Superviseur, services 90, 91 et 96

The Home Depot Canada; Central Ontario; On-site; CAD 45,000 - 60,000; Full time

Job summary

Une entreprise leader dans le domaine du bricolage recherche un superviseur de département. Vous aurez pour mission d'inspirer et de diriger les associés pour offrir un service à la clientèle exceptionnel tout en atteignant les objectifs de vente. Ce poste vous demandera également d'encadrer le personnel et de veiller à ce que les normes de sécurité soient respectées.

Benefits

Avantages sociaux et dentaires pour les employés à temps plein

Partage des bénéfices et plan d'achat d'actions

Formation rémunérée et développement de carrière

Remboursement des frais de scolarité

Qualifications

• 1-2 ans d'expérience en supervision.
• Capacité à travailler dans un horaire flexible incluant jours, soirées et fins de semaine.

Responsibilities

• Diriger et inspirer les associés pour fournir un excellent service à la clientèle.
• Gérer la performance des associés et assurer les niveaux de personnel appropriés.
• Communiquer les normes de sécurité et de protection des actifs.

Skills

Compétences organisationnelles

Compétences interpersonnelles

Service à la clientèle

Résolution de problèmes

Prise de décision

Job description

En travaillant chez Home Depot, vous pouvez être vous-même tout en contribuant à quelque chose de plus grand.

Position Purpose:

Under the management of Department Supervisors, our Associates can flourish and reach their peak. They provide leadership by coaching, training, motivating and inspiring associates to perform at their best and encouraging their personal and professional development and growth. Department Supervisors work with Store Management, Operations teams and external partners to gain the knowledge and support needed to successfully meet the needs of our business and achieve results.


What sets us apart?
Health and Dental Benefits for Full Time associates
Profit Sharing and Stock Purchase Plan
Paid Training & Career Development
Tuition Reimbursement
The Home Depot Values that inspire team work and comradery amongst department leaders and associates

What you will be doing:
Leading and Inspiring associates to build relationships with our customers, associates & peers in order to provide exceptional customer service and achieve top line sales with strong merchandising and product knowledge
Ensuring department staffing levels meet business needs
Managing associate performance through development, communication, rewards and recognition, and providing ongoing feedback
Reviewing sales & other reports while working with assistant manager to make recommendations for improvement on; inventory, overhead organization and cross merchandising in order to drive sales
Maintaining 100% in stock and overhead organizational plans
Investigating, resolving and escalating customer issues as appropriate
Communicating store sales, event and promotional activities through rallies and weekly department meetings
Ensuring that all Safety and Asset Protection standards and protocols are clearly communicated and followed

What we are looking for:
Ability to work a flexible schedule; including days, evenings and weekends
Excellent organizational, interpersonal and customer service skills
Excellent decision making ability and problem solving skills
1-2 years experience as a supervisor / leading teams