Strategic Development Trainee

BioPoint, Inc.; Woodstock; On-site; CAD 40,000 - 55,000; Full time

Job summary

A leading distributor in Canada is looking for a Strategic Development Trainee to enhance product knowledge and customer service skills. This role focuses on developing competencies across various business facets, including counter service, shipping, and managing key customer accounts. The successful candidate will enjoy ongoing training, a competitive salary, and benefits while working in a dynamic environment.

Benefits

Competitive benefits package

Pension contributions

Profit sharing

Great mentors and on-the-job training

Growth potential

Qualifications

• 2+ years of experience in customer service in a fast-paced environment.
• Strong work ethic and a high standard of integrity.
• Desire to continuously learn and grow.

Responsibilities

• Interact directly with customers for counter service and phone orders.
• Manage shipping and receiving of products.
• Cultivate a proactive culture to support teammates and customers.

Skills

Customer Service

Communication

Organizational Skills

Education

College and/or University degree

Tools

Microsoft Office

Job description

With over 115 years of experience, EMCO Corporation is a leading national wholesale distributor of plumbing, HVAC, waterworks, and industrial products to the construction industry. We provide quality and cutting-edge products that help support residential, commercial and infrastructure initiatives across Canada.

At EMCO Corporation, we are committed to providing sustainable solutions to our customers and communities in which we live and serve. Our talented and passionate team members are the key to our success. We empower our team members to act like owners and make a difference within our business through striving for innovation and providing excellence in customer service.

We offer a fun, fast-paced and dynamic workplace. We work as a team and support each other’s growth and development. As our teammate, you will have the opportunity to continually develop your skills through ongoing training, be innovative and try new things, and work alongside passionate colleagues with diverse backgrounds and experiences. We are a team of enthusiastic individuals who are dedicated to meeting and exceeding the needs of the customers we serve.

Job Description

As a Strategic Development Trainee, you will focus on developing strong product knowledge and sales skills to be competent in multiple facets of our business including counter service, shipping/receiving and product replenishment to help accelerate the growth of the business. Managing key customer accounts, creative problem-solving for ambiguous situations and exceeding expectations will be key to success in this role.

Once the day-to-day flow of the business is mastered, the key focus will be to morph and stretch your abilities into critical components of our business (Purchasing, Pricing, Accounts Payable & Receivable, Operations Management, Inside Account Management, Outside Account Management) that align with your own developmental and career goals. all of which will be tracked by key performance indicators (KPI’s).

We are a young team with our core values focused on impeccable customer service, generating profitable venture opportunities, and offering the ability to work autonomously. Our team is searching for a high caliber individual looking to gain experience and develop new skills to grow their career.

The Strategic Development Program is a full-time salaried position, Monday to Friday with a competitive benefits package, pension contributions, and profit sharing.

Responsibilities and Duties:

• Heavy counter service interacting directly with the customer, phone orders, quotations in a fast-paced plumbing wholesale environment
• Shipping/receiving of product
• In store product replenishment
• Drive your own development; become a product knowledge expert
• Ability to cultivate a pro-active culture to support teammates and customers
• Willingness to learn and drive key financial levers in our business to yield positive return on investment. Learn the profit and loss statement and how actions affect it.
• Able to work well with others and independently

Qualifications

• No plumbing or wholesale distribution experience is required
• College and/or University degree
• 2+ years of experience with customer service in a fast-paced environment
• Positive attitude and results oriented mindset
• Desire to continuously learn and grow
• Excellent customer service and organizational skills
• Possess a strong work ethic and a high standard of integrity
• Ability to work well independently and in a team setting
• Excellent communication skills with the ability to build and maintain strong working relationships with customers, vendors, and teammates
• Proficient in Microsoft Office software

Additional Information

EMCO Corporation is one of Canada’s largest integrated wholesale distributors of plumbing, HVAC, waterworks, and industrial products for the construction industry. We offer exciting career and development opportunities for high performers who love to learn, a dedicated profit-sharing pool for each local team, and world-class leadership dedicated to helping you succeed.

In addition, we will offer you:

• Great mentors and on-the-job training
• A stable career in a pandemic-proof industry with a focus on work-life balance
• Growth potential with competitive salary, pension plan, benefits, and profit sharing
• A career within an organization that has strong core values and believes in empowering teammates through growth, development, and autonomy

EMCO is an equal opportunity employer and is committed to maintaining a discrimination, harassment, and barrier free workplace where all employees can contribute to their fullest potential. EMCO is committed to diversity, equity, and inclusion in our workplaces. All employment decisions are based on business needs, job requirements and individual qualifications, without regard to race, colour, creed, place of origin, sex, sexual orientation, gender, gender identity, gender expression, religion, family or parental status, or any other characteristic protected by the law. We welcome applications from all minority group members, women, Aboriginal persons, persons with disabilities, members of sexual minority groups, neurodiversity, and others who may contribute to the further diversification of ideas.

EMCO is an equal opportunity employer and is committed to maintaining a discrimination, harassment, and barrier free workplace where all employees can contribute to their fullest potential. EMCO is committed to diversity, equity, and inclusion in our workplaces. All employment decisions are based on business needs, job requirements and individual qualifications, without regard to race, colour, creed, place of origin, sex, sexual orientation, gender, gender identity, gender expression, religion, family or parental status, or any other characteristic protected by the law. We welcome applications from all minority group members, women, Aboriginal persons, persons with disabilities, members of sexual minority groups, neurodiversity, and others who may contribute to the further diversification of ideas.