Summer Visitor Services Attendant

Northwest Employment Works; Northwestern Ontario; On-site; CAD 30,000 - 60,000; Part time

Job summary

An established industry player is seeking enthusiastic Summer Visitor Services Attendants to join their team. This role is perfect for individuals who enjoy engaging with the public and have a passion for visual arts. As the first point of contact for visitors, you will provide helpful information, conduct tours, and assist with gift shop sales. This position offers a unique opportunity to work in a vibrant environment, ensuring that all guests have a memorable experience. If you are a friendly, organized, and detail-oriented individual looking to make a positive impact, this summer role is for you!

Qualifications

• Must be 15 years old and a current student or recent graduate.
• Exceptional interpersonal and communication skills required.

Responsibilities

• Greet visitors and provide information about gallery functions.
• Manage gift shop sales and maintain public spaces.
• Conduct tours and ensure positive visitor experiences.

Skills

Interpersonal Skills

Communication Skills

Organizational Skills

Problem Solving

Knowledge of Visual Arts

Customer Service Experience

Education

High School Student

Post-Secondary Student

Job description

Summer Visitor Services Attendant

Job Type: Part/Full-time Summer Student Employment (30-40 hours per week)

Supervisor: Visitor & Member Services Coordinator

Pay: $17.20/hr

Start Date: June 9th, 2025

End Date: August 29th, 2025

Application Deadline: April 25th, 2025

The Opportunity

The Thunder Bay Art Gallery is welcoming applications from attentive and personable candidates for our team of summer Visitor Services Attendants. As the friendly and professional first point of contact at the Gallery, successful candidates will greet visitors, provide helpful information, conduct tours, manage gift shop sales, maintain public spaces, and ensure positive experiences. A passion for visual arts and previous customer service experience is an asset.

Primary Areas of Responsibility

1. Share accurate information about gallery functions, exhibitions, events, fundraising initiatives, and public programs.
2. Answer questions about gallery operations over the phone or in person and direct inquiries to appropriate staff members when required.
3. Process admission fees, memberships, donations, and class fees, for both in-store, online, and over the phone.
4. Complete daily opening and closing procedures including building maintenance and security checks.
5. Ensure the safety of artwork by explaining rules to patrons, maintaining presence in exhibition spaces, and when necessary, following procedures for rule enforcement.
6. Accurately track Gallery visitor attendance.
7. Provide customer service and assistance with gift shop purchases.
8. Conduct inventory management through restocking of items, setting up merchandising displays, and maintaining a clean and organized environment.
9. Conduct a mid-summer inventory count of merchandise.
10. Reconcile and balance the daily cash transaction summary.
11. Maintain public spaces through daily vacuuming, dusting, disinfecting, and tidying.
12. Assist in meeting and event hospitality by setting out coffee and tea, set up and take down of tables and chairs.
13. Provide educator support through additional supervision of art class participants during gallery visits and outdoor activities.
14. Assist with various support tasks as required. Tasks may include digitizing and filing documents or monitoring summer art camp participant drop off and pick up, as well as supply preparation for activities.
15. Responsibilities as assigned.

Essential Skills

• Exceptional interpersonal skills including an ability to engage with sensitivity to a diverse audience.
• Strong communication skills, both verbal and written.
• Excellent organizational skills and ability to collaborate with team members to achieve daily goals.
• Comfortable with the public and able to lead tours of exhibitions.
• Observant of details and capable of problem solving.
• Knowledge of visual arts an asset.
• Previous knowledge and interest in regional artwork and Contemporary Indigenous artwork an asset.
• Point of sale and customer service experience an asset.

Candidate Eligibility

• 15 years of age (by the first day of employment).
• A current high school/post-secondary student or have graduated no earlier than December 2024.
• A resident of Ontario during the summer work placement.
• Legally entitled to work in Canada for the full duration of the work placement.

How to Apply

Applicants who are Deaf, have an exceptionality or disability, or who need support expressing interest or applying for this opportunity are encouraged to contact Valin Sacchetti, Administrative Coordinator at [e-mail] or call 807.577.6427 to allow for appropriate accommodation of your needs and to discuss alternate formats for submitting your application.

To apply for this position, please send via email to [e-mail], a cover letter, a current resume, and the names of two references, under the subject line “Summer Visitor Services Attendant” addressed to:

Katy Poirier, Visitor and Member Services Coordinator

Thunder Bay Art Gallery
PO Box 10193
Thunder Bay, ON, P7B 6T7

The Thunder Bay Art Gallery is committed to employment equity and diversity and encourages applications from all qualified candidates, including women, people of any sexual orientation, gender identity, or gender expression; Indigenous peoples; visible minorities and racialized people; and people with disabilities. We thank all applicants for their interest; however, only those selected for an interview will be contacted.