Student Accessibility Case Manager, part-time

Brock University; St. Catharines; On-site; CAD 68,000 - 108,000; Part time

Benefits offered by this job

Vacation: Up to 3 weeks per year

Flexible work arrangements on campus

Job summary

Brock University invites applications for a part-time fixed-term role as a Student Accessibility Case Manager within Student Accessibility Services. This position supports equitable, inclusive education by working directly with students who experience disabilities and other barriers to participation in academic life.

The role develops individualized accommodation plans, coordinates supports such as accessible materials, testing, interpreters, and assistive technology; collaborates with faculty,

Qualifications

• Master’s degree in a related field or 5+ years in post-secondary settings.
• Minimum 2 years progressive experience with mental-health disabilities in a post-secondary environment.
• Knowledge of OHRC, AODA, and MCURES mandates for Student Accessibility Services.
• Excellent communication and ability to collaborate with campus partners.

Responsibilities

• Assess students’ needs and develop individualized academic accommodations.
• Coordinate accommodations such as accessible course materials and testing.
• Advise students on accommodation processes and campus resources.
• Collaborate with instructors, faculty, and staff while protecting privacy.
• Maintain confidential student records per privacy laws.
• Provide education on accessibility and disability inclusion.
• Support transition to university for students and families.

Skills

Disability knowledge

Counselling experience

Case management

Strong communication

Confidentiality

Equity & inclusion

Advocacy

Education

Master’s degree in a related field

Job description

Brock University is located on the traditional territory of the Haudenosaunee and Anishinaabe peoples, many of whom continue to live and work here today. This territory is covered by the Upper Canada Treaties and is within the land protected by the Dish with One Spoon Wampum Agreement. We are one of Canada’s outstanding comprehensive universities, where excellence and innovation thrive!Brock has been proudly recognized as a Hamilton-Niagara Top Employer for eight consecutive years. Brock continues to earn recognition as one of Canada’s Best Employers and one of Canada’s Best Employers for Diversity in 2026. For the second consecutive year, Forbes, in partnership with Statista, also named Brock one of Canada’s Top Employers for Company Culture. At Brock, you will find a welcoming, inclusive community and an exciting range of meaningful career opportunities. Ignite new possibilities for your career. Break through at Brock.

Post End Date: September 29, 2026 at 11:59 PM

This job advertisement is to fill an existing vacancy in the Administrative Professional (Employee Group). This is a part-time fixed term contract, expected to conclude in April 2027.

About the Role

Reporting to the Manager, Student Accessibility Services, the Student Accessibility Case Manager supports the university’s commitment to equitable, inclusive, and accessible education by working directly with students who experience disabilities, chronic health conditions, mental health conditions, neurodivergence, and other barriers to participation in academic life.

The Student Accessibility Case Manager works in a team-based model to assess students’ functional needs, develop and coordinate individualized academic accommodations, and provide ongoing advising and support. The role works collaboratively with students, faculty, staff, and campus partners while maintaining student privacy, promoting self-advocacy, and ensuring that accommodations are implemented effectively and consistently.

• Meet individually with students to understand their disability-related experiences, functional limitations, and academic needs;
• Review relevant documentation and determine appropriate academic accommodations in accordance with university policies and applicable legislation;
• Develop, communicate, and coordinate individualized accommodation plans;
• Advise students on accommodation processes, academic options, campus resources, and strategies for successful participation in university life;
• Support students in developing self-advocacy, self-management, and communication skills;
• Consult with instructors, faculty and staff regarding the implementation of approved accommodations while protecting student confidentiality;
• Collaborate with campus partners, including academic departments, Mental Health and Wellness Services, Student Health Services, Housing, advising, and other student-support units;
• Coordinate accommodations such as accessible course materials, testing accommodations, assistive technology, note-taking support, interpreters, captioning, and other disability-related supports, as applicable;
• Respond to accommodation-related concerns and assist in resolving barriers or implementation issues;
• Maintain accurate, confidential, and timely student records in accordance with privacy legislation and university policies;
• Make referrals and/or recommendations for scholarships, awards, Ministry bursaries, and other disability-related funding supports;
• Participate in case consultations and contribute to complex accommodation assessments and problem-solving;
• Provide education and consultation to faculty, staff, and students on accessibility, disability inclusion, universal design, and accommodation practices;
• Provide support to parents and supporters during transition to university and disability-related needs;
• Contribute to accessibility initiatives, outreach, workshops, and institutional projects;
• Keep current with developments in accessibility legislation, disability services, assistive technology, inclusive education, and relevant professional practices.

