Suites Pantry Administrator

Aramark Canada; Ottawa; On-site; CAD 19,286 - 24,796; Full time

Job summary

Aramark Canada is seeking a Pantry Administrator to manage suite ordering and billing during events. You will coordinate paperwork, distribute handhelds, and handle phones to ensure a smooth client experience for the admin team.

Responsibilities cover pre-event setup, on-event coordination, and post-event billing accuracy. The role requires independence, basic math, and the ability to lift up to 25 lb, with food handler and alcohol service trainings as needed.

Qualifications

• Previous customer service experience preferred.
• Previous cash handling experience preferred.
• Basic math & counting skills required.
• Must be able to work independently with limited supervision.
• Requires occasional lifting, carrying, pushing, and pulling up to 25lb.
• Must follow required dress code as assigned.
• Complete Food Handler and Alcohol Service trainings as required by location.
• Must be able to stand for extended periods of time.

Responsibilities

• Distribute all necessary paperwork to Suite Attendants.
• Distribute handhelds to Suite Attendants as needed.
• Answer phones professionally (pre, during, and post event).
• Adjust orders as needed on event day; communicate changes with Managers/Supervisors.
• Check in with Management for event details and tasks.
• Assist with printing production reports for prep & set up.

Skills

Customer service

Cash handling

Math skills

Independent work

Lifting up to 25lb

Dress code compliance

Food handler training

Alcohol service training

Stand for extended periods

Job description

Job Description

The Pantry Administrator is the main point of contact for Suite ordering and billing on Event Day. This role is integral to a seamless experience for the client and our admin team. It is primarily focused within the suite pantry keeping an accurate account for all food, beverages, and supplies that enter and exit the pantry. The main responsibilities will include:

Job Responsibilities

PRIOR TO THE EVENT (on event day {2hrs prior to doors)

• Distribute all necessary paperwork to Suite Attendants
• Distribute handhelds to Suite Attendants as needed
• Answers phones in a professional manner (prior, during, and post event).
• Adjust any orders as needed on event day. Communicate any changes with Managers/Supervisors/Pantry Coordinators
• Checking in with Management for event details and tasks
• Assist with printing off all production reports to distribute accordingly for prep & set up
• Verify orders leaving the pantry for accuracy (before, during, after event)
• Assist with any suite setups if required
• ON EVENT DAY - WORK WITH FOH SUPERVISOR AND GATHER ALL SUITE STAFF FOR A SAFETY BRIEFING & EVENT DETAILS FOR THE DAY PRIOR TO DOORS OPENING

DURING THE EVENT

• Ensure all event day orders are entered into POS accurately
• Distribute food orders to the Pantry Coordinator or Runners as they print up in the pantry
• Distribute beverage orders to Runners to accurately fill and deliver to the suites in a timely manner
• Verify Dessert distribution and ensure it is delivered on time from Pantry or Bake shop. Verify all desserts are labelled appropriately with all known dietary restrictions
• Communicate with the FOH Supervisor and Manager during the event with any revisions or other pertinent notes and details that everyone should be made aware of.
• Ensure billing details for clients are executed correctly.

FOLLOWING THE EVENT

• Clean and organize the POS station for the next event
• Ensure all handhelds are returned and recharged for the next event.
• Completed all necessary billing paperwork (must balance to the penny)
• Complete transfer out processing from designated Pantry (Yellow Dog)
• Complete all inventory counts for the Pantry
• Communicate any billing discrepancies with Managers
• Communicate and missing supplies to Managers/Supervisors

At Aramark, developing new skills and doing what it takes to get the job done make a positive impact for our employees and for our customers. In order to meet our commitments, job duties may change or new ones may be assigned without formal notice.

Qualifications

• Previous customer service experience preferred
• Previous cash handling experience preferred
• Basic math & counting skills required
• Must be able to work independently with limited supervision
• Requires occasional lifting, carrying, pushing, and pulling up to 25lb
• Must follow required dress code as assigned
• Complete Food Handler and Alcohol Service trainings as required by location
• Must be able to stand for extended periods of time.

Education

At Aramark, we believe that every employee should enjoy equal employment opportunity and be free to participate in all aspects of the company. We do not discriminate on the basis of race, color, religion, national origin, age, sex, gender, pregnancy, disability, sexual orientation, gender identity, genetic information, military status, protected veteran status or other characteristics protected by applicable law.

Our Mission

Rooted in service and united by our purpose, we strive to do great things for each other, our partners, our communities, and our planet.

At Aramark, we believe that every employee should enjoy equal employment opportunity and be free to participate in all aspects of the company. We do not discriminate on the basis of race, color, religion, national origin, age, sex, gender, pregnancy, disability, sexual orientation, gender identity, genetic information, military status, protected veteran status or other characteristics protected by applicable law.

About Aramark

The people of Aramark proudly serve millions of guests every day through food and facilities in 15 countries around the world. Rooted in service and united by our purpose, we strive to do great things for each other, our partners, our communities, and our planet. We believe a career should develop your talents, fuel your passions, and empower your professional growth. So, no matter what you're pursuing - a new challenge, a sense of belonging, or just a great place to work - our focus is helping you reach your full potential. Learn more about working here at http://www.aramarkcareers.com or connect with us on Facebook, Instagram and Twitter.