Summit Club Host

Sun Peaks Resort; Sun Peaks; On-site; CAD 30,000 - 60,000; Full time

Job summary

A popular ski resort in Canada seeks a Summit Club Host to deliver exceptional service and create memorable experiences for guests. Ideal candidates have fine dining experience, excellent communication skills, and a passion for hospitality. Enjoy perks like ski passes and employee discounts while working in a stunning mountain environment.

Benefits

Winter/Summer Season Lift, Trail and Golf passes

Employee Assistance Program

Dining discounts

Retail discounts

Friends and family rates

Reciprocal programs with partnering ski areas & hotels

Qualifications

• 2-3 years serving experience in upper scale dining or previous concierge experience.
• Energetic with a confident positive attitude.
• Highly responsible self-starter and reliable team player.

Responsibilities

• Provide exceptional experience from start to finish.
• Ensure buffet food is replenished and beverages are refilled.
• Develop and maintain strong guest relationships.

Skills

Fine dining serving experience

Strong organization skills

Excellent communication

Food and wine knowledge

Education

Serving it Right Certification

Job description

Imagine arriving to work at a stunning slope-side hotel after lapping one of our three mountains on your skis or snowboard. We are looking to recruit Summit Club Hosts for the upcoming winter. The Summit Club Host brings their fine dining serving and hosting experience to the role, with both energy and confidence. The individual in this role requires strong organization skills, excellent communication, and is a self-starter. Having both knowledge of Sun Peaks as well as excellent food and wine knowledge is a plus for this role. If this sounds like the ideal work environment, fill out an application to work, live, and play where you belong.

Compensation Information: $21.00 per hour

Physical Requirement: Heavy; work activities involve handling loads between 20kg and 35kg; predominantly in an indoor setting.

This job position requires physical presence at the designated location.

The Perks And Benefits You’ll Get To Enjoy

• Winter/Summer Season Lift, Trail and Golf passes (varies by position)
• Access to our Employee and Family Assistance Program
• Dining discounts within our hotel & Resort-owned outlets
• Retail discounts in our Resort-owned outlets
• Friends and family rates at the Sun Peaks Grand Hotel
• Reciprocal programs with partnering ski areas & hotels
  
  

This role is eligible for an incentive for successful applicants to receive $1 per hour worked based on completion of a full winter season contract. Conditions apply to this incentive and will be shared during the interview and onboarding.

Skills You Bring With You

• Previous 2-3 years serving experience in upper scale dining or previous concierge experience.
• Gracious in hosting and welcoming and strong in quickly building relationships with others; a true connector.
• Extensive familiarity with the Sun Peaks community with established connections is a benefit.
• Energetic with a confident positive attitude; driven to deliver elevated guest experiences.
• Professional and well organized with excellent communication skills in English; multi-lingual is a strong asset.
• Highly responsible self-starter and reliable team player, with the ability to remain calm.
• Excellent Food and Wine Knowledge with ability to provide eloquent descriptions of service items.
• Serving it Right Certification Required.
  
  

Service/Operations

Primary Responsibilities:

• Responsible for providing an exceptional experience from start to finish:
• Follows the Sun Peaks Grand Hotel Food and Beverage Standard of Service.
• Attention to detail from set up, meal execution, and tear down.
• Assist in setting up buffet with food presentation standards and practices while ensuring food safe handling is in order.
• Daily coffee and tea set up for and tear down & Daily snack bar is filled with items.
• Food, Wine and Beverage Knowledge of selected serving items.
• Serve alcoholic and non-alcoholic beverages; open wine and take drink orders from guests.
• Shows a passion for Hospitality, Service and Food.
• Health & Safety Regulations are adhered to at all times.
• Assists in any overflow pace as lobby greeter as business volumes dictate.
  

Guest Experience

• Deliver an authentically personal, elevated experience for our Summit Club Guests:
• Responsible for ensuring buffet food is replenished, refilling beverages, and removing dirty dishes.
• Provide a warm, professional, and tailored welcome to VIP guests upon arrival to the lounge. Consistently provide professional friendly and engaging service.
• Develop and maintain strong guest relationships to ensure the summit club lounge loyalty.
• Brings any Guest concerns to the Front Office or F&B Leadership Team.
• Act as an Ambassador of the Hotel & Sun Peaks with the ability to promote internal and external events.
  

Team Commitment

• Dedicated to working within a dynamic Team that focuses on collaboration:
• Desire to be part of a Team and contribute to effective communication.
• Complete all tasks to help facilitate a smooth and efficient service from start to finish.
• Clean up Summit Club after daily service and assist with inventory, food storage, and closing duty task as assigned.
• Capable of assisting in emergency situations making prompt decisions in the best interest of the Guest and the Hotel.
  

Why join us?

We are Canada’s second-largest ski area and a passionate team committed to providing the finest mountain resort experience to our guests.

Our people are at the heart of what we do, making a difference to our guests and our workplace every single day. That’s why we invest in the employee experience; to ensure everyone can be at their best and live our values.

No matter who you are, or your career journey to date, once you join the team at Sun Peaks, you’ll get to feel part of our special community right away. You and your wellbeing matter to us; you’ll have plenty of opportunities to grow and learn, as well as enjoy everything our beautiful mountain resort has to offer. In return, we expect you to be passionate about working together to create special memories for our guests, while taking care of our precious environment for others to enjoy into the future.

We are an equal opportunity employer, committed to building a diverse and inclusive culture, and encourage applications from all qualified individuals.

We acknowledge that we live, work, and play on the traditional territory of the Secwépemc People.

Apply Now (copy and paste the link into a new browser): https://sunpeaks.clearcompany.com/careers/jobs/b4ca1260-7ea7-529c-68c7-c5ed5f82c128/apply?source=3482030-CS-58771