Student, Business

EPIC Information Solutions Inc.; Montreal; Hybrid; CAD 40,000 - 60,000; Full time

Job summary

An established industry player is seeking a motivated individual for a summer internship in digital customer experience. This role offers a unique opportunity to contribute to innovative content strategies and enhance the digital landscape. You'll collaborate with cross-functional teams, conduct research, and develop strategies to improve customer engagement. Join a dynamic environment that fosters professional growth and development within the media industry. If you're passionate about digital media and eager to make a meaningful impact, this opportunity is perfect for you.

Benefits

Medical Benefits

Dental Benefits

Vision Benefits

Mental Health Benefits

Employee Discounts

Qualifications

• Currently pursuing a Bachelor's degree in a related field.
• Demonstrated proficiency in Microsoft Office Suite.

Responsibilities

• Collaborate with teams to optimize the digital customer journey.
• Conduct research on best practices in digital customer experience.

Skills

Microsoft Office Suite

Written Communication

Verbal Communication

Analytical Skills

Problem-Solving

Organizational Skills

Education

Bachelor's degree in Business

Bachelor's degree in Communications

Job description

Req Id:423718

At Bell, our purpose is to advance how Canadians connect with each other and the world. We achieve this by providing consumers and businesses with the best network technologies in the world, innovative digital solutions and seamless customer experiences. It’s all developed and delivered by the members of #TeamBell and we’re always on the lookout for people with great skills and experiences.

We value diversity and provide a supportive, inclusive community where all team members can succeed. And through our commitment to environmental, social and governance initiatives, you will feel good about the greater impact you will have – making every day better for people as they connect, work, learn and play.

Join us. You belong at Bell.

Be at the forefront of one of the most exciting and ever-changing industries. On the Bell Media team you will be a part of creating and delivering the best Canadian and international content across digital media, television, radio and out-of-home advertising platforms. You’ll join a team of passionate and driven innovators, who are breaking barriers and expanding the reach of Canada’s most-loved entertainment.

At Bell Media, you’ll redefine digital connections and pioneer next-generation services, propelling us to reach new heights, unlock untapped potential and expand horizons for our customers.

This summer internship program presents a unique opportunity for a highly motivated and technically proficient individual to contribute significantly to Bell Media's digital customer experience strategy. The selected candidate will be instrumental in innovating content delivery and enhancing the overall digital landscape for Bell Media's diverse customer base. This role offers invaluable hands-on experience in a dynamic and collaborative environment, fostering professional growth and development within the media industry.

Key Responsibilities

• Collaborate with cross-functional teams to analyze and optimize the digital customer journey across various platforms.
• Conduct thorough research and analysis of industry best practices and emerging trends in digital customer experience.
• Develop and present innovative content strategies aimed at enhancing customer engagement and satisfaction.
• Assist in the implementation and testing of new digital technologies and tools to improve customer experience.
• Contribute to the creation and maintenance of comprehensive documentation for digital customer experience initiatives.
• Participate in brainstorming sessions and contribute creative ideas for improving the overall digital experience.
• Gather and analyze data to identify areas for improvement in the digital customer journey.
• Support the development and execution of A/B testing plans to optimize content and functionality.
• Create compelling presentations and reports to communicate findings and recommendations to stakeholders.

Critical Qualifications

• Currently pursuing a Bachelor's degree in Business, Communications, or a related field.
• Demonstrated proficiency in Microsoft Office Suite (Word, Excel, PowerPoint).
• Exceptional written and verbal communication skills, with the ability to articulate complex technical information clearly and concisely.
• Proven ability to work independently and proactively identify and resolve challenges.
• Strong analytical and problem-solving skills, with the ability to identify and analyze trends in data.
• Exceptional organizational skills and meticulous attention to detail are paramount.
• Ability to work effectively within a fast-paced and dynamic team environment.
• A passion for the media industry and a desire to contribute to its evolution.

#EmployeeReferralProgram

Adequate knowledge of French is required for positions in Quebec.

Additional Information:

Position Type: Management
Job Status:Summer Student
Job Location: Canada : Quebec : Montreal
Work Arrangement: Hybrid
Application Deadline: 05/12/2025

For work arrangements that are ‘Hybrid’, successful candidates must be based in Canada and report to a set Bell office for a minimum of 3 days a week. Recognizing the importance of work-life balance, Bell offers flexibility in work hours based on the business needs.

Please apply directly online to be considered for this role. Applications through email will not be accepted.

We know that caring for our team members is at the heart of a healthy, positive and thriving workplace. As part of our team, you’ll enjoy a comprehensive compensation package that includes a competitive salary and a wide range of benefits to support the well-being of you and your family. As soon as you join us, you'll be eligible for medical, dental, vision and mental health benefits that you can tailor to your specific needs. Plus, as a Bell team member, you'll enjoy a 35% discount on our services and access exclusive offers from our partners.

At Bell, we are proud of our focus on fostering an inclusive and accessible workplace where all team members feel valued, respected, supported, and that they belong.

We also want to make sure that everyone has an equal opportunity to join our team. We encourage individuals who may require accommodations during the hiring process to let us know. For a confidential inquiry, email your recruiter or [e-mail] to make arrangements. If you have questions or feedback regarding accessibility at Bell, we invite you to complete theAccessibility feedback formor visit ourAccessibility page for other ways to contact us.

Artificial intelligence may be used to assess parts of your application. Please review our privacy policy (see Phenom for details) to learn more about how we collect, use, and disclose your personal information.

Created:Canada,QC,Montreal

Bell,one of Canada's Top 100 Employers.