Strategic Partnership Manager

Altasciences; Laval; On-site; CAD 100,000 - 130,000; Full time

Job summary

Altasciences seeks a Strategic Partnership Manager responsible for overseeing strategic client relationships and ensuring satisfaction with services. This role involves collaborating with multidisciplinary teams, managing project timelines, and enhancing processes to meet customer expectations. Ideal candidates should have a strong background in clinical research and project management, along with exceptional communication skills in both English and French.

Benefits

RRSP with Employer Match

Paid Vacation and Holidays

Paid Sick and Bereavement Leave

Employee Assistance & Telehealth Programs

Training & Development Programs

Employee Referral Bonus Program

Annual Performance Reviews

Qualifications

• Minimum of 15 years of Clinical or Nonclinical research experience required, including at least 10 years in Project Management.
• Fluency in French and English is essential.

Responsibilities

• Oversees key strategic client relationships to ensure customer satisfaction with Altasciences services.
• Facilitates multi-site connectivity to optimize work schedules and resources.
• Acts as a point of escalation for internal and external stakeholders.

Skills

Interpersonal skills

Client-focused approach

Problem-solving

Business acumen

Communication skills

Education

Master's degree or Ph.D. in Sciences

Tools

Smartsheet

Job description

At Altasciences we all move in unison to assist and work in the discovery, development, and manufacturing of new drug therapies to get them faster to people who need them. No matter your role, we all play an important part and you will have a significant impact on the health and well-being of people across the globe. By living our values of Employee Development, Customer Focus, Quality and Excellence, Respect and Integrity, we look to foster a passionate and collaborative work environment and we are looking for talented and enthusiastic people, like you, to join our growing team! Whether you're a recent college graduate or seeking your next career opportunity, it's time to discover your future at Altasciences.

We are better together and together We Are Altasciences.

About The Role

The Strategic Partnership Manager oversees key strategic client relationships to ensure customer satisfaction with Altasciences services. The Strategic Partnership Manager coordinates client needs across Altasciences sites and service lines fostering partnerships tailored to optimize and enhance strategic partnering. They facilitate internal and external information sharing, act as a point of escalation, maintain oversight of customer portfolios and collaborate with Business Development and the Executive Leadership team on Customer strategy. They are responsible for identification and tracking of informative KPI's, identification and implementation of process improvement initiatives to effectively help partners achieve drug development objectives.

What You'll Do Here

• Cross service portfolio oversight and tracking.
• Partners with BD and executive leadership on client strategy by optimizing customer intelligence through relationship management.
• Facilitates muti-site connectivity to optimize work schedules and resources.
• Uses autonomy and strong interpersonal skills to liaise between departmental teams and the Sponsor to ensure Sponsor requirements, scope and milestones are understood and met.
• Acts as centralized point of escalation for internal and external stakeholders with responsibility to ensure the executive leadership team are informed of issues and partnership status.
• Develops and maintains appropriate tools, such as customized timelines and workflows, shared portfolio trackers and dashboards in collaboration with Program and Project Managers.
• Coordinates, prepares for and facilitates joint operational committee - Governance meetings and helps coordinate and participates in executive business review meetings, as appropriate.
• Serves as an advocate for both the Sponsor and Altasciences, proactively engaging in issue resolution and leveraging influence to standardize and align processes across teams and sites that optimize workflows for both parties.
• Is aware of and communicates client expectations and requirements across business divisions, as applicable.
• Supports internal and external engagement in the company-wide commitment to Tell Us OnceTM through reinforcement of and adherence to the Ask Albert policy.
• Leads / Contributes to appropriate team meeting agendas, presentations, and discussions.
• Consolidates monthly metrics and status updates on key Sponsors.
• Collaborates with Quality Assurance to ensure compliance is maintained and audit requests or findings are adequately addressed.
• Assists in providing content for RFPs.
• Participate in client visits, or host clients, as required.
• Aids Business Development in promoting Altasciences' services; creates content, participates, and presents at Bid Defense and Capabilities Presentations.
• Supports identification of Sponsors requiring partnership or program support.
• Support the expansion of additional services needed to support strategic clients through garnered customer intelligence.
• Attends appropriate conferences to meet with current Sponsor or identify potential Sponsors.

What You'll Need to Succeed

• Master's degree or Ph. D. in Sciences. Equivalent fields and / or equivalent experience could be considered.
• Minimum of 15 years of Clinical or Nonclinical research experience required including at least 10 years in Project Management
• Professional attitude and strong interpersonal skills.
• Ability to work well with a multi-disciplinary team of professionals.
• Client-focused approach.
• Solution-focus and ability to creatively solve problems and resolve issues.
• Ability to take initiative and use sound judgement.
• Ability to acquire and apply knowledge quickly.
• Flexible attitude with an ability to effectively prioritize.
• Understanding of early-stage drug development process and applicable regulatory guidelines.
• Knowledge of regulatory guidelines for preclinical and clinical studies as well as GCP and GLP procedures.
• Business acumen.
• Excellent communication skills in French and English (written and oral)
• Proficiency in Smartsheet

Altasciences strives to provide a French working environment for its employees in Quebec. Although as part of its francization program has taken all reasonable steps to avoid imposing the above-mentioned requirement. Fluency in English is an essential requirement for the position of Strategic Partnership Manager including, but not limited to, for the following reasons :

• The requirement to have study protocols, designs and clinical research documents written and documented in English as required by industry regulatory agencies.
• The employee communicates frequently with Altasciences employees across Canada and the United States. As such, English is the main language used to correspond between offices.
• The employee frequently communicates with English-only customers outside the province of Quebec.

What We Offer

The pay range estimated for this position is $100,000-$130,000. Please note that hourly rates / salaries vary within the range based on factors including, but not limited to, prior relevant experience, skills, education, certification, location as well as internal equity and market data.

Altasciences' Benefits Package Includes :

• RRSP with Employer Match
• Paid Vacation and Holidays
• Paid Sick and Bereavement Leave
• Employee Assistance & Telehealth Programs
• Training & Development Programs
• Employee Referral Bonus Program
• Annual Performance Reviews

LI-TN1

MOVING IN UNISON TO DELIVER A BIG IMPACT WITH A PERSONAL TOUCH

Altasciences is an equal opportunity employer committed to diversity and inclusion. Our goal is to attract, develop and retain highly talented employees from diverse backgrounds, allowing us to benefit from a wide variety of experiences and perspectives. All qualified applicants will receive consideration for employment without regard to age, race, color, religion, creed, sex, sexual orientation, gender identity, national origin, disability or any other protected grounds under applicable legislation. Reasonable accommodations for persons with disabilities during the recruitment process are available upon request. Join us at Altasciences!

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