Superviseur, services 90, 91 et 96

The Home Depot Canada; Moncton; On-site; CAD 40,000 - 60,000; Full time

Job summary

Une entreprise de vente au détail de renom recherche un Superviseur de Département pour diriger et inspirer ses associés tout en assurant un service à la clientèle exceptionnel. Le poste requiert des compétences organisationnelles supérieures et une capacité à gérer des équipes, avec des opportunités d'avancement et des bénéfices pour les employés.

Benefits

Avantages de santé et dentaires pour les employés à temps plein

Plan de partage des bénéfices et d'achat d'actions

Formation rémunérée et développement de carrière

Remboursement de scolarité

Qualifications

• 1-2 ans d'expérience en tant que superviseur / leader d'équipes.
• Capacité à travailler selon un horaire flexible incluant jours, soirées et week-ends.

Responsibilities

• Diriger et inspirer des associés pour créer des relations avec les clients.
• Gérer la performance des associés et fournir un retour d'information continu.
• Maintenir les normes de sécurité et de protection des actifs.

Skills

Compétences interpersonnelles

Compétences en service client

Compétences organisationnelles

Compétences en prise de décision

Compétences en résolution de problèmes

Job description

En travaillant chez Home Depot, vous pouvez être vous-même tout en contribuant à quelque chose de plus grand.

Position Purpose:

Under the management of Department Supervisors, our Associates can flourish and reach their peak. They provide leadership by coaching, training, motivating and inspiring associates to perform at their best and encouraging their personal and professional development and growth. Department Supervisors work with Store Management, Operations teams and external partners to gain the knowledge and support needed to successfully meet the needs of our business and achieve results.


What sets us apart?
Health and Dental Benefits for Full Time associates
Profit Sharing and Stock Purchase Plan
Paid Training & Career Development
Tuition Reimbursement
The Home Depot Values that inspire team work and comradery amongst department leaders and associates

What you will be doing:
Leading and Inspiring associates to build relationships with our customers, associates & peers in order to provide exceptional customer service and achieve top line sales with strong merchandising and product knowledge
Ensuring department staffing levels meet business needs
Managing associate performance through development, communication, rewards and recognition, and providing ongoing feedback
Reviewing sales & other reports while working with assistant manager to make recommendations for improvement on; inventory, overhead organization and cross merchandising in order to drive sales
Maintaining 100% in stock and overhead organizational plans
Investigating, resolving and escalating customer issues as appropriate
Communicating store sales, event and promotional activities through rallies and weekly department meetings
Ensuring that all Safety and Asset Protection standards and protocols are clearly communicated and followed

What we are looking for:
Ability to work a flexible schedule; including days, evenings and weekends
Excellent organizational, interpersonal and customer service skills
Excellent decision making ability and problem solving skills
1-2 years experience as a supervisor / leading teams