Strategic Account Specialist - Consumer

D&H Distributing Co.; Mississauga; Hybrid; CAD 50,000 - 75,000; Full time

Job summary

Join a leading technology distributor as a Customer facing inside sales representative. You will handle retail accounts, aiming for sales growth and customer satisfaction by coordinating with vendors and providing excellent service. This hybrid role in Mississauga offers competitive benefits including health, dental, and a RRSP plan.

Benefits

RRSP plan

Paid Time Off

Health & Dental benefits

Life and Vision benefits

Gym Reimbursement

Work from Home Reimbursement

Employee Purchase Program

Tuition Assistance

Qualifications

• Minimum 3 years of sales experience with Major Retailers (Staples, Best Buy, etc.).
• Sales and/or technical certifications a plus.

Responsibilities

• Responsible for sales goal, forecast, and attainment.
• Assist customers with bids, quotes, and deals.
• Maintain customer transactions through ERP sales platform.

Skills

Sales experience

Customer satisfaction

Relationship building

Forecasting

Demand planning

Education

College education preferred

Job description

This is a hybrid role based in Mississauga, ON.

Please note, candidates must be located within 100km of the office location.

D&H is growing! Join 100+ year old technology distributor, offering end-to-end solutions for today's resellers, retailers, and the clients they serve across the SMB and Consumer markets.

· We are empowered by our employees who provide the industry’s best service, and we promote a collaborative culture.

· We offer a RRSP plan, Paid Time Off, Health & Dental, Life, and Vision benefits as well as Gym Reimbursement, Work from Home Reimbursement, Employee Purchase Program, Tuition Assistance and much more!

· We feel strongly about giving back to the community and promoting sustainable, eco-friendly business practices.

SUMMARY

Customer facing inside sales role responsible for assigned Retail accounts, including revenue, margin and breadth growth, through customer contact, sales and service; accountable for customer satisfaction, revenue generation, goal achievement and long-term business goals in line with D&H’s vision and values; with responsibility to lead team by providing guidance on day-to-day needs and help on system and transactional questions.

ESSENTIAL DUTIES AND RESPONSIBILITIES

· Responsible for sales goal, forecast and attainment, including the achievement of revenue and post freight margin goals.

· Responsible for setting the price of products for bids, quotes and deals requested by customers while maintaining customer satisfaction.

· Work with vendor reps, BU’s, and all supporting departments, to build specific vendor sales and to grow the revenue and sales breadth within assigned customer base.

· Promptly answer phone & email to respond to all customer requests; promptly return all phone messages within SLA.

· Attend sales and product trainings.

· Attend trade shows and events to meet with retailers in person, as needed.

· Project a professional company image through customer and vendor interactions.

· Process and maintain customer transaction through ERP sales platform.

· Adhere to all company policies procedures and ethics including company attendance policy.

· Attend team huddles, team meetings, and collaborate with team members.

· Work with Decision Makers, Sales Management, Field Reps, BU’s, and vendors to develop, maintain, and strengthen relationships throughout the customer organizations.

EDUCATION and/or EXPERIENCE

Education

· College education preferred and/or equivalent combination of education/experience.

Experience

· Minimum 3 years of sales experience dealing with Major Retailers (Staples, Best Buy, Costco, London Drugs, Walmart)

· Sales and/or technical certifications a plus

· Ability to co-ordinate promotional programs with vendors and action with retailers.

· Proven experience in demand planning and forecasting, working collaboratively with procurement.