Student Success Advisor (Appendix D / Temp. Assignment : August 2025 - June 2026)

Mohawk; Hamilton; Hybrid; CAD 50,000 - 70,000; Full time

Job summary

A leading educational institution in Hamilton, Ontario is seeking a Student Success Advisor to provide academic and personal advising, support student retention initiatives, and engage in various outreach strategies. Ideal candidates should hold a Bachelor of Education or equivalent and possess significant advising experience. The role includes duties across multiple advising formats, making it essential to have strong communication skills and a commitment to diversity and inclusion.

Benefits

Professional development opportunities

Pension plan with matched contributions

Discounted athletic facility access

Qualifications

• Minimum educational requirement: Bachelor of Education or relevant diploma.
• Preference for candidates with a Master’s Degree in Education or related fields.
• 3+ years of advising experience in a post-secondary setting.

Responsibilities

• Advising students through various formats.
• Implementing outreach strategies for at-risk students.
• Tracking and reporting data on student retention.

Skills

Advising students

Using college information systems

Effective communication

Education

Bachelor of Education or post-secondary diploma/degree

Master’s Degree in Education or related fields

Tools

Microsoft Office

Job description

Student Success Advisor (Appendix D / Temp. Assignment: August 2025 - June 2026)

Status:

Appendix D / Temporary Assignment (August 2025 – June 2026)

Hours:

Monday – Friday, 35 hours/week

Home Campus:

Fennell (hybrid work arrangements available)

Rate of Pay:

Payband I (Start Rate: $ per hour, plus 8% in lieu of vacation and benefits)

Posting Date:

July 25th, 2025

Closing Date:

July 31st, 2025 at 7:00 pm EST

We believe the rich diversity among our students and the communities we serve should be reflected within our workforce. As educators, we believe it is important to act and show leadership in advancing the principles of reconciliation, equity, diversity, and inclusion in our community.

Reporting to the Manager, Student Success Advising & Retention, the Student Success Advisor (SSA) is a dynamic, energetic, and enthusiastic individual who enhances Mohawk College’s Vision, Mission, Values, and Strategic Priorities by:

1. Offering academic and personal advising to students grounded in developmental, proactive, and lifecycle approaches;
2. Participating actively in college retention and student success initiatives;
3. Completing administrative, data-tracking, and reporting duties in support of student success.

As a vital link between Student Services and the Academic Schools, the SSA also provides support to the Associate Dean(s) (or Manager) in the program areas they are assigned to provide advising services. The SSA actively participates as a team member in meetings and daily operations of both Student Services and their assigned Academic Schools/Programs.

As the first point of contact for students in their respective Academic Programs or target populations, the SSA must be able to respond to, investigate, and resolve inquiries from students, staff, faculty, and other departments.

What you’ll be doing :

The duties of this position include, but are not limited to :

• Advising students via individual, group, online, social media, and presentation formats.
• Supporting students and colleagues; knowing and using referral sources and exhibiting referral skills.
• Implementing outreach strategies for students deemed ‘at-risk’ in cooperation with staff and faculty.
• Conducting student success activities to promote retention, such as following up with students who do not attend class or are at-risk of leaving early.
• Listening to students’ concerns, assessing issues, and making appropriate referrals (counselling, accessible learning services, faculty, peer tutors, etc.).
• Using college information systems to investigate problems and advocate for students.
• Supporting transition and orientation activities to ensure smooth college transition.
• Answering inquiries about college programs and services related to student success.
• Preparing and delivering presentations on college services and programs.
• Tracking and reporting data on student retention and success.

Other duties as assigned.

What you’ll bring to the role :

• Minimum educational requirement: Bachelor of Education OR a three-year post-secondary diploma/degree plus a relevant certificate or professional designation.
• Preference for candidates with a Master’s Degree in Education, Student Affairs, or related fields.
• At least 3 years of practical advising experience in a post-secondary setting, with knowledge in supporting students with disabilities.
• Understanding of student development theories, advising practices, academic processes, equity and diversity, confidentiality, and effective communication skills.
• Proficiency with Microsoft Office, virtual platforms, and ability to learn new software.

What we offer :

• Opportunities to gain experience and build relationships at a Hamilton/Niagara Top Employer.
• Access to professional development.
• Option to enroll in a pension plan with contributions matched by Mohawk College.
• Discounted athletic facility access and wellness activities.

We are committed to reconciliation and fostering an inclusive, diverse, equitable, and accessible environment. We welcome applications from diverse groups and are committed to accessible recruitment processes. If accommodations are needed, please contact Human Resources.

For more information about Mohawk College’s commitments, visit our strategic plan webpage.