Student Conduct Specialist - New Brunswick

Yorkville University; Fredericton; Hybrid; CAD 60,000 - 70,000; Full time

Job summary

Yorkville University in Fredericton, NB, is seeking a Student Conduct Specialist to support fair and respectful resolution of non-academic student conduct matters. You will lead investigations, assess risk, gather evidence, and communicate policies with empathy and neutrality, balancing student support with procedural fairness.

This hybrid role starts on campus three days a week, with remote work two days, and shifts to four on campus and one remote in early 2027.

Qualifications

• Bachelor's degree in a field such as social sciences, education, conflict resolution, human rights, law or psychology.
• Experience in student conduct, investigations, complaint management or case management.
• Ability to interpret policies with fairness, consistency and sound judgment.
• Excellent written and verbal communication skills.
• Ability to collaborate across campus while maintaining confidentiality.

Responsibilities

• Lead investigations of non-academic student conduct cases, from intake to resolution.
• Assess risk, gather and evaluate evidence, interview involved parties, prepare objective summaries.
• Communicate university policies clearly, with empathy and neutrality.
• Support informal resolution when appropriate and guide conversations to fair outcomes.
• Collaborate with colleagues across Student Services, academics and campus partners.

Skills

Empathy

Communication

Collaboration

Judgment

Organization

Education

Bachelor's degree in a relevant field

Job description

Who we need

Reporting to the Manager, Office of Student Rights and Responsibilities, we are hiring a Student Conduct Specialist to join our team. As our new Student Conduct Specialist, you will play a key role in fostering a safe, respectful, and inclusive learning environment by supporting the fair resolution of non-academic student conduct matters. You will guide students through complex and often sensitive situations, applying university policies with fairness, objectivity, and compassion while balancing student support with procedural integrity. Working collaboratively across the University, you will contribute to a culture where community standards, student rights, and accountability are upheld with consistency and care.

This is a full-time hybrid role based at our New Brunswick campus, requiring three days per week on campus and two days working remotely. Beginning in early 2027, the position will transition to four days per week on campus and one day remote.

What's in it for you

Purpose and impact. Your work will help create an environment where students feel safe, respected, and supported while ensuring concerns are addressed with fairness, consistency, and care. Every case you manage contributes to upholding community standards and fostering a culture of accountability, inclusion, and student success.

Develop specialized expertise. This is an opportunity to deepen your experience in investigations, risk assessment, conflict resolution, and policy interpretation within a post-secondary environment. You will build highly transferable skills while working across a range of student conduct matters and collaborating with colleagues who bring expertise in student affairs, equity, accessibility, and student well-being.

Help shape a growing function. You will join the Office of Student Rights and Responsibilities at an exciting stage of growth. As the team continues to evolve, you will have the opportunity to contribute ideas, strengthen processes, support educational initiatives, and help shape how the University approaches student conduct with fairness, consistency, and a student-centred perspective.

As our new Student Conduct Specialist, you will:

• Lead investigations. You will manage non-academic student conduct cases from intake through resolution, conducting fact-finding, assessing risk, gathering and evaluating evidence, interviewing involved parties, and preparing objective case summaries and recommendations. You will apply university policies and principles of procedural fairness to support informed and consistent decision-making.
• Support students with clarity and care. You will serve as a trusted point of contact for students navigating challenging situations, providing clear information about university policies, processes, rights, and responsibilities. You will approach sensitive conversations with empathy, professionalism, and neutrality, connecting students with appropriate campus and community resources when additional support is needed.
• Facilitate early resolution. When appropriate, you will support informal resolution processes that help students address concerns collaboratively and constructively. You will guide conversations, explain options, and help participants reach fair and respectful outcomes while ensuring university policies and procedures are followed.
• Collaborate across the University. You will work closely with colleagues across Student Services, academic departments, and other campus partners to support case management, share information appropriately, and contribute to a coordinated approach to student well-being, community standards, and risk management.
• Strengthen our programs and processes. You will maintain accurate case documentation, prepare reports and correspondence, and contribute to educational initiatives that promote student rights, responsibilities, and community expectations. You will also identify opportunities to improve processes, resources, and the overall student conduct experience as the Office of Student Rights and Responsibilities continues to evolve.

You have:

• The education and experience. You have a Bachelor's degree in a relevant field, such as social sciences, education, conflict resolution, human rights, law, or psychology, as well as experience in student conduct, investigations, complaint management, case management, or a related function. Ideally, you have worked in a post-secondary environment and understand the unique considerations of supporting students while applying institutional policies and procedures.
• The judgment. You can interpret and apply complex policies, procedures, and regulatory frameworks with fairness, consistency, and sound judgment. You are comfortable assessing risk, gathering and evaluating information on the balance of probabilities, and making objective recommendations while maintaining confidentiality and procedural fairness.
• The communication skills. You are an empathetic and skilled communicator who can build trust while navigating sensitive and emotionally charged situations. You approach difficult conversations with professionalism and neutrality, and you have the written communication skills to prepare clear, objective reports and case documentation.
• The collaboration. You build positive relationships with students, faculty, and colleagues across the University. You value different perspectives, work effectively across teams, and know how to balance collaboration with discretion when managing confidential matters.
• The organization. You are highly organized and detail-oriented, with the ability to manage multiple case files, prioritize competing demands, and maintain accurate documentation while meeting deadlines in a fast-paced environment.

Compensation philosophy

At Yorkville University and Toronto Film School, we believe compensation should be fair, straightforward, and supportive of your growth. Our salary ranges reflect progression from learning in the role to excelling, with each offer based on skills, experience, and role complexity.

This position offers a minimum annual salary of $60,000, a midpoint of $65,000, and a maximum of $70,000. Established hires typically start near the midpoint, while the upper range is reserved for those with deep expertise and sustained contributions. Offers below the midpoint recognize strong potential with room to grow.

We strive for equitable, consistent pay, though rates may vary within the same role based on performance, specialized knowledge, and impact.

We welcome conversations about compensation throughout the hiring process.

We welcome and appreciate candidates with a range of backgrounds and experiences. If you have 70% of the qualifications we seek, express your interest.

What you can expect from our hiring process:

• A virtual interview with a Talent Advisor to discuss your interest in the role and your experience. The conversation will be recorded using BrightHire, an AI-powered video interview tool. More details will be shared when you are invited to interview.
• A virtual interview with the Manager, Office of Student Rights and Responsibilities and the Director, Student Services. This is an opportunity to discuss your experience with investigations, policy interpretation, risk assessment, and navigating complex or sensitive situations while supporting students with fairness and empathy.
• A final virtual interview with the Senior Vice President, Student Experience. This conversation is an opportunity to learn more about Yorkville University, ask questions about the role and team, and discuss how your experience and approach align with our values and the future of the Office of Student Rights and Responsibilities.

Diversity, equity and inclusion are a critical component of life at Yorkville University and Toronto Film School and we are committed to making these values an integral part of our culture. We encourage applications from all qualified applicants, including women, persons with disabilities, Black, Indigenous and People of Colour (BIPOC), people from the Lesbian, Gay, Bisexual, Transgender, Transsexual, Queer, Questioning, Two-Spirit, Intersex, Asexual + (LGBTQ2SIA+) community and other equity-seeking groups.

Yorkville University is committed to providing accessible employment practices that are in compliance with the Accessibility for Ontarians with Disabilities Act ('AODA'). If you require accommodation for disability, please notify Human Resources at 1-877-429-4029.