Stylist (Retail). (Part-time)

Mejuri; Old Toronto; On-site; CAD 35,000 - 55,000; Full time

Job summary

An established industry player in retail is seeking a dynamic Stylist to join their vibrant team. This role is crucial as it serves as the first point of contact for customers, where you will prioritize exceptional customer service and create unforgettable experiences. You will curate and style products while engaging with customers, driving sales, and embodying the brand's principles. If you are energetic, customer-focused, and passionate about fashion, this opportunity offers a chance to shine in a growing retail environment with exciting prospects for personal and professional development.

Benefits

Comprehensive medical and dental benefits

Mental health coverage

Generous personal and sick days

Parental leave salary top-up

Product discount

Semi-annual performance reviews

Qualifications

• Experience in clienteling and building strong customer relationships.
• Ability to work well under pressure and meet deadlines.

Responsibilities

• Drive sales through outstanding customer service and clienteling.
• Support daily operations and maintain store organization.
• Engage customers and create memorable shopping experiences.

Skills

Customer Service Excellence

Clienteling

Attention to Detail

Sales Skills

Problem Solving

Job description

The Role:

It has never been a more exciting time to join the retail leadership team here at Mejuri! Our global retail team is growing more than ever, with stores opening across Canada, the US, and UK. By the end of year, we will have 30 stores in our scaling retail network.

The Stylist role is one of the most important roles here at Mejuri as you are the first point of contact for our customers. You take pride in being the first point of introduction to customers entering our Mejuri stores, prioritizing customer service excellence, and are dedicated to telling the Mejuri brand story and creating incredible experiences while interacting with the Mejuri brand in store. You are bright, energetic, and customer-focused, creating a warm and welcoming environment in our stores.

You curate and style our products for customers, leveraging product knowledge and delight to our customers’ lives. You engage and connect with our customers on the floor, and are role models of Mejuri’s brand principles and values both with your team and with every customer you meet.

Sales:

• Interact with customers and drive the business through delivering sales and outstanding clienteling.
• Take ownership of sales results; focusing on KPI’s such as Average Order Value, Conversion %, and revenue to target.
• Connect with our customers and genuinely listen to help find the best items for them.
• Support a memorable and customized customer service experience that focuses on building relationships through the connection and relation of the Mejuri Principles.
• Assist in efficiently checking out customers accurately and promptly.
• Help make informed suggestions that affect the service and productivity of the selling floor.
• Lead a memorable and exceptional customer service experience that focuses on building relationships through the Mejuri brand story.
• Stay informed and knowledgeable of all Mejuri products and latest launches, keeping the team informed as well.
• Execute tasks and assist in keeping the store clean and organized.
• Ensure all customers are presented with their products and thanked as the final step of the customer journey.

Operations:

• Work with the store team to identify any opportunities to improve the daily operations of the store (ie systems, processes) - communicate with HQ where appropriate.
• Minimize and mitigate shrink by using loss-prevention techniques.
• Support all transaction types within our OMNI business including purchases, returns, exchanges, phone sales, BOPIS and BORIS transactions ensuring we exceed expectations with each interaction.
• Support monthly inventory counts including preparation, execution, and verification.
• Support with the day-to-day maintenance of visual displays and product.
• Report any damaged display product or tools.
• Provide feedback relating to gaps and opportunities.

Key Performance Indicators:

• SPH
• AOV
• Conversion

What you'll bring to the team:

• Must be able to work weekends and outside of work hours as needed (including retail focused holidays (ie. Black Friday).
• Experience with clienteling or building and maintaining strong relationships with customers.
• Innovative thinker with a passion for styling and catering to customers on a personal level.
• Ability to pay attention to customer feedback, trends and shares insights with management.
• Great attention to detail, and highly organized.
• Strong sense of initiative, self-motivated and goal-oriented.
• Ability to work on the sales floor for extended periods of time.
• Ability to work well under pressure and deadlines with excellent problem solving skills.

Benefits at Mejuri:

• Comprehensive medical and dental benefits, including mental health coverage, and generous personal and sick days for our full-time employees. We also offer bereavement leave, including miscarriage and stillbirth support.
• Parental leave salary top-up of up to 80%, as well as a personalized return-to-work transition and accommodation plan for full-time employees.
• Semi-annual performance reviews.
• A generous product discount!

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