, the incumbent must often be flexible to perform duties after regular hours as required.

SAFETY:

As an employee of the Regional Municipality of Wood Buffalo, the incumbent is responsible and accountable for knowing and working in accordance with the Health and Safety Directive. As per section 2 of the Occupational Health and Safety Act, the incumbent shall ensure while in the employ of the Regional Municipality of Wood Buffalo the health and safety of employees, contractors, and the public.

This position is employed in a supervisory capacity. As such the employee is required to obtain additional safety training in accordance with municipal procedures and directives.