Student Case Manager

Friends of Ruby; Toronto; On-site; CAD 30,000 - 40,000; Full time

Job summary

Friends of Ruby seeks a Student Case Manager dedicated to supporting 2SLGBTQIA+ youth through case management and housing support. In this role, you'll build community partnerships and enhance participant well-being through various supportive services. Ideal candidates are enrolled in relevant post-secondary programs and possess strong communication skills.

Qualifications

• Currently enrolled in a post-secondary program.
• Strong verbal and written communication skills.
• Comfortable handling confidential information.

Responsibilities

• Comprehensive case management and support for participants.
• Assist with housing navigation and securing stable housing.
• Facilitate life skills workshops and maintain trust-based relationships.

Skills

Interpersonal skills

Communication skills

Education

Degree or diploma in Social Work, Social Service Work, Community Services, or a related field

Tools

Microsoft Office

Client databases

Job description

Positions Available: 1Placement Term: Fall 2025/Winter 2026Placement Hours: Based on academic requirements

Closing Date: July 25, 2025, at 5:00 PM EST

Friends of Ruby is dedicated to supporting the well-being of 2SLGBTQIA+ youth aged 16-29 through mental health services, social programs, and housing. We operate a Youth Drop-In Centre, offering barrier-free counselling, hot meals, and community programming, and a Transitional Home, providing emergency and long-term housing with life-skills support.

Our approach is comprehensive, involving mind, body, and community. We believe that every individual is unique, valuable, and deserving of care, and we are committed to treating everyone with dignity, respect, and inclusion. Rooted in intersectional, anti-oppressive, and decolonized approaches, our work is grounded in integrity as we build strong, collaborative relationships and strive to grow and improve together.

About the Role

As a Student Case Manager, you will be responsible for:

• Comprehensive Case Management: Support participants through case management by conducting
  assessments, creating client-centered care plans, managing crises, monitoring progress, and facilitating discharge planning with a strengths-based approach.
  

• Housing Navigation & Support: Assist participants in securing stable housing by guiding them through applications, attending viewings and lease signings, collecting required documents, and ensuring a smooth move-in process.
  

• Community Engagement & Advocacy: Build community partnerships and advocates for participants by connecting them with external services, attending case conferences, and supporting access to relevant community, legal, and 2SLGBTQIA+ resources.
  

• Program Facilitation & Participant Support: Enhance participant well-being by facilitating life skills workshops, supporting daily routines and structured programming, and maintaining respectful, trust-based relationships with both residents and team members.
  

• Administrative Support: Maintain accurate documentation, prepare reports, distribute resources according to policy, and contribute to the smooth operation of the program through administrative tasks.
  

What You Bring

• Currently enrolled in a post-secondary university or college program. Working toward a degree or diploma in Social Work, Social Service Work, Community Services, or a related field.
  

• Strong interpersonal and communication skills, both verbal and written.
  

• Preferred experience in:
  

• • Case management, mental health, crisis support, and supportive housing.
    

• • Non-profit, 2SLGBTQIA+, and social justice-focused sectors.
    

• Familiarity with:
  

• • Toronto’s housing programs, housing rights, and related legal frameworks.
    

• • Mental health supports and case management best practices.
    

• Interest in working with 2SLGBTQIA+ youth and a strong commitment to equity, diversity, inclusion, and anti-oppression, anti-racism, and trauma-informed care approaches.
  

• Comfortable with Microsoft Office; familiarity with client databases (e.g., TREAT) is an asset.
  

• Ability to handle confidential information with sensitivity and professionalism.
  

• Ability to work independently and as part of a team.
  

Important Note

If you have accessed Friends of Ruby services in the past year, we kindly ask that you refrain from applying for this position. This policy helps to ensure objectivity and avoids potential conflicts of interest. We prioritize equal opportunity for all applicants and aim to maintain the integrity of our organization. We appreciate your understanding and commitment to a fair hiring process.

How to Apply

To ensure a fair and efficient hiring process, we kindly ask that all applications be submitted directly through the job posting link. We are unable to accept phone inquiriesregarding this position. Due to the high volume of applications we receive, we are only able to contact candidates who have been selected for an interview.

Friends of Ruby is committed to an inclusive and accessible hiring process. If you require accommodation at any stage, please inform our People and Culture team.

Preference will be given to members of the 2SLGBTQIA+ community as part of our commitment to equity and representation.

Apply by July 25, 2025, at 5:00 PM EST, and help us create brighter futures for 2SLGBTQIA+ youth.

We cannot wait to hear from you!