Stylist

David's Bridal; Edmonton; On-site; CAD 30,000 - 60,000; Part time

Job summary

A leading bridal retailer in Division No. 11, Edmonton is seeking a Customer Service Associate. The role involves providing exceptional service, managing customer appointments, and assisting in sales processes. Candidates should have a high school diploma and preferably 1-2 years of retail experience. The company offers a rewarding environment with competitive pay and generous employee discounts.

Benefits

Competitive pay

Generous employee discount

Qualifications

• 1-2 years retail experience preferred.
• Experience with POS systems is a plus.
• Ability to lift up to 25 pounds.

Responsibilities

• Welcome customers with genuine enthusiasm.
• Maintain store standards for a flawless shopping experience.
• Support cash wrap behaviors and process transactions accurately.

Skills

Customer service skills

Communication skills

Relationship building

Sales productivity

Education

High school diploma or equivalent

Tools

Point of Sale (POS) systems

Job description

Essential Job Functions :

Customer Focus

• Welcome all customers with genuine, friendly enthusiasm over the phone and in person, communicate clearly and concisely, adapting style to suit customers.
• Use all systems to manage customer flow and deliver a 5-star customer experience (Appointments / Customers / Point of Sale system). Use iPad tools to research and communicate information enthusiastically to customers.
• Provide exceptional service to multiple customers simultaneously and contribute to achieving 5-Star Customer Service. Address customer concerns proactively with confidence, knowing when to escalate and partner with the leadership team.
• Prepare for customer appointments by reviewing profiles, favorites, and preparing fitting rooms.
• Build relationships by welcoming customers, asking questions, and listening to understand their expectations and needs (emotional and practical).
• Strive to identify the perfect gown/dress within the first three try-ons.
• Review Timeline Calendar and set future appointments aligned with customer needs; follow up to remind or set future sales.
• Communicate the importance of alterations in perfecting dresses for events, promote all alteration services and personalization options, and partner with Alterations Specialists to set appointments, aiming for an 80% conversion rate of brides sold to alterations.
• Ensure proper measurements are taken and entered into the system to minimize returns and exchanges.
• Maintain store standards (clean, organized, promotional readiness) to support a flawless shopping experience. Report any broken or damaged equipment to management.
• Maintain high dress code standards as per the Dress Code policy.
• Offer David’s Bridal loyalty & partners programs to support a one-stop shop for all life events.

Analyzing & Decision Making

• Respond promptly to customer questions, providing product and service information, building relationships to exceed satisfaction and loyalty.

Managing Performance

• Maintain sales productivity standards using the 5-Step Selling Process.
• Support cash wrap behaviors, process transactions accurately, and promote services and add-ons. Follow procedures for special order dresses.
• Achieve a platform conversion rate of 65% or higher.
• Achieve add-on goals: headpieces 75%, foundations 10%, shoes 20%.
• Schedule return appointments for the complete wedding party, including Bridesmaids, Mother-of-the-Bride, and Flower Girl.
• Become a trusted advisor by completing training promptly and building product knowledge and fashion trend expertise.
• Aim to become a Circle of Excellence member by exceeding sales targets.

Managing Change

• Implement new processes, behaviors, contests, and programs as assigned.
• Perform duties such as promotion setup, merchandising, visual changes, markdowns, and inventory counts as directed by management.

Gaining Commitment

• Support the store team in achieving sales, service, and operational goals.
• Accurately clock in/out for shifts, breaks, and meals.
• Follow all loss prevention and security policies.

Developing Self & Others

• Focus on personal development, complete all training, celebrate team successes, and share expertise.
• Be open to coaching and feedback, and complete required courses within 90 days.

Competencies : Personal integrity

• Match words with actions to build trust and respect.

Drive

• Achieve results through determination and commitment, maintaining effort during challenging times.

Teamwork

• Build positive relationships within and across teams.

Physical Demands :

Stand, walk, sit for extended periods; reach, climb stairs, stoop, kneel, crouch, crawl; lift up to 25 pounds; use vision and electronic devices for long periods.

Education & Credentials :

High school diploma or equivalent; 1-2 years retail experience preferred, experience with POS systems is a plus.

Now that we’ve popped the question, please say “I do”.

• Rewarding environment, competitive pay
• Generous employee discount

Love wins when love is for Everyone!

We embrace Diversity, Equity, and Inclusion, and encourage applications from all qualified candidates. We accommodate persons with disabilities; contact Human Resources for assistance.

Disclaimer: This job description highlights general duties and responsibilities but is not comprehensive. Actual duties may vary.

The starting pay range is $16.00-25.80, depending on factors like location, experience, and internal equity. Compensation decisions are made based on individual circumstances.