Student Admissions Representative

Tyndale University; Toronto; On-site; CAD 80,000 - 100,000; Part time

Job summary

An established industry player is seeking a Student Admissions Representative to enhance student recruitment efforts. This role involves providing exceptional customer service, managing inquiries, and supporting the Admissions Office in various tasks. You'll represent the university positively, engage with prospective students, and assist in organizing admissions events. If you are a current student with a passion for sharing your university experience and helping others, this is a fantastic opportunity to contribute to a vibrant academic community while developing your skills in a supportive environment.

Qualifications

• Post-secondary education completed or in process is required.
• Customer service experience is an asset.

Responsibilities

• Assist in recruiting new students and providing exceptional customer service.
• Support Admissions Counsellors and conduct campus tours.

Skills

Customer Service

Communication Skills

Interpersonal Skills

Organization Skills

Data Entry Skills

Education

Post-secondary education

Current Tyndale student

Tools

CRM Software

Job description

Tyndale is a Christian university that prepares leaders for work in the private, public and not-for-profit sectors, ministry and the global mission of the church. Tyndale offers fully accredited programs in a wide range of disciplines at both the undergraduate and graduate levels. Currently, there are over 1,600 students representing over 40 denominations and 60 ethnic backgrounds and over 13,000 alumni. Founded in 1894, Tyndale is located in Toronto, Ontario, Canada.

POSITION PURPOSE

The position of Student Admissions Representative (SAR) exists in order to improve the effectiveness of recruiting new students by providing exceptional customer service and completing administrative duties that support the efforts of the Tyndale University Admissions Office.

PRIMARY RESPONSIBILITIES

Assist the Admissions Office in recruitment of new students by:

1. Positively representing Tyndale in a professional manner at all times.
2. Calling prospective Tyndale students to answer their questions and encourage them to apply.
3. Responding to emails sent and inquiries submitted by prospective students.
4. Entering student information into the Admissions Office’s database and CRM.
5. Preparing all mail to be sent out including acceptance packages and inquiry letters.

Support the work of Admissions Counsellors by:

1. Checking in with assigned Admissions Counsellor at the beginning of each shift to see if there are tasks to be completed.
2. Communicating with students within a geographic region with direction from the Admissions Counsellor.
3. Partaking in special projects the Admissions Counsellor requests.

Provide support to the Admissions visit program by:

1. Assisting the Admissions Coordinator with planning, preparation, and staffing of Admissions events.
2. Conducting tours of Tyndale’s campus.

POSITION QUALIFICATIONS

Education

1. Post-secondary education; completed or in process.
2. Must be a current Tyndale student.

Experience

1. Customer service experience an asset.

Skills and Abilities

1. Demonstrated commitment to providing outstanding customer service.
2. Excellent communication skills, able to relate to prospective students and encourage their attendance at Tyndale.
3. Strong interpersonal skills.
4. Organization and data-entry skills.
5. Must have the ability to learn and use a student contact database and CRM.

Personal Characteristics

1. Be a self-motivated, “team player”.
2. Enthusiasm to share about own Tyndale experience to prospective students.
3. Must have a proven record of tact, diplomacy, and relational skills.
4. A keen desire to serve family, church, work and community.
5. A firm commitment to Tyndale’s mission, values, Statement of Faith and Community Standards.

Physical and Mental Demands

1. Required to lift boxes of admissions material.
2. Weekly evening shifts.
3. Weekend hours may be required for some events.

Hourly Rate: $17.20

How to Apply

External candidates can apply for the position at the External Career Centre. While we thank all those interested, only those selected for an interview will be contacted.
Internal candidates can apply on ADP Workforce Now through the Career Centre. The Career Centre can be accessed through the path Myself > Talent > Career Centre.