Superviseur ou superviseure du rayon d’épicerie (à temps plein)

Giant Tiger; Mont-Laurier; On-site; CAD 42,000 - 52,000; Full time

Benefits offered by this job

Competitive compensation

Profit sharing

Health benefits and paid time off

Career growth

Store discount

Job summary

Giant Tiger is seeking a full-time Grocery/General Merchandise Supervisor in Canada. You will oversee day-to-day operations, lead a team, and ensure excellent customer service across cash, softgoods, hardgoods or grocery.

Responsibilities include training, scheduling, inventory management, and ensuring policy compliance while engaging with the local community and supporting store leadership.

Qualifications

• Proven motivator / team leader.
• Effective customer service and interpersonal skills.
• Ability to work independently and in a team environment.

Responsibilities

• Ensure a high level of customer service for assigned departments.
• Oversee day-to-day operations and scheduling.
• Train and communicate policies and procedures to department associates daily.
• Handle SKU, pricing issues, signs, labels, RF unit operations.
• Complete ordering and replenishment of merchandise.
• Supervise a team while ensuring cross-functional collaboration.
• Ensure GT System policies and standards are followed by all associates.
• Lead merchandising activities and inventory management tasks.
• Address customer complaints professionally and promptly.
• Open and close the store on a rotating basis.

Skills

Team leadership

Customer service

Communication

Planning

Merchandising

Retail management

Job description

Who We Are

At Giant Tiger, our mission is simple: help Canadians save more every day. We’re a Canadian institution rooted in our communities and built on 60+ years of success. Our store teams are the heart of our mission, making sure every customer has a great experience and finds the products they need at the right price. We’re looking for friendly, motivated people who enjoy helping people and being part of a team — this posting represents a current opportunity at Giant Tiger.

Job Title: Superviseur ou superviseure du rayon d’épicerie (à temps plein)

About This Role

What You’ll Be Doing

• Ensuring a high level of customer service, for assigned departments (cash, softgoods, hardgoods or grocery)
• Oversee the day-to-day operations
• Training and Communicating policies and procedures to department Associates on a daily basis
• E.g. SKU, pricing issues, printing signs, labels, operating the RF unit
• Complete ordering and replenishment of merchandise
• Supervising a team within the assigned departments while ensuring cross-functional collaboration
• Ensuring execution of the GT System (policies, procedures, standards) by all Associates
• Takes appropriate action and provides recommendations based on analysis of assigned area
• Leads merchandising activities
• Prepare and participating in inventory management activities (e.g. cycle counts)
• Provide input to the Store Owner/Manager into scheduling and quantification
• Resolving customer complaints quickly and professionally
• Opening and closing the store on a rotating basis
• Actively involved and connected with the store’s local community
• Supporting the store owner/manager on additional tasks and projects
• Ensuring health and safety policies and guidelines are followed
• Ensuring the checkout work area is kept clean and organized
• Ensuring Loss prevention best practices are followed
• Ensuring compliance of all policies when selling Tobacco and Lottery

What You’ll Bring

• Proven motivator / team leader
• Ability to work independently and as part of a team
• Effective customer service, communication and interpersonal skills (with employees, customers, vendors, other third party)
• Exceptional planning and organizational skills
• Strong merchandising and analytical skills
• 1-3 years retail management experience or equivalent Giant Tiger experience as a keyholder

When You’ll Work

A typical full-time schedule will consist of day shifts, two evenings per week, and alternating weekends with a schedule of 35-40 hours weekly. A typical part-time schedule will be a mix of days, evenings and weekends, up to 24 hours weekly.

Physical Demands of Position

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential job functions. While performing the duties of this job, you can expect to: Stand and/or walk. Bend, twist, and squat. Lift and/or move up to 18 kg (40 lbs.). Perform tasks involving firm grasping. Perform repetitive tasks requiring a range of hand motions. Reach above shoulder height and below waist level. Operate equipment, including using a ladder.

Benefits & Rewards

Giant Tiger is proud to offer a Total Rewards package designed to support your financial security, health, and career growth. This includes competitive compensation for all employees, as well as comprehensive well-being benefits for our permanent team members.

What Giant Tiger Offers

• Competitive Compensation: Giant Tiger will consider factors such as experience, skills and internal equity to ensure you are paid competitively.
• Profit Sharing: We provide an annual bonus opportunity equal to a percentage of your salary, based on store performance.
• Health Benefits and Paid Time Off: Access to our flexible, cost-shared health and dental benefits plan (available after 3 months of full-time work) and annual paid time off, including personal and vacation days.
• Career Growth: Giant Tiger is committed to developing our people. We promote from within, and many of our leaders started right here. We provide the coaching, training, and support you need to build a long-term career.
• Store Discount: Enjoy savings at your Giant Tiger store with 20% off children’s, men’s, and ladies’ apparel and footwear, and 10% off health and beauty, grocery, toys, housewares, and eCommerce purchases, applied at the point of sale.

Location 414 rue Du Pont, Mont Laurier, Quebec, J9L 2R7

Job Requisition JR129695

Giant Tiger is an equal opportunity employer and is committed to fair employment practices.

Giant Tiger will provide support and accommodation in its recruitment processes to all applicants.