Student Health & Wellness Clerk - Temporary

Dalhousie University; Halifax; On-site; CAD 49,000 - 64,000; Full time

Job summary

Dalhousie University is seeking a Student Health & Wellness Clerk to support the operation of the Student Health & Wellness Centre. This role involves front desk duties, customer service, and maintaining medical records, providing an opportunity to contribute to healthcare services for students.

Qualifications

• 3-5 years' experience in a medical office setting.
• Strong communication skills and teamwork ability.
• Proficient in medical terminology and electronic records.

Responsibilities

• Provide front desk reception duties including appointment booking.
• Respond to inquiries from diverse patients.
• Process payments for uninsured services.

Skills

Customer Service

Communication

Attention to Detail

Organizational Skills

Education

Medical Office Administration program

Tools

Electronic Health Record (EHR)

Job description

Position Details

Position Information

Position Title Student Health & Wellness Clerk - Temporary

Department/Unit Student Health

Location Halifax, Nova Scotia, Canada

Posting Number S114-25

Employee Group NSGEU Local 77

Position Type Temporary

Duration of Contract (if applicable) 6 months - To end January 28, 2026

Employment Type Full Time

Full-time Equivalency (FTE) 1.0 FTE

Salary $27.37 - $34.66 per hour ($49,821 - $63,074 per annum, 35 hours per week)

Classification

Provisional Statement

About Dalhousie University

Dalhousie University is Atlantic Canada’s leading research-intensive university and a driver of the region’s intellectual, social and economic development. Located in the heart of Halifax, Nova Scotia, with an Agricultural Campus in Truro/Bible Hill, Dalhousie is a truly national and international university, with more than half of our almost 21,000 students coming from outside of the province. Our 6,000 faculty and staff foster a vibrant, purpose-driven community, that celebrated 200 years of academic excellence in 2018.

Job Summary

The Student Health & Wellness Centre provides Dalhousie and King’s students and currently registered community patients with primary health care and counselling services (students only). Reporting to the Director of Operations and as part of the administrative team, the Student Health & Wellness Clerk will provide necessary day-to-day logistical, medical office, and clerical support in keeping the Student Health & Wellness Centre’s operations running smoothly.

Key Responsibilities

• Provide front desk reception duties at the front counter of the Student Health & Wellness Centre including appointment booking and patient registration in an electronic health record ( EHR ) software (using in person, phone and online systems to book appointments, prepare and update client charts with current demographic and insurance information, greet and check patients in for their appointments).
• Demonstrate responsive, compassionate and helpful customer service in responding to in-person, electronic and telephone inquiries from a diversity of patients.
• Using the EHR , distribute letters, incoming mail and faxed correspondence, lab results, requisitions as directed, ensuring a high degree of accuracy and timely completion related to confidential health information.
• Process payments for uninsured services using credit card/debit terminal.
  
  

Note

This position currently has a 35-hour weekly schedule from Monday to Friday. The clinic’s hours of operation are M-Th 8 am – 7 pm, F 8 am – 6 pm and Saturdays from 10 am – 4pm from September to April; and M-F 8 am – 5 pm from May – August. The hours for this position are Monday – Friday 9:30 am – 5:00 pm. Scheduling is subject to change with appropriate notice based on operational requirements and in accordance with the collective agreement.

Due to operational requirements, the successful applicant is required to work in-person on campus.

Required Qualifications

• Medical Office Administration program completion with approximately three to five years’ medical office experience (or an equivalent combination of training and experience).
• Demonstrated experience in providing exceptional customer service, drawing on strong communication (verbal and written) skills, ability to work well in a team environment in providing inclusive support to a diversity of patients.
• Excellent working knowledge of medical terminology, experience with an electronic medical record.
• Demonstrated ability to work efficiently in a busy, fast-paced environment with a wide variety of clients and to handle confidential information in accordance with PHIA , PIPEDA , and FOIPOP .
• Attention to detail along with good organizational, time management and prioritization skills.
• Solid computer skills (word processing, email, payment systems, spreadsheets, and internet) with the demonstrated ability to learn new programs.
  
  

Assets

Job Competencies

The successful candidate is expected to demonstrate proficiency in Dalhousie’s core competencies (https://www.dal.ca/dept/leaders.html), in particular:

• Self-Awareness & Professionalism
• Respect & Inclusion
• Adaptability
• Knowledge & Thinking Skills
• Communication
  
  

Additional Information

Application Consideration

Applications from university employees and external candidates are given concurrent consideration. Among short listed candidates, university employees will be given special consideration.

We thank all applicants for their interest, however, only candidates selected for an interview will be contacted.

Diversity Statement

Dalhousie University commits to achieving inclusive excellence through continually championing equity, diversity, inclusion, and accessibility. The university encourages applications from Indigenous persons (especially Mi’kmaq), persons of Black/African descent (especially African Nova Scotians), and members of other racialized groups, persons with disabilities, women, persons identifying as members of 2SLGBTQIA+ communities, and all candidates who would contribute to the diversity of our community. For more information, please visit www.dal.ca/hiringfordiversity .

Posting Detail Information

Number of Vacancies 1

Open Date 06/26/2025

Close Date 07/11/2025

Open Until Filled No

Special Instructions to Applicant

Quick Link for Direct Access to Posting https://dal.peopleadmin.ca/postings/19072