Street Level Staff

Theseed; Calgary; On-site; CAD 35,000 - 48,000; Part time

Job summary

An established industry player is seeking compassionate Street Level Staff to join their team. This role is vital in fostering a welcoming atmosphere for community members, donors, and volunteers. You will engage with vulnerable individuals, providing support and resources while ensuring a safe environment. Your skills in crisis intervention and conflict resolution will be essential as you help promote positive lifestyle changes. If you're passionate about making a difference and thrive in a fast-paced environment, this opportunity is perfect for you.

Qualifications

• Experience working with vulnerable groups like those facing homelessness.
• Ability to engage and communicate effectively with diverse individuals.

Responsibilities

• Create a safe and respectful environment for community participants.
• Provide crisis interventions and support community members' dignity.

Skills

Crisis Intervention

Conflict Resolution

Communication Skills

Relationship Building

Team Collaboration

Education

Post-secondary Degree or Diploma

Job description

Job Category: Community Impact and Programs

Do you want to make a meaningful impact within your community? Do you have front-line, social services, or customer service experience? The Mustard Seed is looking for Street Level Staff who will be tasked to provide a safe and welcoming environment for guests, donors, and volunteers.

Street Level Support Worker will have a broad working knowledge of all areas of The Mustard Seed’s Basic Services. This position will assist community participants in accessing resources, participating in programs, as well as maintaining a safe and welcoming environment where staff, participants, and volunteers become a life-giving community that nurtures hope, health, and transformation. Crisis intervention and de-escalation resolution will be expected for the role as well.

Employment Type: Permanent, Part-time (32 hours)
Schedules: Wednesday to Saturday 7:30AM - 3:30PM / Sunday to Wednesday 10:30AM - 6:30PM
Reporting to: Site Lead
City: Calgary
Number of Positions to Fill: 2
RFR #: 1422

MAJOR DUTIES AND RESPONSIBILITIES:

• Welcome community members, visitors, and other stakeholders into our centre; sign in guests in our information database, conduct intakes and program evaluation with guests
• Create a safe, healthy, and respectful environment for all community participants accessing our services and programs
• Perform periodic internal and perimeter safety checks during hours of operation
• Support community members’ dignity by seeking to identify their needs in a respectful manner
• Foster meaningful relationships with community members, volunteers, coworkers, supervisors, and other stakeholders
• Collaborate with guests to encourage positive changes in lifestyle and behavior through supportive relationships and day-to-day interactions
• Maintain specific records such as statistics, reports, incident reports, and other computer files
• Provide crisis interventions, such as responding to drug poisoning that may happen within TMS premise
• Provide non-violent crisis intervention and use de-escalation techniques as required
• Promote programming to the community members and encourage community members to participate in programs
• Manage and organize incoming and outgoing mail for both staff and community member
• Ensure daily tidiness and cleanliness of the work area in addition to participating in daily sanitization of high touch areas
• Maintain a high level of confidentiality and professionalism

Other Responsibilities:

• Respond to conflicts in a healthy, respectful and safe manner
• Model healthy relationships with community participants and volunteers through listening, advising, and providing appropriate referrals
• Assist community participants in accessing The Mustard Seed’s services, including the drop-In programs and activities, registration for pop up events, and/or booking appointments
• Assist with onsite Food Services programs as needed
• Participate in all staff training (e.g., First Aid, ASIST, Non-violent Crisis Intervention, etc.) and attend meetings as required
• Enforce guest suspensions when necessary

MINIMUM QUALIFICATIONS AND SKILLS

• Post secondary Degree or Diploma preferred
• Front line experience working directlywith vulnerable groups, such as those facing homelessness, poverty, mental illness, and addiction, is beneficial
• Demonstrated ability to engage, communicate, and work effectively with a diverse range of people from various cultural and socio-economic backgrounds
• A self-starter and able to work wellin a cross-functional team, with strong collaboration skills.
• Good relationship building and communication skills
• Strong conflict resolution and de-escalation skills

WORKING CONDITIONS

• The position requires a flexible schedule with some shifts occurring in the evening or on weekends
• Fast paced and demanding work environment
• Moderate physical effort is required; Considerable periods of standing, walking, cleaning, sorting, lifting, and typing; mainly indoors and some outdoors
• Moderate mental effort is required to pre-emptively identify and assess conflict, problem solve, maintain healthy boundaries, and provide empathetic support for people facing extreme personal struggles
• May be exposed to or required to respond to overdoses and other verbal or physical incidents
• As The Mustard Seed is a Christian ministry, we require our employees sign an agreement indicating that they will respect and not detract from our Statement of Faith
• Employees are to be aware that many of our clients may experience difficulties or impairment at times, which could result in them uttering threats, discriminatory statements, and other insults at your person. This may in a raised voice, or in seeing unpredictable behaviour up to and including the possibility of them becoming aggressive
  • Training on how to respond is provided, but this is to be considered typical working conditions. Many of our clients are unaware of the impact of these comments

ADDITIONAL REQUIREMENTS

• An Employment Background Check is required for all positions at The Mustard Seed
• As The Mustard Seed is a Christian ministry, we require our employees to agree to respect and not detract from The Mustard Seed’s Employment Values during their employment at The Mustard Seed.
• Must have legal authorization to work in Canada on a full-time basis for anyone other than current employer

NOTE

• Your privacy is important to us. The information we collect is used solely for consideration for employment.
• We thank all candidates for their interest, however, only those candidates selected for an interview will be contacted. The Mustard Seed reserves the right to amend job advertisements. No phone calls please.
• Please visit our careers page to see more job opportunities.