Strategic Communications & Reporting Lead

TD; Toronto; On-site; CAD 126,000 - 165,000; Full time

Job summary

A leading company in the banking sector is seeking a Strategic Communications & Reporting Lead to enhance operational transparency and storytelling through data. The role involves creating executive presentations, analyzing metrics, and collaborating with various teams to drive performance insights. Ideal candidates will possess strong communication skills and experience in IT operations.

Benefits

Health and well-being benefits

Savings and retirement programs

Paid time off

Career development opportunities

Qualifications

• 5+ years of experience in IT operations, reporting, or executive communications.
• Strong proficiency in PowerPoint with proven experience designing executive decks.

Responsibilities

• Lead development of PowerPoint presentations and executive dashboards.
• Analyze production support metrics and identify operational efficiency gaps.

Skills

Executive Communications

Visual Storytelling

Data Analysis

Collaboration

Tools

Power BI

Tableau

ServiceNow

Jira

Job description

Strategic Communications & Reporting Lead

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Strategic Communications & Reporting Lead

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Work Location:

Toronto, Ontario, Canada

Hours

37.5

Line Of Business

Technology Solutions

Pay Details

$126,800 - $164,100 CAD

This role is eligible for a discretionary variable compensation award that considers business and individual performance.

TD is committed to providing fair and equitable compensation opportunities to all colleagues. Growth opportunities and skill development are defining features of the colleague experience at TD. Our compensation policies and practices have been designed to allow colleagues to progress through the salary range over time as they progress in their role. The base pay actually offered may vary based upon the candidate's skills and experience, job-related knowledge, geographic location, and other specific business and organizational needs.

As a candidate, you are encouraged to ask compensation related questions and have an open dialogue with your recruiter who can provide you more specific details for this role.

Job Description

Department Overview

Building a World-Class, Diverse and Inclusive Technology Team at TD

We can't afford to be boring. Neither can you. The scale and scope of what TD does may surprise you. The rapid pace of change makes it a business imperative for us to be smart and open-minded in the way we think about technology. TD's technology and business teams become more intertwined as new opportunities present themselves. This new era in banking does not equal boring. Not at TD, anyway.

Requirements

TD Business Systems Analysis covers a mandate that includes (but isn't limited to) proposing technical systems to accomplish business requirements enterprise-wide. These experts build relationships with business partners and other groups of diverse subject matter experts and stakeholders (both internal and external) to:

• Plan + Elicit + Analyze + Document + Communicate +Manage system requirements;
• Assess client needs and recommend the right technology; and
• Offer operational and process-related analysis and support.
  
  

TD Securities, the wholesale trading subsidiary of TD Bank is seeking a self-starting, motivated and high-performing individual to become a strong contributor in its dynamic technology organization. This is a prominent and complex role that will require the individual to interface with finance, operations, risk management, front office staff and other technology teams regularly.

Position Summary

We are seeking a Strategic Communications & Reporting Lead to support our Production Engineering and Technology Operations teams. This role will lead the development of compelling PowerPoint presentations and executive dashboards that reflect team performance, identify operational bottlenecks, and support audit readiness and strategic planning.

You will work closely with technical leads to curate inputs, build structured narratives, and design professional visual assets that communicate complex data in a meaningful and actionable way. The ideal candidate has strong storytelling skills, a data-driven mindset, and a passion for operational transparency.

Key Responsibilities

• Executive Communications & Visual Storytelling
• Create professional, polished PowerPoint presentations for leadership meetings, town halls, audit reviews, and program updates.
• Translate raw updates and technical content from engineers into structured narratives and storyboards.
• Highlight key accomplishments, challenges, and improvement areas through impactful visuals and infographics.
• Operational Reporting & Performance Analysis
• Analyze production support metrics, including incident trends, change success rates, RCA progress, automation metrics, and intake throughput.
• Identify patterns and gaps in operational efficiency and collaborate with teams to visualize these insights.
• Structure periodic reports that show trends over time and align with strategic goals.
• Dashboard & Template Design
• Build wireframes/mockups for dashboards in Power BI, Tableau, Excel, or similar platforms.
• Standardize report templates for recurring metrics (weekly/monthly reviews).
• Define and visualize KPIs around incidents, changes, service requests, platform stability, and control adherence.
• Stakeholder Engagement & Process Transparency
• Collaborate with tech leads, DBAs, app support teams, and compliance teams to collect timely, accurate updates.
• Establish a reporting cadence and content library for easy reuse and audit traceability.
• Support control tracking and audit evidence packaging through structured presentations and metrics.
  
