Sunwapta Falls Rocky Mountain Lodge Jasper AB Front Desk Agent

The Fairmont Jasper Park Lodge; Municipality of Jasper; On-site; CAD 30,000 - 60,000; Full time

Job summary

A seasonal hotel in Jasper is seeking a Front Desk Agent to provide excellent customer service to guests. Responsibilities include checking guests in and out, answering inquiries, and managing reservations. Candidates should have a high school diploma and experience in customer service. The role offers a wage of $17/hour, staff accommodation, and completion and referral bonuses.

Benefits

Staff accommodation at $4.41/day

Completion bonus

Referral bonus of $500

Qualifications

• 1-2 years of experience in a customer service role.

Responsibilities

• Greet guests upon arrival and check them in to their rooms.
• Handle guest check-outs and process payments.
• Answer phones and respond to guest inquiries.
• Make reservations and modifications to existing reservations.
• Handle guest complaints and resolve issues in a timely and professional manner.
• Update guest accounts and records.
• Book tours for guests and coordinate with other departments as needed.
• Perform basic administrative tasks such as filing and data entry.

Skills

Strong communication and interpersonal skills

Ability to multitask and work in a fast-paced environment

Proficiency in computer systems and applications

Education

High school diploma or equivalent

Job description

Sunwapta Falls Rocky Mountain Lodge Jasper AB Front Desk Agent

Overview

Sunwapta Falls Rocky Mountain Lodge, Jasper, AB

Position: Front Desk Agent

Type: Full-time, seasonal until October 2025

Wage: $17 per hour

Notes for international applicants: LMIA spots are not available at this time.

Key Responsibilities

• Greet guests upon arrival and check them in to their rooms
• Handle guest check-outs and process payments
• Answer phones and respond to guest inquiries
• Make reservations and modifications to existing reservations
• Handle guest complaints and resolve issues in a timely and professional manner
• Update guest accounts and records
• Book tours for guests and coordinate with other departments as needed
• Perform basic administrative tasks such as filing and data entry

Qualifications

• High school diploma or equivalent
• 1-2 years of experience in a customer service role
• Strong communication and interpersonal skills
• Ability to multitask and work in a fast-paced environment
• Proficiency in computer systems and applications

Compensation & Benefits

• Wage: $17/hour plus bonuses
• Staff accommodation is available for employees over the age of 18 at $4.41 per day
• Completion Bonus: If contract is completed you will receive $1 for every hour worked, plus a bonus that will cover the cost of your rent
• Referral Bonus: $500 if both yours and your referrals contract are completed