Strategic Finance Associate (Toronto)

Gorgias; Toronto; On-site; CAD 113,000 - 125,000; Full time

Job summary

Gorgias is seeking a Strategic Finance Associate to support Post-Sales functions and drive financial clarity for high-priority initiatives. This role includes overseeing financial planning, reporting on KPIs, and providing strategic finance partnership to senior leaders. Ideal for candidates looking to grow in strategic finance within a fast-paced SaaS environment, supported by a collaborative finance team.

Benefits

5-week vacation

Paid sick leave (15 days)

6 weeks full remote per year

Paid parental leave (16 weeks)

Lunch expenses (CAD $400/month)

Private health insurance

Retirement pension

Up to CAD $900 for workstation setup

Learning material support (CAD $1950/year)

Wellness support (CAD $650/year)

Qualifications

• Strong experience with Google Sheets and Excel.
• Detailed-oriented, resourceful, and proactive.
• Able to multitask and work under pressure.

Responsibilities

• Oversee financial planning and reporting for Post-Sales organization.
• Track and analyze key performance indicators including customer retention.
• Drive ad hoc analyses informing investment decisions.

Skills

Financial Planning

Data Analysis

Excel

Google Sheets

Communication

Detail-oriented

Proactive

Education

2-3 years of experience in FP&A or similar role

Tools

SQL

BI tools

Job description

Gorgias is the conversational AI platform for ecommerce that drives sales and resolves support inquiries. Trusted by over 15000 ecommerce brands Gorgias supports growing independent shops to globally recognizable brands.

Built for Shopify and powered by advanced ecommerce integrations Gorgiass conversational AI understands your brand tools policies and customers to drive personalized 1-to-1 conversations from editing orders and initiating returns to making product recommendations. Gorgias where every customer interaction feels personal support becomes sales and conversations shape success.

About the Role

Gorgias is looking for a Strategic Finance Associate to support our Post-Sales functions (Customer Success and Support) and Helpdesk product. Youll play a key role in financial planning investment analysis and topline metric ownership helping to drive clarity and shape strategic decisions as we scale.

Youll work cross-functionally on high-priority initiatives like forecasting customer retention analysis and business case development gaining hands-on experience and direct exposure to senior leaders. This role is a great entry point for someone eager to grow in strategic finance at a high-growth SaaS company. Youll be supported by a collaborative fast-paced finance team that values mentorship and impact. This role reports to the Head of GTM Strategic Finance.

What Youll Do

Embed with the business and provide strategic finance partnership to multiple senior leaders in the GTM organization

Oversee end-to-end financial planning (current quarter current year multi-year) and reporting for our Post-Sales organization and Helpdesk product

Own and evolve financial models to forecast headcount spend and revenue outcomes

Track and analyze KPIs including gross / net retention customer contraction / expansion and segment movements

Align cross-functionally with Corporate Finance Business Partners RevOps Data and Accounting on key forecasts and planning cycles

Drive ad hoc analyses that inform investment decisions customer strategy and product roadmap planning

Who You Are

2-3 years of experience in FP&A investment banking private equity consulting or a similar analytical role

Strong in Google Sheets / Excel and eager to build your modelling toolkit

Clear communicator with a positive coachable and collaborative mindset

Comfortable working with data to solve business problems and structure decision frameworks

Detail-oriented resourceful and proactive in tackling new challenges

Someone who can multitask work under pressure and meet deadlines

Nice to Have :

Experience working with GTM Post-Sales or Product teams in a financial or analytical capacity

Familiarity with SaaS metrics (ARR retention LTV CAC etc.)

Exposure to SQL or BI tools

Experience using AI Tools Pigment NetSuite and / or Hubspot

5-week vacation

Paid sick leave (15 days)

6 weeks full remote / year

Paid parental leave (16 weeks)

CAD $400 / month for lunch expenses (youll have your own Gorgias credit card)

We provide private health insuranceand retirement pension

Get up to CAD $900 to set up your workstation at home (working from home should feel breezy)

Get up to CAD $2600 of learning material and wellness support per year! This includes CAD 1950 for learning material (such as books courses and individual coaching sessions) directly linked to your job scope as well as a CAD 650 wellness budget. Take advantage of these resources to grow in your role and prioritize your personal development and wellness.

Every quarter we organize an online company-wide summit to discuss where were going and strengthen social bonds. Once per year we organize offsite team retreats and company retreats!

Get up to $2000 of learning material (includes books

• courses training sessions that can be easily identified and linked with your job scope)

Every quarter we organize a company-wide summit to discuss where were going and strengthen the social bonds (once the health situation allows it well transform these summits into offsites!)

Diversity & Inclusion at Gorgias

We celebrate diversity and are committed to creating an inclusive environment for all employees. We welcome applicants of all backgrounds experiences and perspectives. At Gorgias we believe that diverse teams drive innovation and better decision-making. We do not discriminate based on race color religion gender identity sexual orientation disability age or any other protected status.

If you need accommodations to participate in the application or interview process perform essential job functions or access other employment benefits please contact us at . Lets grow together!

Required Experience :

Key Skills

Employment Type : Full-Time

Experience : years

Vacancy : 1

Yearly Salary Salary : 113000 - 125000

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