Student Services Specialist - Portuguese or Korean

ILAC International College; Vancouver; On-site; CAD 42,000; Full time

Job summary

A leading educational institution in Vancouver seeks a Student Services Specialist fluent in Portuguese or Korean. This full-time role involves assisting international students, managing documentation, and providing support across campus services. Ideal candidates should have a strong customer service background, problem-solving skills, and a degree-level education. This on-site position requires excellent communication skills and a passion for helping students succeed.

Qualifications

• Enthusiasm and a get-it-done attitude.
• Passionate about customer service.
• Sincere desire to work with international students.

Responsibilities

• Ensure all documents are collected and stored securely.
• Organize weekly orientations and intake processing.
• Act as the first point of contact for student inquiries.

Skills

Customer service experience

Problem solving skills

Critical thinking skills

Fluency in Portuguese or Korean

Attention to detail

Education

Degree level education

Job description

Student Services Specialist - Portuguese or Korean

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Student Services Specialist - Portuguese or Korean

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ILAC International College provided pay range

This range is provided by ILAC International College. Your actual pay will be based on your skills and experience — talk with your recruiter to learn more.

Base pay range

CA$42,000.00 / yr - CA$42,000.00 / yr

ILAC Education Group

ILAC Education Group is an industry leader with a mission to change lives through education and create opportunities for international students to achieve their dreams.

For over 28 years, ILAC has offered thousands of international students an immersive learning experience with award-winning English language programs, cultural diversity, exceptional customer service and beautiful campuses in Toronto and Vancouver.

ILAC offerings include high school, in-person and online language training, summer camps, pathways to higher education in Canada and the US, study & work programs,language testing centres, and student housing.

Overview of the Role & Team

We are seeking an organized, customer service driven Student Services Specialist. The Student Service Specialist is a critical role at ILAC at the heart of student services. The Student Services Specialist will report directly to the Campus Manager and work across the ILAC matrix closely with the Scheduling Managers, School Operations, Academic and Accommodation Teams providing the highest quality experience to all our students during their studies at ILAC.

The student services team is the face of ILAC and the first impression students have with our schools. The role contributes to and maintains a culture of outstanding customer service and exhibits excellent communication and interpersonal skills; projecting a professional and courteous manner at all times when representing the school.

Responsibilities and Duties

• Ensure all contractual documents are collected on the first day for each student and stored confidentially, securely and accurately.
• Help organize and participate in weekly orientations and intake processing.
• Ability to correctly identify student class needs and changes, in coordination with the Scheduling Managers.
• Act as a first point of contact providing information on day-to-day life for students, including housing requests, facilities, personal safety and student welfare.
• Oversee book and activity purchase, upselling the student experience.
• Support students with Pathway related questions and cascades the information accordingly, ensuring all students are serviced based on their needs.
• Liaise between students and departments to provide support at all levels.
• Assist the Campus Manager to ensure graduating students are identified, tested, and surveyed; ensure certificates and final documents are prepared and participate in conducting graduation ceremony.
• Attend to student complaints and cooperate with respective departments to resolve issues.
• Assist with administrative tasks such as testing, new terms and academic procedures.

Requirements

Has enthusiasm, energy and a get it done attitude

Is passionate about customer service and experience

Has excellent problem solving and critical thinking skills

Has a sincere desire to work with international students

Has demonstrated customer service experience in sales or student counselling capacity

Has the ability to manage multiple priorities while maintaining strict attention to details

Wants to contribute to a positive team environment

Educated to a degree level

Complete fluency in Portuguese or Korean and English

Schedule : 7 : 45am to 4 : 15pm. All candidates must be located in Vancouver and available to work in-person.

Apply Now! We are accepting applications immediately!

All candidates must be eligible to work in Canada.

We thank all candidates who are interested in applying for the position, kindly note, only shortlisted candidates will be contacted.

ILACH

Seniority level

Seniority level

Entry level

Employment type

Employment type

Full-time

Job function

Job function

Education and Training

Industries

Higher Education

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