Suites Event Day Lead

Aramark; Ottawa; On-site; CAD 23,000 - 26,000; Full time

Job summary

Aramark is seeking an event day lead to act as the FIRST point of contact between Suite Guests, Suite Attendants and the Support team. The role requires coordinating pre-event setup, overseeing safety briefings, and ensuring timely service during events.

Responsibilities include managing suite setups, food delivery coordination, and post-event teardown. Strong leadership, team collaboration, and Serve Safe certification are preferred.

Qualifications

• Excellent customer service and interpersonal skills.
• Strong leadership and supervisory abilities.
• Ability to work in a team environment.
• Serve Safe Certification is required.
• Ability to follow detailed written and verbal instructions.
• Food service experience preferred.
• Frequent lifting of hot food items.
• Ability to work inside kitchen with heated equipment, steam, loud noises, chemicals.

Responsibilities

• PRIOR TO THE EVENT: Check in with Management for event details and tasks; Coordinate final suite setup details with Pantry Coordinators; Oversee the Support Runners setup duties; Check on any late orders and ensure timely completion; Assist with suite setups; Review and print reports from Tapin2; ON EVENT DAY: Gather all Suites Staff for a safety briefing and event details before doors open.
• DURING THE EVENT: Follow up with all Suite Attendants to ensure pre-ordered food is delivered on time; Assist Suite Attendant with Tapin2 orders & bill distribution / IT troubleshooting; Check in with all Suite Clients and confirm F&B service requirements; Communicate revisions to Pantry Coordinator and Suites Manager.
• FOLLOWING THE EVENT: Ensure Suite Attendants have restocked their suites; Assign closing tasks; Tear down Service Bar; Complete full suite checks and collect paperwork; Grant approval of Suite Attendants and Support staff to sign out.

Skills

Customer service

Leadership

Teamwork

Serve Safe Certification

Follow instructions

Job description

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The Suites Event Day Lead will act as the FIRST point of contact on event days between the Suite Guests, Suite Attendants and the Support team.

Job Responsibilities

PRIOR TO THE EVENT (day before and on event day {2hrs prior to doors})

• Checking in with Management for event details and tasks
• Work with Pantry Coordinators to coordinate final suite setup details
• Overseeing the Support Runners setup duties to ensure the operation is executed smoothly
• Check on any late orders submitted and ensure they are completed in a timely manner
• Assist with any suite setups required
• Review and print any necessary reports from Tapin2.
• ON EVENT DAY - Work with Pantry Coordinator and gather all Suites Staff for a safety briefing & EVENT DETAILS FOR THE DAY PRIOR TO DOORS OPENING

DURING THE EVENT

• Follow up with all Suite Attendants to ensure all pre-ordered food is delivered on time
• Assist any Suite Attendant with their Tapin2 orders & bill distribution / quick troubleshooting with IT
• Check in with all Suite Clients and confirm all F&B service requirements are accurate
• Communicate with the Pantry Coordinator and Suites Manager during the event with any revisions or other pertinent notes and details that everyone should be made aware of

FOLLOWING THE EVENT

• Ensure Suite Attendants have restocked their suites once Support Runners have dropped off the product.
• Assign closing tasks to Suite Attendants
• Assist Pantry Coordinator if needed with tear down of Service Bar.
• Complete a full suite check walkthrough after suite fridges have been restocked and suites cleaned up
• Suite Garbage will be collected by housekeeping. Do not pull garbage out of the bins and leave them in the hallways until all guests have departed.
• Pantry garbage is to be collected and can be left outside the pantry door after all guests have left.
• Complete full suite checks of EVERY suite & collect Suite attendant Check Lists/Paperwork & Event Notes for review
• Grant approval of Suite Attendants and Support staff to sign out once all tasks are completed.

At Aramark, developing new skills and doing what it takes to get the job done make a positive impact for our employees and for our customers. In order to meet our commitments, job duties may change or new ones may be assigned without formal notice.

Qualifications

Great customer service and interpersonal skills

Strong Leadership and supervisory skills

Ability to work in a team environment

Serve Safe Certification

Ability to follow detailed written and verbal instructions

Food Service Experience preferred

Requires frequent lifting/transporting hot food items

Ability to work inside kitchen area, interact with heated equipment, steam, loud noise, chemicals and other at risk conditions

This role may have physical demands including, but not limited to, lifting, bending, pushing, pulling and/or extended walking and standing. This role may also require uniforms and/or usage of Personal Protective Equipment (PPE).

Education

About Aramark

Our Mission

Rooted in service and united by our purpose, we strive to do great things for each other, our partners, our communities, and our planet.

At Aramark, we believe that every employee should enjoy equal employment opportunity and be free to participate in all aspects of the company. We do not discriminate on the basis of race, color, religion, national origin, age, sex, gender, pregnancy, disability, sexual orientation, gender identity, genetic information, military status, protected veteran status or other characteristics protected by applicable law.

The people of Aramark proudly serve millions of guests every day through food and facilities in 15 countries around the world. Rooted in service and united by our purpose, we strive to do great things for each other, our partners, our communities, and our planet. We believe a career should develop your talents, fuel your passions, and empower your professional growth. So, no matter what you're pursuing -a new challenge, a sense of belonging, or just a great place to work - our focus is helping you reach your full potential.

The pay range for this position is $17.60 - $18.00.

Accommodation Statement

Accommodations for job applicants with disabilities are available upon request.