Strategic Account Manager New Montreal, Quebec, Canada

Lightspeed; Montreal; Hybrid; CAD 80,000 - 120,000; Full time

Job summary

Join Lightspeed as a Strategic Account Manager in Montreal, driving success for the highest valued customers through relationship building and strategic planning. This role offers genuine growth opportunities in a flexible hybrid environment, accompanied by competitive benefits including unlimited paid time off and health coverage.

Benefits

Flexible hybrid work environment

Genuine career growth opportunities

Lightspeed RSU program

Unlimited paid time off

Flexible working arrangements

Health insurance and wellness benefits

Transit fee coverage possibility

Paid parental leave

LinkedIn Learning access

Volunteer days

Qualifications

• Minimum 5+ years experience in enterprise Customer Success or Account Management.
• Experience managing retention and growth for a large portfolio.
• Experience contributing to team development initiatives.

Responsibilities

• Act as the main point of contact for Lightspeed’s largest customers.
• Develop and execute strategies for customer retention.
• Monitor customer data and develop strategies for growth.

Skills

Customer relationship management

Retention strategies

Adaptability

Education

Bachelor’s degree in a relevant field

Job description

Hi there! Thanks for stopping by

We’re looking for a Strategic Account Manager to join our Customers team in Montreal or Toronto. As a Strategic Account Manager at Lightspeed, you’ll be part of our NoAM Retail engagement team. Your primary goal will be to drive retention and expansion within your portfolio of Lightspeed’s highest valued customers.

You aim to be a trusted partner by adopting a collaborative approach to understanding customer goals and challenges. Your focus is on providing consistent value throughout the customer journey, building long-term relationships based on mutual trust, and making every customer feel valued. Ultimately, you help customers achieve their desired outcomes while exceeding expectations at every step.

What you'll be doing:

• Act as the main point of contact and account owner for Lightspeed’s largest and most valued customers
• Develop and execute strategies for each customer in your portfolio
• Responsible for Net Revenue Retention, including renewals and expansions
• Build and maintain strong relationships, understanding clients’ business, goals, and objectives
• Conduct Business Reviews and Success Plans, involving Strategic Account Executives as needed
• Monitor customer data, go-live dates, health indicators, and develop strategies for retention and growth
• Collaborate with internal teams to ensure customer satisfaction and resolve at-risk accounts
• Advocate for industry and customer needs within Lightspeed to support innovation investments
• Gather customer feedback to improve the end-to-end experience and address product gaps

What you need to bring:

• Minimum 5+ years experience in enterprise Customer Success or Account Management in B2B environments
• Experience managing retention and growth (NRR) for a large portfolio
• Experience contributing to or leading initiatives for team development
• Resourcefulness and ability to adapt proactively to change

Even better if you have, but not necessary:

• Bachelor’s degree in a relevant field
• Experience in fast-paced SaaS or technology sectors
• Industry expertise in retail

What’s in it for you?

Join Lightspeed and experience:

• Flexible hybrid work environment (3 days/week in office)
• Genuine career growth opportunities
• A team that’s big enough to make an impact

Plus, enjoy benefits like:

• Lightspeed RSU program
• Unlimited paid time off
• Flexible working arrangements
• Health insurance and wellness benefits
• Transit fee coverage possibility
• Paid parental leave
• LinkedIn Learning access
• Volunteer days

Note: Lightspeed does not accept unsolicited agency resumes. We value diversity and inclusion and encourage applications from all backgrounds, including those with disabilities. Accommodations are available upon request.

Where to from here?

If you’re interested, check out our career page for more info. Lightspeed was founded in 2005 in Montreal’s gay village, with a longstanding commitment to inclusion and community building. We serve retail, hospitality, and golf businesses worldwide, powered by a diverse and inclusive team.

Who we are:

Lightspeed’s platform helps merchants innovate and grow, transforming their operations with integrated online and physical solutions. Founded in Montreal, we are listed on NYSE and TSX, with a presence across North America, Europe, and Asia Pacific, supporting businesses in over 100 countries.

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