Key Skills and Experience

• Completion of a Master’s level Degree in a related industry, such as Applied Disability Studies, Social Work, Occupational Therapy or Applied Psychology or 5+ years of relevant experience in a post-secondary environment;
• A minimum of 2 years of progressive and related experience, working specifically with individuals with mental health disabilities, preferably in a post-secondary environment;
• Knowledge and understanding of the functional impact of a disability, related concerns and the resulting impact on student’s academic and/or class, and/or social participation in a post-secondary educational environment;
• Expertise in a strengths-based approach assisting students to problem-solve learning issues, deliver solution-focused support and recommend accommodations;
• Demonstrated experience delivering disability-related counselling e.g., academic transition, course specific concerns, employment issues; crisis intervention and case management services;
• Ability to assess complex situations, exercise professional judgment, and make well-reasoned recommendations;
• Understanding of Ministry of Colleges, Universities, Research Excellence and Security (MCURES) mandates for providing Student Accessibility Services, as well as Ontario Human Rights Code (OHRC) and Accessibility for Ontarians with Disabilities Act (AODA) legislative requirements;
• Effective communication skills and the ability to advocate for the needs of students with various stakeholders (including faculty, professionals, and agencies);
• The ability to provide input, establish goals and participate in service direction;
• Demonstrated ability to maintain confidentiality and handle sensitive information with professionalism and discretion;
• and Commitment to equity, diversity, inclusion, accessibility, and student success.

Salary and Total Rewards

Job Grade L, Salary Scale ($67,721- 108,353); Target Hiring Range: $67,721- $71,000* prorated to reflect part-time hours

*The final salary is based on experience, internal equity, and budget considerations within the target hiring range.

This is a contract position that includes:

• Vacation: Up to 3 weeks per year, in addition to university holidays.

We are committed to offering flexible work arrangements where possible as outlined in our Flexible Work Arrangement Policy. As a student-centered organization, all employees are required to work on campus as needed.

Company Culture

Brock University is committed to creating a respectful and equitable workplace. We strive to foster a culture of diversity and inclusion in our work and learning environments. We welcome applications from all qualified individuals and actively encourage applications from women, people with disabilities, members of the 2SLGBTQIA+ community, Indigenous Peoples, people who identify as Black, African and/or Caribbean, as racialized and/or as from ethnic and cultural minority groups, and other underrepresented demographic groups at Brock and in the Niagara region. Brock also recognizes intersectionality and the interconnected identities, histories, and experiences of these aforementioned groups. We are committed to inclusive and barrier-free recruitment, and we accommodate the needs of applicants throughout all stages of the recruitment process, as outlined in our Employment Accommodation Policy and consistent with the requirements of the Ontario Human Rights Code.

Please contact [e-mail] if you require a disability related accommodation so we can ensure your participation needs are met.

Brock University does not use AI Technology at any stage of the recruitment process.

We appreciate all applications received. Candidates that are selected for an interview will be contacted.

Learn more about Brock University by visiting www.brocku.ca.

Brock University is a comprehensive institution with rich academic programs and world-class research activity. Located in Ontario’s scenic Niagara region on the traditional territory of the Haudenosaunee and Anishinaabe peoples, Brock is situated in a UNESCO Biosphere Reserve. With nearly 600 full-time faculty members and researchers, Brock's robust academic scope offers more than 70 undergraduate programs and 50 graduate programs in seven dynamic Faculties. The University’s 19,000 students come from across Canada and around the world. Brock’s renowned student experience is enriched by an emphasis on experiential education, as illustrated by community partnerships, volunteerism and one of Ontario's largest and most successful co-op programs.

Learn more at brocku.ca.