Strategy Consultant - Customer Success

Sama; Toronto; Remote; CAD 52,000 - 79,000; Full time

Job summary

A B2B platform for corporate development is looking for an Associate Consultant in Toronto, Ontario. You'll drive client success by advising on people development strategies and cultivating strong relationships. The ideal candidate has experience in management consulting or customer success and is fluent in English and French. This role offers competitive pay and remote work options.

Benefits

Commission

Equity

Access to professional coaching

Regular training and development

Qualifications

• Minimum of 3 years' experience in relevant roles.
• Ability to develop relationships with multiple stakeholders.
• Experience as a freelancer or working in a start-up.

Responsibilities

• Become the go-to contact and advisor for clients.
• Advise clients on people development strategies.
• Onboard new customers by facilitating demos.

Skills

Management Consulting

HR

Customer Success

Strong business acumen

CRM expertise (HubSpot preferred)

Fluency in English and French

Tools

HubSpot

Job description

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This range is provided by Sama. Your actual pay will be based on your skills and experience — talk with your recruiter to learn more.

Base pay range

CA$52,000.00 / yr - CA$78,500.00 / yr

Sama is a B2B platform that enables employers to provide hyper-tailored development through unlimited professional coaching—right from a user-friendly app (sama.io).

Come join our amazing team working to elevate the corporate environment by allowing employees to be their best productive selves. We're building the future of work!

Ready to be a part of a team of highly motivated individuals who think like owners and are on a mission to consistently deliver amazing experiences? Read on.

Your mission, should you choose to accept it :

Driving success and retention : With a consultative approach, you are instrumental in helping our clients achieve their goals, maximize their ROI with our platform, and ensure every interaction leaves them delighted and empowered. You are able to communicate strategic impact with executives and all levels of the client's organization.

Building relationships : Your knack for building rapport will be put to the test as you become the go-to contact for our valued clients, fostering strong, long-lasting partnerships.

Innovation and growth : You identify upsell opportunities and collaborate closely with our sales team to drive revenue and expand our reach. You will participate in product development to increase client impact.

What you'll be doing :

• Become the go-to point of contact and advisor for your clients
• Advise clients on their people development strategy to meet business objectives
• Onboard new customers by facilitating demos and training around the product
• Actively monitor customer engagement. Regularly review data and analysis with clients to identify strategies to optimize engagement and meet their business goals
• Create and lead quarterly and annual business strategy reviews with each client
• Unlock upsell opportunities to optimize impact for the client
• Collaborate and share customer insights cross-functionally with Marketing, Product and Sales to drive growth

Requirements

What you'll need to succeed :

A minimum of 3 years' experience in Management Consulting, HR, or Customer Success roles

Experience developing relationships with multiple stakeholders within clients

Strong business acumen and fluency in business jargon

Experience as a freelancer or working in a start-up

Experience using CRM (HubSpot preferred), with an understanding of utilizing technology platforms to drive automation and scalability

Spot opportunities for growth and development in accounts

Strong ability to set, meet, and exceed KPIs and performance goals

Great judgment

Verbal and written fluency in English and French

What people would say about you :

You have an entrepreneurial mindset and are autonomous

You're able to work in an environment with limited structure and processes

You're excited to tackle new challenges head-on

You're extremely curious

New opportunities and potential challenges excite you

You have a bias for action—you're a doer

You're open, trustworthy, and committed

You're a team player

Benefits

What you'll get :

40,000-60,000 + commission + equity. (CAD $ 52,000-78,500)

Remote work

Plenty of room for growth as our ambitious team grows too

Access to your professional coach via our app

Regular training and development

Seniority level

Seniority level

Associate

Employment type

Employment type

Contract

Job function

Job function

Customer Service

Industries

IT Services and IT Consulting

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