Supervisor

Quantum Coffee; North Bay; On-site; CAD 60,000 - 80,000; Full time

Job summary

An established industry player in the coffee sector is seeking a dedicated Supervisor to enhance the customer experience at their vibrant coffee bar. This role involves training and leading a team, managing cash operations, and creating memorable moments for guests. With a focus on teamwork and exceptional service, the Supervisor will ensure smooth operations while adhering to safety and sanitation guidelines. If you thrive in a fast-paced environment and have a passion for coffee, this opportunity offers a dynamic workplace where your contributions make a real difference.

Qualifications

• 1-2 years of barista experience required.
• Shift supervisor experience preferred.

Responsibilities

• Train and lead the team while ensuring excellent customer service.
• Manage cash handling and produce end-of-day sales reports.
• Craft specialty coffee beverages and serve baked goods.

Skills

Team Leadership

Customer Service

Problem Solving

Cash Handling

Communication

Education

High School Diploma

Tools

Point-Of-Sale (POS) System

TouchBistro

Job description

Quantum Coffee is a meeting place, a community centre and a destination for quality coffee. Quantum Coffee employees work to anticipate and fulfill customer needs, ensuring a welcoming environment.

As a Supervisor, you will work at various stations throughout the coffee bar, and will work with all others in the coffee bar during your scheduled shifts. The Supervisor reports to the Manager.

Responsibilities

• Use Point-Of-Sale (POS) system, cash handling and producing end of day sales reports
• Train, support and lead the team on the floor
• Provide coaching to team members as needed
• Go above and beyond to provide memorable experiences for our guests
• Execute store operations during scheduled shifts
• Organize opening and closing duties as assigned
• Follow Quantum Coffee operational policies and procedures, including those for cash handling and safety and security, to ensure the safety of all employees during each shift
• Follow up with baristas during the shift to ensure the delivery of customer service for all customers
• Follow health, safety and sanitation guidelines for all products
• Craft specialty coffee beverages and serve baked goods
• Communicate any issues or concerns in a timely manner with the Manager

Skills & Abilities

• Able to direct the work of others
• Able to work as part of a team
• Able to read situations and problem solve quickly
• Able to keep a calm demeanor during service
• Availability to work flexible shifts, including weekends and holidays

Physical Requirements

• Ability to stand/walk for the duration of a regular work shift, 6 - 8 hours
• Intermittent bending, kneeling and squatting
• Occasional carrying and lifting, up to 50lb

Summary of Experience

• 1-2 years of barista experience
• Shift supervisor experience preferred
• Experience with TouchBistro point of sale is an asset

While we sincerely appreciate all applications, only those candidates selected for an interview will be contacted.

Quantum Coffee is committed to maintaining a diverse work environment and is proud to be an equal opportunity employer. All qualified applicants, regardless of race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status will receive consideration for employment. If you have any accessibility requirements or concerns regarding the hiring process or employment with us, please notify us so we can provide suitable accommodation.