  

Required Qualifications

• 5+ years of experience in IT operations, reporting, business analysis, or executive communications
• Strong proficiency in PowerPoint with proven experience designing executive decks
• Exposure to production support environments (incident/change/RCA workflows)
• Excellent written and verbal communication skills
• Ability to interpret data and build compelling visual stories from operational metrics
• Familiarity with ITSM tools (ServiceNow, Jira) and BI platforms (Power BI, Tableau, or similar)
  
  

Preferred Qualifications

• Experience in working with Platform Engineering or DevOps teams
• Knowledge of audit/compliance reporting and KPI tracking
• Strong attention to detail with the ability to manage multiple reporting timelines
• Exposure to tools like Confluence, Excel macros, Python (basic scripting for data cleanup or automation)
  
  

What You’ll Achieve

• Transform technical operations data into clear, concise, and actionable business stories
• Drive transparency and accountability across production support workflows
• Enable leadership to make informed decisions based on high-quality visual insights
• Enhance the organization’s ability to communicate progress, gaps, and roadmap alignment
  
  

Additional Information

Join in on what others in TD Technology Solutions are doing:

• Inspire a positive work environment and help champion quality, innovation, teamwork and service to the business.
• Learn voraciously, stretch your thinking, share your knowledge and educate others.
• Communicate and collaborate with both technical and non-technical professionals.
• Cultivate winning relationships by building trust with business and technology partners.
• Share our commitment to productivity, effectiveness and operational efficiency.
  
  

Who We Are

TD Securities offers a wide range of capital markets products and services to corporate, government, and institutional clients who choose us for our innovation, execution, and experience. With more than 6,500 professionals operating out of 40 cities across the globe, we help clients meet their needs today and prepare for tomorrow. Our services include underwriting and distributing new issues, providing trusted advice and industry-leading insight, extending access to global markets, and delivering integrated transaction banking solutions. In 2023, we acquired Cowen Inc., offering our clients access to a premier U.S. equities business and highly-diverse equity research franchise, while growing our strong, diversified investment bank. We are growth-oriented, people-focused, and community-minded. As a team, we work to deliver value for our clients every day.

Our Total Rewards Package

Our Total Rewards package reflects the investments we make in our colleagues to help them and their families achieve their financial, physical, and mental well-being goals. Total Rewards at TD includes a base salary, variable compensation, and several other key plans such as health and well-being benefits, savings and retirement programs, paid time off, banking benefits and discounts, career development, and reward and recognition programs. Learn more

Additional Information

We’re delighted that you’re considering building a career with TD. Through regular development conversations, training programs, and a competitive benefits plan, we’re committed to providing the support our colleagues need to thrive both at work and at home.

Please be advised that this job opportunity is subject to provincial regulation for employment purposes. It is imperative to acknowledge that each province or territory within the jurisdiction of Canada may have its own set of regulations, requirements.

Colleague Development

If you’re interested in a specific career path or are looking to build certain skills, we want to help you succeed. You’ll have regular career, development, and performance conversations with your manager, as well as access to an online learning platform and a variety of mentoring programs to help you unlock future opportunities. Whether you have a passion for helping customers and want to expand your experience, or you want to coach and inspire your colleagues, there are many different career paths within our organization at TD – and we’re committed to helping you identify opportunities that support your goals.

Training & Onboarding

We will provide training and onboarding sessions to ensure that you’ve got everything you need to succeed in your new role.

Interview Process

We’ll reach out to candidates of interest to schedule an interview. We do our best to communicate outcomes to all applicants by email or phone call.

Accommodation

Your accessibility is important to us. Please let us know if you’d like accommodations (including accessible meeting rooms, captioning for virtual interviews, etc.) to help us remove barriers so that you can participate throughout the interview process.

We look forward to hearing from you!

Language Requirement (Quebec Only)

Sans Objet

Seniority level

• Seniority level

  Mid-Senior level

Employment type

• Employment type

  Full-time

Job function

• Job function

  Marketing, Public Relations, and Writing/Editing

• Industries

  Banking

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