Strategic Account Manager - Staples Promotional Products (Hybrid)

Staples Advantage Canada; Montreal; Hybrid; CAD 70,000 - 100,000; Full time

Job summary

A leading company in promotional products is seeking a Strategic Account Manager to oversee key enterprise accounts. This hybrid position demands strong sales skills and client relationship management, aiming for revenue growth between $2.5 - $7M annually. Ideal candidates will possess B2B sales experience and expertise in financial analysis, ensuring exceptional service and collaboration across teams.

Benefits

Competitive salary and bonus

Flexible PTO and Holiday Schedule

Online and Retail Discounts

Company Match RRSP

Benefits and wellness programs

Growth & development opportunities

Qualifications

• Five years of B2B sales or business development experience.
• Proficient in Microsoft programs (Excel, Outlook, Word, PowerPoint).
• Strong attention to detail and organizational skills.

Responsibilities

• Manage key enterprise accounts and drive revenue growth.
• Deliver annual sales budget ranging from $2.5 - $7M.
• Build long-lasting client relationships and set strategic growth plans.

Skills

Interpersonal skills

Communication skills

Presentation skills

Financial analysis

Organizational skills

Customer service

Negotiation skills

Tools

Microsoft Office

CRM programs

Job description

Staples Promotional Products leads the industry with design expertise, best-in-class technology, and inspiring creativity. SPP offers hundreds of customizable products – from coolers to notebooks – that allow companies to maximize brand recognition and reach thousands of people at a low cost.

The Strategic Account Manager (SAM) is responsible for managing key enterprise accounts, building strong client relationships, and driving revenue growth. This role focuses on leveraging strategic sales skills, pipeline management, and innovative solutions to address client needs and exceed business objectives. The SAM works collaboratively across teams to provide exceptional service while contributing to the company’s growth strategy.

This a Hybrid position requiring 2 days in office and 3 days remote work from home.

What you’ll be doing:

• Deliver annual sales budget ranging from $2.5 - $7M, depending on the mix of assigned Enterprise accounts.
• Ensure net margin rate is at or above plan for each client, across all lines of business.
• Manage account profitability and discuss results with the Staples team and customers.
• Use financial analysis to generate, evaluate, and act on strategic options.
• Serve as the key point of contact for multiple strategic Enterprise Accounts.
• Build and maintain profitable, long-lasting relationships with clients.
• Set strategic growth plans and work with internal teams to execute.

What you bring to the table:

• Strong interpersonal, communication, and presentation skills.
• Expertise in pipeline management, prospecting, and consultative selling.
• Skilled in analyzing financial data to inform strategic decisions.
• High attention to detail and strong organizational skills.
• Ability to innovate and adapt in a fast-paced environment.
• Proficiency in Microsoft Office programs and CRM programs.
• Exceptional customer service abilities.

What’s needed- Basic Qualifications:

• Five years B2B sales or business development experience.
• Proficient use of Microsoft programs (Excel, Outlook, Word, and PowerPoint).
• Strong organizational skills.
• Strong attention to detail.
• Ability to handle and prioritize multiple tasks/projects simultaneously.
• Good math aptitude and ability to conduct profitability analysis.
• Self-motivated with high energy and enthusiasm.

What’s needed- Preferred Qualifications:

• Excellent interpersonal, communication, and presentation skills.
• Exceptional customer service skills.
• Good leadership skills with the ability to lead by example.
• Industry experience preferred.
• Ability to demonstrate flexibility in a fast-paced environment.
• Strong “strategic business sense” with the ability to provide solutions.
• Strong negotiation skills.

We Offer:

• Competitive salary and bonus.
• Inclusive culture with associate-led Business Resource Groups and resources such as the Social Justice Resource Centre.
• Flexible PTO and Holiday Schedule, Online and Retail Discounts, Company Match RRSP, Benefits and Physical and Mental Health Wellness programs.
• Growth & development opportunities.