Strategic Account Manager - Dealer

Site Overview

Germiphene knows infection control. Starting over 70 years ago, servicing the needs of the dental industry with our extensive product range; from disinfection, cleaning, instrument care, oral health, and hand care. Our drive for continued improvement is a daily commitment shown through new product development, strict quality standards and nurturing customer relationships. This has given us a strong foundation to grow our market to provide disinfection products, and hand sanitizers for all healthcare communities, and other government agencies.

We are innovators & manufacturers, we are professionals, we are educators, we are exporters, we are responsible, we are looking for like-minded individuals to join our team.

Position Overview

We are looking for a highly motivated and experienced Strategic Account Manager to join our team at Young Innovations. This role is ideal for someone who excels at building strong, long-lasting relationships with key clients and partners. The successful candidate will be responsible for managing a portfolio of high-value dental accounts, driving growth, and ensuring customer satisfaction through tailored solutions and strategic initiatives.

Key Responsibilities

1. Account Management: Build and maintain strong, long-term relationships with key distributer partners, ensuring satisfaction and loyalty. Serve as the main point of contact for high-priority accounts, addressing their needs and concerns effectively.
2. Strategic Planning & Execution: Develop customized account strategies to drive sales, identify growth opportunities, and improve overall account performance. Work closely with distributors to understand their business needs and align our products and services to meet those needs.
3. Sales Growth & Retention: Lead efforts to expand business with existing clients through upselling, cross-selling, and identifying opportunities for new product introductions. Ensure that clients achieve maximum value from our dental products and services, enhancing retention and satisfaction.
4. Client Consultation & Education: Serve as a trusted advisor to dental practices, clinics, and other key accounts by providing expert guidance on dental products, industry trends, and best practices.
5. Collaboration with Internal Teams: Partner with sales, marketing, customer service, and product development teams to ensure that client needs are met and exceeded. Coordinate the execution of promotional campaigns, product launches, and training initiatives.
6. Performance Analysis & Reporting: Monitor account performance, track KPIs, and provide regular reports on sales growth, and strategic objectives. Use data to drive improvements and recommend solutions for distributer success.
7. Contract Negotiation & Renewals: Manage contract negotiations and renewals for strategic accounts (mid-size groups), ensuring favorable terms for both the client and the company.
8. Market Intelligence: Keep up-to-date with industry trends, competitor offerings, and emerging market demands to provide clients with the best solutions available.