Strategic Customer Success Manager

Lone Wolf Real Estate Technologies Inc; Cambridge; On-site; CAD 60,000 - 80,000; Full time

Job summary

A leading technology company in Canada is seeking an Account Manager to enhance customer satisfaction and retention. Responsibilities include executing tailored engagement plans, maintaining business relationships, and managing renewal activities. The ideal candidate will have over 5 years of customer-facing experience and a strong focus on customer success. A Bachelor's Degree and familiarity with Salesforce are preferred.

Qualifications

• 5+ years in customer-facing account management or sales.
• Experience in a fast-paced, dynamic environment.
• Proven success in goal-oriented work.

Responsibilities

• Take an active role in campaigns to increase customer satisfaction.
• Execute engagement plans for growth and adoption of products.
• Establish strong business relationships with stakeholders.

Skills

Customer satisfaction focus

Strong listening skills

Problem-solving abilities

Time management skills

Ability to manage multiple projects

Education

Bachelor’s Degree

Tools

Salesforce

Job description

Responsibilities

• Take an active role in campaigns and business-building initiatives with the goal of increasing customer satisfaction and retention.
• Execute individualized / segmented account engagement plans for driving growth and adoption of Lone Wolf solutions for strategic accounts within assigned territories.
• Demonstrate product knowledge surrounding the adoption and usage of Lone Wolf core products.
• Work with key stakeholders to establish strong business relationships.
• Maintain a regular cadence of contact to identify and address business needs and challenges, field requests, and actively recognize cross-sell and up-sell opportunities.
• Coordinate the involvement of company personnel to meet account objectives and expectations, escalating issues when necessary.
• Manage renewal activities for contracted customers.
• Prioritize and schedule work activities to ensure established targets are achieved or exceeded.
• Use product and industry knowledge to help fill customer knowledge gaps, guide customers to the use of help resources, and reduce support dependency.
• Successfully master departmental KPIs.

Qualifications

• EDUCATION: Bachelor’s Degree preferred.
• EXPERIENCE: 5+ years working within a customer-facing account management, customer success or sales role.
• Experience with Salesforce is an asset.
• Experience working in a fast-paced, entrepreneurial, diverse and dynamic environment.
• Proven success in a competitive or goal-oriented work environment.
• Focus on Advocating for the Customer.
• KNOWLEDGE / SKILLS / ABILITIES: Strong focus on customer satisfaction.
• Strong listening and communication skills.
• Ability to adapt quickly as priorities shift.
• Efficient problem-solving abilities.
• Strong time management and organizational skills.
• Ability to successfully manage / execute multiple projects simultaneously.
• Ability to tackle issues with a sense of urgency while maintaining professionalism and accuracy.