Sunglass Hut - Store Manager Metropolis Metrotown

EssilorLuxottica; Burnaby; On-site; CAD 50,000 - 65,000; Full time

Job summary

A leading company in the eyewear industry is seeking a Store Manager for their Burnaby location. The ideal candidate will lead by example, inspire their team, and ensure exceptional customer service through The Sunglass Hut Experience. Responsibilities include driving sales, coaching staff, and maintaining brand standards. This role requires strong leadership skills and a passion for retail.

Qualifications

• 2+ years of previous leadership experience.
• Demonstrated expertise in store operations.

Responsibilities

• Drives sales by identifying opportunities to achieve store goals.
• Coaches and develops the team to enhance store performance.
• Creates an emotional connection within the team that translates into sales.

Skills

Leadership

Customer Service

Critical Thinking

Education

High School Diploma

Job description

GENERAL FUNCTION

The Store Manager is an on-the-floor leader, not only performing all store functions, but also acting as a guide and role model for the team. Coaches, develops and inspires the team so that everyone working in the store serves as a true ambassador for Sunglass Hut. The Store Manager creates an environment where everyone delivers great service through The Sunglass Hut Experience.

MAJOR DUTIES AND RESPONSIBILITIES

• Utilizes The Sunglass Hut Experience tools to consistently deliver sales plan and company objectives
• Drives sales by continually identifying opportunities to achieve both personal and store goals
• Leads by example by coaching, developing, mentoring and inspiring the team to enhance store performance
• People work for people – uses this philosophy to grow careers, encourage teamwork and retain talent through a development-focused environment
• Networks, recruits, hires to staffing needs, and trains using the onboarding tools provided as part of The Sunglass Hut Experience
• Inspires team growth through individual development plans.
• Creates an inspirational and motivating work environment that reflects the integrity of the brand
• Creates an EMOTIONAL CONNECTION within the store team that translates into sales and ensures every Associate consistently delivers The Sunglass Hut Experience
• Continually coaches and develops the team to ensure consistent and absolute execution of The Sunglass Hut Experience
• Develops customer relationships through interaction and feedback
• Acts as an ambassador for the Sunglass Hut brand
• Builds the Sunglass Hut brand by consistently executing the brand standards
• Stays adept at knowing the product and staying curious on new merchandise and fashion trends
• Ensures impeccable execution of operational policies and procedures, and maintains brand standards
• Communicates information regarding promotions, contests, and incentives to the team.

BASIC QUALIFICATIONS

• High school diploma or equivalent
• Previous leadership experience of 2+ years
• Demonstrated expertise in every aspect of store operations
• Detail-oriented
• Ability to use critical thinking to deliver absolute execution of the operational components of the store

PREFERRED QUALIFICATIONS

• Customer service and / or retail experience