Strategic Account Manager / Responsable de comptes stratégiques

Adaptavist; Montreal; Remote; CAD 90,000 - 140,000; Full time

Benefits offered by this job

MacBooks provided

Fully remote friendly

Flexible working hours

Generous PTO

Job summary

The Adaptavist Group is a global technology services company seeking an experienced Strategic Account Manager for NAMER. You will drive profitable growth across strategic enterprise customers, coordinating with Presales, Delivery, and Customer Success teams to expand footprint and create measurable business outcomes.

This remote-forward role emphasizes strong relationship management and MEDDPICC discipline.

Qualifications

• Experience in enterprise technology sales with a proven track record of targets.
• Ability to generate and progress a pipeline independently, not only respond to inbound demand.
• Experience managing sales opportunities involving multiple stakeholders across buying processes.
• Ability to develop customer-centric points of view connecting solutions to outcomes.
• Strong discovery skills to uncover motivations across stakeholder types.
• Experience building relationships across multiple levels within a customer organization.
• Clear commercial acumen: margins, deal structure and value-based pipeline.
• Excellent written and verbal communication skills for coherent narratives.

Responsibilities

• Support account planning and multiyear strategies.
• Maintain up-to-date understanding of customer structures and priorities.
• Identify opportunities to expand footprint across business units and tech domains.
• Build and manage a robust pipeline within assigned accounts.
• Develop customer-specific viewpoints linked to measurable outcomes.
• Lead discovery across stakeholder layers to uncover problems and decisions.
• Create commercial proposals and business cases based on outcomes.
• Apply MEDDPICC consistently to maintain qualification discipline.
• Manage relationships across technology and business stakeholders.
• Collaborate with partners to drive joint account plans and deals.

Skills

Enterprise sales

Consulting services

Software sales

Pipeline generation

Stakeholder management

Customer POV

Discovery skills

Relationship building

Commercial acumen

Communication

Job description

Working at The Adaptavist Group

The Adaptavist Group is a global family of companies with a common goal. We combine the best of teamwork, technology, and processes, helping all kinds of businesses be better today and tomorrow.

Working at The Adaptavist Group

The Adaptavist Group is a global family of companies with a common goal. We combine the best of teamwork, technology, and processes, helping all kinds of businesses be better today and tomorrow. We are experts at delivering enterprise software, tailored solutions, and quality services across some of the world’s most trusted technology ecosystems, including Atlassian, AWS, Slack, GitLab, monday.com and Aha! We make change happen. From anywhere.

What We Offer You

We offer a very generous holiday (PTO) allowance, trusting you to take vacation time that suits your personal life, alongside flexible working hours that empower you to work when it best fits you and your team. We provide MacBooks to all employees and additional support for fully remote workers to set up their home offices. Our exceptional Time Away Policy includes 26 weeks of fully paid leave for birthing parents, 13 weeks for non-birthing parents, and extended leave for adoption, IVF, surrogacy, elective egg freezing, and women's health needs such as menopause, menstruation, endometriosis, and PCOS. Our trusting, flexible, remote-first way of working means that work can fit around your life, rather than your life fitting around work. Read our full list of benefits

Description Du Poste

About the role

The Strategic Account Manager for NAMER drives profitable growth across a portfolio of Adaptavist's most strategically important enterprise customers, working in close partnership with a Strategic Account Director. The role is accountable for executing account growth plans, building multi-threaded stakeholder relationships, generating and progressing pipeline, and helping to expand Adaptavist's footprint across the enterprise. The Strategic Account Manager coordinates across Presales, Delivery, Customer Success and strategic partners to move opportunities forward and deliver meaningful customer outcomes. This role would suit commercially ambitious professionals who want to build the skills, relationships and commercial track record required to grow into a Strategic Account Director.

