Studio Booking Concierge for Growth & Retention

Nuovo Artistic Photography; Montreal; Hybrid; CAD 45.000 - 65.000; Vollzeit

Benefits dieser Stelle

Inspiring work environment

Growth opportunities

Family & Friends discount 50%

Zusammenfassung

Nuovo Artistic Studios in Montreal seeks a Booking Retention Specialist to bridge clients with studio experiences. You protect schedules, maximize attendance, and ensure clients feel supported from booking to shoot.

The role blends empathetic communication with sales drive, guiding clients, handling day‑of logistics, and driving revenue retention in a fast‑paced, creative environment.

Qualifikationen

• 2–5 years in a role balancing customer care, hospitality or front‑desk with phone‑based sales, retention, or appointment setting.
• Warm, charismatic phone presence that secures commitments and re-engages clients.
• Ability to overcome objections, build rapport quickly, and maintain positivity.
• Clear, fluent English; French or Spanish is a plus.

Aufgaben

• Proactively manage pre‑shoot outreach: daily outbound calls and messages to re‑engage and confirm bookings.
• Overcome hesitations & sell the experience, minimizing cancellations and no‑shows.
• Handle day‑of studio support and guide clients to the location with schedule adjustments.
• Drive schedule optimization and rebooking to convert losses into future sessions.
• Maintain high‑touch empathy and enthusiasm, making clients feel valued.
• Track retention metrics and KPIs: confirmation rates, no‑show reduction, call volume, rebooking.
• Collaborate with sales and studio coordinators for seamless communication.

Kenntnisse

Phone-based sales

Customer care

Hospitality mindset

Appointment setting

Objection handling

Rapport building

CRM software

Scheduling software

Slack

Google Workspace

Tools

CRM software

Scheduling software

Slack

Google Workspace

Jobbeschreibung

Nuovo Artistic Studios in Montreal seeks a Booking Retention Specialist to bridge clients with studio experiences. You protect schedules, maximize attendance, and ensure clients feel supported from booking to shoot.

The role blends empathetic communication with sales drive, guiding clients, handling day‑of logistics, and driving revenue retention in a fast‑paced, creative environment.