Summer Lodge & Outfitter Team Member

Widgawa Lodge; Whitefish Falls; On-site; CAD 30,000 - 50,000; Full time

Job summary

An established industry player in outdoor adventure is seeking enthusiastic Lodge and Outfitter Team Members for an unforgettable summer experience. This dynamic role involves providing exceptional customer service, managing equipment rentals, and ensuring guest safety in a picturesque outdoor setting. Ideal candidates are adaptable, possess strong problem-solving skills, and thrive in collaborative environments. Join a passionate team dedicated to creating memorable experiences in nature, where your contributions will directly impact guests' enjoyment and satisfaction. Embrace the outdoors and make a difference this summer!

Qualifications

• Adaptable individuals who can adjust to changing situations with ease.
• Strong problem-solving skills and creativity in guest services.

Responsibilities

• Provide exceptional customer service and manage guest reservations.
• Demonstrate safe use of canoe rental equipment and assist guests.

Skills

Customer Service

Problem-Solving

Collaboration

Communication

Organization

Outdoor Technical Skills

Education

Driver's License

Boating License

Job description

Join Our Team for an Unforgettable Summer in the Outdoors!

Widgawa Lodge is seeking enthusiastic and adaptable individuals or couples to join our team as Lodge and Outfitter Team Members. If you are passionate about the outdoors, hardworking, a self-starter, enjoy working with people, and thrive in dynamic environments, this is the perfect summer job for you!

Key Responsibilities:

Guest Services & Reservations:

• Warmly welcome guests and provide exceptional customer service.
• Cross-reference reservations and confirm details for stays and equipment rentals.
• Process payments, including additional purchases or rental upgrades.
• Maintain a positive attitude towards guests, team members, and daily duties.

Equipment Management:

• Provide recommendations on equipment and guided routes.
• Demonstrate safe and proper use of all canoe rental equipment.
• Inspect equipment before and after guest use to ensure safety and quality.

Problem-Solving & Flexibility:

• Address guest concerns promptly and adapt plans as needed.
• Stay resourceful and flexible when schedules, weather, or guest needs change.

Guest Support & Safety:

• Offer guidance on outdoor safety practices and route planning.
• Assist guests with overnight stays and logistical needs.
• Prioritize safety and ensure all guests have a positive experience.

Collaboration & Communication:

• Work closely with other staff to manage schedules and guest needs.
• Communicate clearly in verbal, written, and reading contexts.
• Participate in team discussions and contribute ideas to enhance guest experiences.

Organization & Creativity:

• Maintain organized records of reservations, equipment inventory, and guest interactions.
• Offer creative solutions to enhance guest satisfaction and operational efficiency.

Technical Outdoor Skills:

• Confidently use and demonstrate outdoor technical skills to assist guests.
• Stay informed about local terrain, weather patterns, and safety protocols.

Additional Duties:

• Assist with lodge upkeep, maintenance, lawn care, and special projects.
• Assist with daily cleaning of cabins, including linens, toilets, surfaces, and floors.
• Handle customer needs related to outdoor travel and lodging.
• Shuttle guests by boat or car to specific launching points for their trips.
• Hours may fluctuate daily.

What We’re Looking For:

• Highly adaptable and able to adjust to changing situations with ease.
• Strong problem-solving skills and the ability to think on your feet.
• Excellent collaboration and teamwork abilities.
• Clear and effective communication skills.
• Strong organizational and time-management skills.
• Creativity and innovation in guest services and problem resolution.
• Proficiency in outdoor technical skills, including equipment use and safety.
• Customer service experience in outdoor or hospitality settings (preferred).
• Must have a driver’s license and boating license.

Work Environment:

This position offers a dynamic, outdoor-focused environment where flexibility, resilience, and a passion for nature are essential. Be prepared to work in varying weather conditions while maintaining a positive attitude and providing exceptional service to a diverse range of guests. This position requires you to live at our location.

About Us:

Located in the heart of outdoor adventure, Widgawa Lodge provides guests with canoe and cabin rentals to access unforgettable experiences, from serene camping trips to rugged outdoor exploration in Killarney Provincial Park, La Cloche Mountains, and area. We pride ourselves on exceptional service, expert guidance, and a welcoming atmosphere for all who visit.