Summer Student - Benefit Services

Gallagher; Ottawa; On-site; CAD 40,000 - 55,000; Full time

Job summary

Gallagher is looking for a motivated Client Service Representative to join our commercial lines team in Ottawa. In this full-time role, you will ensure exceptional client service to our commercial insurance clientele, working alongside a dynamic team and managing various client accounts. Candidates should have a can-do attitude, be resourceful, and bring a minimum of one year of experience in customer service or related areas.

Benefits

Flexible medical & dental coverage

Retirement savings plans with company match

Employee Stock Purchase Plan

Educational expense reimbursement

Discounted gym memberships

Qualifications

• Minimum 1 year of related experience in customer service or insurance brokerage.
• Understanding of customer service processes and tasks.

Responsibilities

• Assist with client service duties and handle inquiries via calls and emails.
• Administer client records and ensure timely responses to client queries.
• Provide support in marketing accounts and attend client meetings as necessary.

Skills

Customer Service

Problem Solving

Team Collaboration

Education

High School Diploma/GED

Job description

Introduction

Discover a world of endless possibilities at Gallagher Benefit Services, where you'll have the power to shape the future of workplaces across industries. As a member of our team, you become the driving force behind positive change, helping clients build environments where employees thrive. Embrace the opportunity to impact lives, unlock potential, and create a legacy of remarkable transformation.

We believe that every candidate brings something special to the table, including you! So, even if you feel that you’re close but not an exact match, we encourage you to apply.

Overview

We are looking to fill a full time role for a Client Service Representative on our commercial lines team. The main responsibility of the Customer Service Representatives role is to ensure exceptional client service to Gallagher's Commercial Insurance clientele. While working on a fun and collaborative team the CSR carries out a wide range of duties.

Do you have an optimistic outlook and willingness to work with a dynamic and diverse team? Are you a resourceful and ambitious individual wanting to continue to expand your insurance knowledge and skills? If you answered yes, then you would be an excellent addition to our highly motivated and productive team.

How you'll make an impact

• Assist the Producer in client service duties
• Weekly overview of renewals
• Prioritizing and handling daily phone calls, e-mails and mail
• Providing timely responses to client queries
• Meeting with team members to check on challenges and give direction.
• Assisting with marketing of accounts and attend client meetings as necessary
• Problem solving concerning different coverages, rating, claims and competition
• Administration associated with client service, including but not limited to record notes, instructions, new submissions, renewal submissions, letters, and claims reporting
• Handling activities in EPIC
• Handle claim notices and ensure a timely reporting to carrier(s)

About you

• High School Diploma/GED and 1+ years of related experience.
• Understanding of the insurance brokerage business and customer service processes/tasks

Compensation and benefits

On top of a competitive salary, great teams and exciting career opportunities, we also offer a wide range of benefits.

Below are the minimum core benefits you’ll get, depending on your job level these benefits may improve:

• Flexible medical & dental coverage to meet your household's needs
• Life, Dependent Life and AD & D Insurance options
• Retirement savings including RRSP including a company match, TFSA, pension and more
• Employee Stock Purchase Plan

Other benefits include:

• Educational expense reimbursement
• Employee assistance programs
• Discounted gym membership (GoodLife Fitness)
• Opportunity for flexible work arrangements
• Paid sick days & personal days
• Employee education recognition program
• Employee referral bonus program

We value inclusion and diversity

Inclusion and diversity (I&D) is a core part of our business, and it’s embedded into the fabric of our organization. For more than 95 years, Gallagher has led with a commitment to sustainability and to support the communities where we live and work.

Gallagher embraces our employees’ diverse identities, experiences and talents, allowing us to better serve our clients and communities. We see inclusion as a conscious commitment and diversity as a vital strength. By embracing diversity in all its forms, we live out The Gallagher Way to its fullest.

We are an equal opportunity employer which values diversity in the workplace and encourages applications from people with disabilities. Accommodations are available on request for candidates taking part in all aspects of the selection process.

Gallagher believes that all persons are entitled to equal employment opportunity and prohibits any form of discrimination by its managers, employees, vendors or customers based on race, color, religion, creed, gender (including pregnancy status), sexual orientation, gender identity (which includes transgender and other gender non-conforming individuals), gender expression, hair expression, marital status, parental status, age, national origin, ancestry, disability, medical condition, genetic information, veteran or military status, citizenship status, or any other characteristic protected (herein referred to as “protected characteristics”) by applicable federal, state, or local laws.

Equal employment opportunity will be extended in all aspects of the employer-employee relationship, including, but not limited to, recruitment, hiring, training, promotion, transfer, demotion, compensation, benefits, layoff, and termination. In addition, Gallagher will make reasonable accommodations to known physical or mental limitations of an otherwise qualified person with a disability, unless the accommodation would impose an undue hardship on the operation of our business.