Superviseur de la sécurité physique

Intelcom; Montreal; On-site; CAD 60,000 - 85,000; Full time

Job summary

A leading last-mile carrier is seeking a skilled Physical Security Operations Manager to oversee security operations across various sites. The ideal candidate will have strong leadership and implementation skills and will coordinate emergency preparedness, manage guard services, and conduct security audits. Excellent communication in both English and French is essential for fostering a culture of safety and efficiency in an evolving e-commerce environment.

Qualifications

• 4–6 years of experience in physical security operations.
• Demonstrated management of third-party security services.
• Strong knowledge of security systems and emergency protocols.

Responsibilities

• Lead response to security breaches and emergencies.
• Develop and implement emergency preparedness plans.
• Conduct security audits and inspections.

Skills

Organizational skills

Multitasking

Communication (English and French)

Tools

CCTV

Access control systems

Alarm systems

Job description

Responsibilities:

1. Lead the response to physical breaches, incidents, and emergency situations, acting as the first point of contact and coordinating initial interventions.
2. Develop, implement, and test emergency preparedness plans (e.g., fire, protests, evacuation, bomb alerts) and business continuity strategies in collaboration with HR, IT, and Operations.
3. Plan and implement business continuity plans in case of natural disasters, in collaboration with IT, HR, and Operations.
4. Conduct security audits, inspections, and risk assessments for corporate offices, hubs, and field stations.
5. Manage third-party security guard services, including scheduling, performance monitoring, and ensuring compliance with service agreements.
6. Oversee maintenance, repairs, and upgrades of physical security systems such as CCTV, access control, and intrusion alarms, in coordination with vendors and technical teams.
7. Enforce physical access control policies, monitor visitor management protocols, and manage access card and alarm code issuance and revocation.
8. Maintain and update all security-related documentation, including incident logs, audit reports, equipment inventories, and system configuration records.

Qualifications:

• 4–6 years of experience in physical security operations and infrastructure supervision.
• Demonstrated experience managing third-party guard services and coordinating security responses.
• Knowledge of physical security systems (CCTV, access control, alarm systems) and emergency preparedness protocols.
• Strong organizational and multitasking skills with attention to detail.
• Excellent communication skills in both French and English (written and verbal) are required.

Intelcom is a leading last-mile carrier in the e-commerce sector. Our teams across Canada, as well as our network of independent contractors, contribute to Intelcom’s daily operations.

Our goal is simple: In a constantly evolving business sector, we don't just follow; we get ahead. In addition to standing out through innovative services and delivery methods, Intelcom is undergoing a technological transformation where the integration of customer experience and logistics technologies is at the heart of its evolution.

At Intelcom, we know experience comes in many forms and are committed to building a culture where differences are valued. We are always looking for talented and diverse individuals to join our teams. With over 60 delivery centers across Canada, we may have the right opportunity for you.