Super Site Administrator, Branch Operations - Full-time

VON Canada; Brampton; Hybrid; CAD 45,000 - 70,000; Full time

Job summary

An established industry player is seeking a Super Site Administrator to provide essential IT support within their dynamic organization. This role involves collaborating with site management to ensure staff have the necessary tools and resources for success. You will maintain an inventory of devices, assist in technical onboarding, and develop training materials to enhance site operations. The ideal candidate will possess strong communication skills and a background in IT or office administration. Join a forward-thinking team committed to promoting a safe and healthy workplace while delivering excellent service to staff and stakeholders.

Qualifications

• Post-secondary education in office administration or IT-related experience.
• Proficiency in Windows OS and MS Office is essential.

Responsibilities

• Provide IT support and maintain inventory of devices.
• Assist staff with IT tickets and training materials.

Skills

Windows 10

Smartphones

Laptops

Printers

Communication Skills

Assessment Skills

Confidentiality

Education

Post-secondary education in office administration

IT-related experience

Tools

MS Office

Cognos

Scheduling Software

Job description

Requisition Details:

• Employment Status: Regular, Full Time (1.0 FTE)
• Program Name: Branch Operations
• Number of Hours Bi-Weekly: 75
• Work Schedule: Days (Hybrid Remote)
• On Call: No
• Existing Vacancy: Yes – we’re currently hiring candidates for an existing vacancy in this position

Job Summary:

The Super Site Administrator (SSA) provides IT/IS support to staff within their designated site/program and ensures adherence to VON policies and procedures. The SSA collaborates with site management and the IT/IS corporate services department to deliver necessary services to the staff within the program/site.

Key Responsibilities:

IT Support

• Maintain inventory of on-site devices.
• Perform setup, staff education, and troubleshooting for IT-approved devices and software.
• Conduct regular maintenance on equipment.
• Create and update staff directory with device information.
• Follow standardized procedures for technical onboarding and offboarding of staff.
• Assist in offboarding staff, ensuring access is terminated and devices are restored.
• Perform basic site IT tasks under IT direction, such as power cycling network equipment.

Site/Program Support

• Assist staff in creating IT tickets.
• Report on data from software applications to improve site operations.
• Develop and update training materials for local sites.
• Maintain awareness of VON practices and policies related to software.
• Set up, train, and support staff with new and existing software.
• Assist users with password changes and access issues.
• Maintain equipment lists and supply orders.
• Code and approve telecom invoices.
• Monitor e-learning portal and ensure course completion.
• Act as site contact for IT tasks like internet services.
• Ensure staff sign handheld device agreements.
• Complete change forms for work phone numbers.
• Troubleshoot general issues and submit service desk tickets.

Equipment/Devices

• Reprogram desktop phones and enable ports.
• Support repairs and escalate when necessary.
• Maintain inventory database of active users and equipment.
• Order accessories and supplies.
• Assist with equipment management, including printer and phone installation and updates.
• Troubleshoot equipment issues.

Common Responsibilities

• Promote VON’s goals and values.
• Ensure a safe and healthy workplace in compliance with OHS regulations.
• Adhere to VON policies, confidentiality, and data protection practices.
• Collaborate effectively within a team.

External and Internal Relationships

• Interact with leadership, vendors, health authorities, and stakeholders.
• Maintain relationships and documentation for funders and partners.

Education, Designations, and Experience

• Post-secondary education in office administration, IT, or related experience.
• Proficiency in Windows OS and MS Office.
• Experience with scheduling software and Cognos is an asset.
• First Aid or CPR certification is an asset.

Skill Requirements

• Knowledge of Windows 10, smartphones, laptops, printers.
• Strong communication skills.
• Effective in stakeholder communication, respectful and empathetic.
• Good assessment skills.
• Ability to work independently or in teams.
• Adherence to confidentiality.

Other Requirements

• Access to a personal vehicle, valid driver’s license, and insurance.
• Satisfactory Criminal Records Check, Vulnerable Sector Search, or Child Abuse Registry Check.
• Willingness to travel to sites and meetings.
• Use of PPE may be required.

Working Conditions and Physical Demands: This role involves detailed-oriented work in a dynamic environment, including lifting, carrying, bending, reaching, kneeling, walking, sitting, standing, and climbing stairs. Fine hand movements are also required.

Attention Current Employees (Internal Applicants): If applying for a unionized position, note that the posting may remain open beyond the deadline if there are insufficient applicants. The posting may close at the discretion of VON or after a set period as per the collective agreement, with each period treated as a separate posting for seniority considerations.