Student Success Coach, Indigenous

New Brunswick Community College; Woodstock; On-site; CAD 2,000 - 3,000; Full time

Job summary

New Brunswick Community College seeks a dynamic Student Success Coach, Indigenous. This role focuses on supporting Indigenous learners and bridging gaps in their academic journeys. The Coach will employ Indigenous ways of knowing and doing to foster success and build relationships with community elders, ensuring comprehensive support for equity-deserving populations.

Benefits

Professional development opportunities

Employee and Family Assistance Program (EFAP)

Tuition Reimbursement Programs

Paid sick and vacation leave

Qualifications

• Minimum two years of related work experience preferred.
• Experience advising and counselling Indigenous learners.
• Commitment to equity, inclusion, innovation, teamwork, flexibility, and integrity.

Responsibilities

• Coaching and mentorship for Indigenous learners.
• Supporting the Elder Resource Program.
• Monitoring academic progress and facilitating programming.

Skills

Interpersonal skills

Communication skills

Problem-solving skills

Analytical ability

Flexibility

Education

Diploma or Degree in Social Work, Human Services, or Counselling

Tools

Microsoft Office Suite

Job description

New Brunswick Community College (NBCC) is committed to transforming lives and communities. The College is currently seeking a dynamic and competent individual for the position of Student Success Coach, Indigenous. When you work at NBCC, you are a valued team member and a part of a community of leaders who are driven by learning excellence and social and economic development.

Position Type: Term to August 2026

Location: Woodstock

Salary Range: $2,262.00 to $2,734.00 bi-weekly.

Qualifications

Education & Experience:

• Diploma or Degree in a relevant discipline such as Social Work, Human Services, or Counselling with related years of experience. An equivalent combination of training and experience may be considered.
• Demonstrated experience delivering projects or programming with Indigenous or other Equity- deserving populations.
• Demonstrated experience advising and counselling Indigenous learners and making effective referrals including during times of crisis and/or distress.
• Demonstrated experience that indicates personal commitment to equity, inclusion, innovation, teamwork, flexibility, and integrity.
• Preference will be given to candidates who have a minimum of two years of related work experience.

Technical:

• Sound presentation and public speaking skills utilizing new technology, and creativity.
• Working knowledge of Microsoft Office Suite.

Professional Skills:

• Highly flexible with excellent interpersonal and communication skills and the ability to navigate and build relationships.
• Ability to maintain a high degree of professionalism and confidentiality.
• Demonstrated problem-solving skills, analytical ability, and innovative thinking.
• Demonstrated ability to work effectively independently and within a team.
• A desire for continuous learning and growth.
• Excellent oral and written communication skills in English.

Assets:

• Knowledge of Indigenous cultures, communities, ceremonies, customs and languages.
• Experience providing culturally responsive support.
• Demonstrated experience with assessment of barriers, learner advising, coaching or motivational interviewing.
• Previous work experience in a post-secondary environment.

Candidates must possess a valid Driver's License as travel will be required.

Candidates must clearly demonstrate how they meet these qualifications on their resumes.

Other combinations of education and experience may be considered as equivalent. Subject to competition response, the minimum qualifications may be raised.

Responsibilities

As part of the Department of Student Services and reporting to the Head of International and Equity Services, the Student Success Coach supports the achievement of College objectives in meeting or exceeding learner success and retention. The Student Success Coach is responsible for helping Indigenous and other equity-deserving learners, make purposeful choices and maintain momentum as they progress through their academic pathways. They will use a proactive approach and seek to apply Indigenous ways of knowing and doing as a coach to effectively address intersecting needs and support learner success.

In this role you will:

• Provide coaching and mentorship to Indigenous learners at NBCC, bridging learners to the supports and services they require to be successful and continue with their studies.
• Provide support for our Elder Resource Program, building relationships with Elders and Knowledge Keepers in our communities and supporting Elder and Knowledge Keeper visits on campuses.
• Monitor learners' academic progress and support the success of learners through open communications and collaboration with faculty and staff.
• Maintain up to date learner files and program data for the purpose of effective case management and monthly reporting.
• Facilitate programming to empower and engage Indigenous learners with the goal of reducing barriers to success and increase belonging.
• Establish and coordinate an online and/or campus-based community for support and resource sharing.
• Maintain awareness of programs, referrals and assess areas for improvement to support Indigenous learners' satisfaction and persistence levels.
• Promote NBCC's programs and establish a social media presence for student connections.
• Deliver presentations to prospective and current learners on supports and services.
• Establish networks - facilitating connection to and coordination of various campus, community and provincial resources.
• Support the work of our Student Services in promoting diversity, equity, and inclusion at NBCC.

• A culture that is focused on nurturing a sense of belonging for all employees.
• A salary range of $2,262.00 to $2,734.00 bi-weekly.
• Become a member of the New Brunswick Public Service Pension Plan.
• Opportunities for professional development and training.
• NBCC supports the wellbeing of its employees. We provide free access to an Employee and Family Assistance Program (EFAP).
• Paid sick and vacation leave.
• Volunteer leave.
• Tuition Reimbursement Programs (Employee: Tuition Reimbursement Program AND Family: Tuition Reduction Benefit - Spouse and Children).

This position is a unionized position where the terms and conditions of employment are in accordance with the NBUPPE - Administrative and Program Support Services, Education Consultation and Development and Information Technology Collective Agreement.

All applicants must be eligible to work in Canada at the time of application. This competition may be used to fill future vacancies at the same level.

The New Brunswick Community College (NBCC) is committed to being flexible in its operations and to the wellbeing of its employees. This includes considering reasonable requests for alternative work arrangements, when feasible, to meet the changing needs of the College and its students. In order to ensure our student needs are met, flexible work arrangements cannot extend beyond the New Brunswick border. NBCC employees must be living in a location that is a reasonable distance from one of our seven work locations around the Province.

We promote an equal opportunity work environment.

All interested candidates are invited to submit a detailed application, with a resume, online by July 4, 2025. All applications will be acknowledged upon receipt.