What You'll Be Doing

Strategic account development

• Support the Strategic Account Director in developing and executing multi-year strategic account plans
• Maintain a detailed, current understanding of customer organisational structures, priorities and transformation programmes
• Identify opportunities to expand Adaptavist's footprint across business units and technology domains
• Track account health, stakeholder changes and competitive dynamics on an ongoing basis

Pipeline generation & value-based selling

• Build and maintain a pipeline within assigned strategic accounts through structured, account-based engagement
• Develop customer-specific points of view that connect Adaptavist's capabilities to identifiable business outcomes
• Lead discovery across stakeholder layers to uncover business problems, drivers and decision criteria
• Build commercial proposals and business cases anchored in measurable customer outcomes
• Apply MEDDPICC consistently across all qualified opportunities to maintain qualification discipline

Stakeholder & relationship management

• Build multi-threaded relationships across customer organisations, spanning both technology and business stakeholders
• Identify and develop champions, maintaining active relationships with influencers and decision makers
• Support the Strategic Account Director in establishing and maintaining Economic Buyer and executive access
• Develop a clear understanding of stakeholder motivations, organisational dynamics and decision‑making processes

Partner collaboration

• Participate in joint account planning with strategic partners, including Atlassian, GitLab, Harness, AWS, IBM and Datadog
• Identify and develop partner-sourced opportunities within assigned accounts
• Build credibility and working relationships within the partner ecosystem
• Support partner-involved deal execution with attention to commercial structure and margin

Forecasting & commercial discipline

• Maintain consistently high CRM hygiene and accurate, timely opportunity data
• Ensure forecast accuracy through rigorous qualification and active pipeline management
• Participate in account reviews, pipeline reviews and QBRs with clear articulation of risks, opportunities and dependencies
• Manage opportunities efficiently from qualification through to closure, coordinating internal resources effectively

Qualifications

What we're looking for

• Demonstrable experience in enterprise technology sales, consulting services or software sales, with evidence of consistently achieving commercial targets
• Proven ability to generate and progress pipeline independently, not only respond to inbound demand or support more senior sellers
• Experience managing sales opportunities involving multiple stakeholders, with an understanding of how to navigate complex buying processes
• Ability to develop customer‑centric points of view that connect solutions to business outcomes, rather than leading with product or feature descriptions
• Strong discovery skills: able to ask effective questions, listen actively and uncover motivations across different stakeholder types
• Experience building and maintaining relationships across multiple levels within a customer organisation simultaneously
• Clear commercial acumen: understands margin, deal structure and the difference between activity and value‑generating pipeline
• Strong written and verbal communication skills, with the ability to construct coherent commercial narratives for different audiences

A few nice to haves

• Experience working within or alongside the Atlassian ecosystem, or a closely comparable enterprise technology partner ecosystem (GitLab, Harness, AWS, Datadog, IBM)
• Exposure to Developer Experience, DevOps, Service Management, AI adoption or Cloud transformation programmes — either as a seller or from a delivery/consulting background
• Working knowledge of a structured sales qualification methodology such as MEDDPICC or comparable, with evidence of consistent application
• Experience contributing to or executing joint account plans with technology partners
• Early evidence of economic buyer or C‑suite access within enterprise accounts
• Experience in a services‑led or professional services selling environment

What To Expect

We have published some support on Interviewing with us to try to alleviate any pre‑interview anxieties, here you’ll find information to help you prepare and ace an interview at TAG. You can read them here

Life at The Adaptavist Group

From our family-friendly policies to our flexible work environment we offer a range of benefits and policies in order to support staff from all different backgrounds. If you have any questions, please do ask us. Check out our WORK180 page. Check out our Flexa page.

Equal opportunities for everyone

At The Adaptavist Group, we are committed to promoting a diverse and inclusive community and believe this positively impacts both the creation of our innovative products and our delivery of bespoke solutions to our global customers and our own unique culture. We encourage all qualified applicants, regardless of age, disability, race, sexual orientation, religion or belief, sex, gender identity, pregnancy and maternity, marriage, and civil partnership status.

Égalité des chances pour tous

Chez The Adaptavist Group, nous nous engageons à promouvoir une communauté diversifiée et inclusive et sommes convaincus que cela a un impact positif sur la création de nos produits innovants, la fourniture de solutions sur mesure à nos clients internationaux et notre culture unique. Nous encourageons toutes les candidatures qualifiées, quels que soient leur âge, leur handicap, leur origine ethnique, leur orientation sexuelle, leur religion ou leurs convictions, leur sexe, leur identité de genre, leur état civil, leur grossesse et leur maternité.