Summer Customer Service Representative

LCBO; Espanola; On-site; CAD 30,000 - 50,000; Full time

Job summary

An established industry player is seeking enthusiastic Customer Service Representatives for retail locations across Ontario. This role offers an exciting opportunity to engage with customers and provide exceptional service while learning about a variety of products. With flexible scheduling and online training, you'll not only support your community but also grow your skills in a dynamic environment. Join a team that values your contributions and offers future employment opportunities, all while making a positive impact in the communities we serve.

Benefits

Online Learning

Employee Family and Assistance Program

Discounted Services and Products

Future Employment Opportunities

Qualifications

• Engaging personality with a passion for customer experience.
• Must be eligible to work in Canada and at least 18 years old.

Responsibilities

• Serve customers using the POS system ensuring outstanding service.
• Receive inventory, replenish stock, and maintain store cleanliness.

Skills

Customer Service

Interpersonal Skills

Bilingual (English and French)

Education

Minimum Age of 18

Eligibility to Work in Canada

Tools

POS/Cash System

Job description

At the LCBO, we always have the right spirit! Do you?

NOTE: Candidates are only required to apply for one position for cities/towns with multiple locations and job postings.

We have an immediate need to hire great people with an engaging personality, who are passionate about delivering an extraordinary customer experience, for each of our retail locations throughout the province of Ontario. We are looking for Customer Service Representatives to work between May 5th and September 1, 2025. With your outgoing personality and excellent customer service, together we will build a lasting impression that our customers will take with them … along with their purchase.

If this resonates, then we would love to have you join our team! As an LCBO Customer Service Representative, you’ll have a chance to inspire others, reach your full potential and share your knowledge with our customers.

Learn more about wine, beer, ciders and spirits than you ever imagined as you get paid for online training, including product knowledge essentials.

About the Role:

1. Serve customers using our POS/Cash system, promptly, courteously and responsibly, ensuring an outstanding customer experience.
2. Ask for donations as part of our Spirit of Sustainability campaign.
3. Participate in the Customer Experience and Postal Code Survey campaigns.
4. Receive inventory, replenish stock, face-up products on shelves and ensure our store is clean, organized and safe for all (clean up spills and broken bottles).
5. Perform job duties that occasionally involve repeatedly lifting cases varying in size and weight (up to 40 lbs./18 kg), while standing continuously.

About You:

1. Phenomenal interpersonal and engagement skills.
2. Must be eligible to work in Canada (valid SIN, Student or Work Permit).
3. Minimum of 18 years of age.
4. Bilingualism (English and French) is a bonus.
5. You agree to submit to a Criminal Background Check, at your own expense, prior to commencing work with the LCBO.

Required Availability

1. Friday (5:00 p.m. – Close).
2. Saturday and Sunday (available all day for a 4 – 8 hour shift).

Long Weekend

1. Victoria Day weekend.
2. Canada Day weekend.
3. Civic Holiday weekend.
4. Labour Day weekend.

Additional Availability

1. Additional work is available during the week (Monday – Thursday) based on each store’s operational requirements.
2. Schedules are posted two weeks in advance and on occasion, shifts are available on short notice.

Why Join the LCBO?

1. Online learning to support your interests and growth.
2. Future employment opportunities for eligible employees.
3. Employee Family and Assistance Program (TELUS Health).
4. Discounted services, products and tickets to sporting and entertainment events (WorkPerks).
5. You’ll feel good knowing your work is helping make a difference in communities across Ontario.