Strategic Account Manager

ScalePad; Vancouver; Hybrid; CAD 110,000 - 150,000; Full time

Benefits offered by this job

ESOP & RRSP matching

Parental leave

Mentorship programs

Professional development budget

Modern hardware & tools

Remote/hybrid roles

Hybrid life stipend

Health benefits

Job summary

ScalePad is seeking a seasoned Strategic Account Manager to lead a strategic book of business in Canada/US. You will own relationships with high-value accounts, drive upsell and cross-sell initiatives, and collaborate with the broader ScalePad team to deliver measurable impact and expanded client value.

You will partner with executive sponsors and cross-functional peers to negotiate value realizations, retain revenue, and grow monthly recurring revenue across a diverse partner network.

Qualifications

• 5+ years of experience in Account Management, Strategic Account Management, Customer Success, and/or SaaS Sales.
• Proven success growing customer accounts through upselling and cross-selling.
• Proven track record of retaining business through retention efforts.
• Experience managing high-value or strategic customer relationships, including the build out of Strategic Partnership Agreements.
• Ability to leverage proven sales methodologies to drive value through product demonstrations.

Responsibilities

• Manage a strategic book of business of ~180 Accounts.
• Act as ScalePad's outward-facing representative, driving sales within client accounts (upsell, cross-sell, renewals, retention).
• Establish yourself as the primary contact for assigned customers and foster long-lasting relationships.
• Collaborate with internal teams to ensure optimal partner outcomes and maintain the partner portfolio.

Skills

Account Management

Strategic Accounts

Customer Success

SaaS Sales

Upselling

Cross-selling

Renewals

Executive relationships

Negotiation

Communication

Job description

Who We’re Looking For

At ScalePad, we hire thoughtful builders who want their work to matter. Our roles are designed for people who thrive on driving impact, see ambiguity as an opportunity, and believe that raising the bar is a team sport.

We don’t bring people in to run playbooks. We hire people who want to rewrite them. And in this role, you’ll get to do that, while shaping the future of managed services for our global partners. (That’s what we call our customers.)

What is ScalePad

At ScalePad, we’re building more than software; we’re building confidence and clarity for the people who manage the technology businesses rely on every day.

Our mission: help MSPs evolve into MVPs (their clients’ most valuable partner). Our tools turn them from reactive service providers into strategic advisors through a consistent, scalable Customer Success motion. Our product suite unifies risk insights, client planning, and service delivery so MSPs can have smarter conversations, show clients their value, and grow their revenue.

But our purpose goes beyond our software. We’re creating a workplace where curious, growth-minded people can do their best work, where ideas are valued, progress is shared, and everyone belongs. Together, we’re creating a future where MSPs don’t just keep businesses running, they help them thrive. We believe that when our partners succeed, we all do.

With offices in Vancouver, Toronto, Montreal, and Phoenix and a global-first mindset. ScalePad has grown into a category leader trusted by 12,000+ partners across 60+ countries. We’ve been recognized for our products and corporate culture by MSP Today, G2, and Great Place to Work, to name a few.

About The Role

This role focuses on managing and growing Strategic Accounts by acting as the primary relationship owner, driving upsell and cross-sell opportunities, and positioning ScalePad as a trusted long-term partner. It requires strong collaboration, consultative selling, and leadership to expand MRR, exceed sales targets, and support both customer success and internal team performance.

AI Fluency: AI fluency is a core expectation at ScalePad, using this in areas like managing your forecast and KPIs, building outreach campaigns, and improving industry knowledge on an ongoing basis.

What You’ll Own

• Focus on a Strategic book of business of ~180 Accounts.
• Act as ScalePad's outward-facing representative, responsible for driving sales within client accounts, including upselling, cross-selling, renewals, and retention.
• Establish yourself as the primary point of contact for assigned customers, fostering long-lasting relationships.
• Identify and leverage opportunities to enhance and expand the value of ScalePad as a strategic and trusted technology and business partner.
• Collaborate closely with various internal teams to ensure the best possible outcomes for our partners. Maintain and manage your partner portfolio to the highest defined standards.
• Demonstrate active listening, consultative selling, and respond to inquiries with empathy and extensive knowledge.
• Be self-motivated and results-driven, consistently striving not only to meet but to exceed your monthly and quarterly sales targets.
• Maintain a coachable mindset, continuously working to master your craft.
• Working with Strategic Partners; Peer Groups, Franchises, high value, high potential, and more complex usage.
• Work closely with ELT Sponsors on strategic negotiations and value realization.

What we’re looking for

We care about what you can do more than where you’ve done it. However, experience in the following areas will help you hit the ground running in this role:

• 5+ years of experience in Account Management, Strategic Account Management, Customer Success, and/or SaaS Sales.
• Proven success growing customer accounts through upselling and cross-selling.
• Creative approach to building out and navigating new and renewal agreements that foster long term partnerships and maximize revenue.
• Proven track record of retaining business through retention efforts.
• Experience managing high-value or strategic customer relationships, including the build out of Strategic Partnership Agreements.
• Ability to leverage proven sales methodologies to drive strong value through product demonstrations.
• Strong consultative selling and relationship management skills.
• Ability to build credibility and influence with executive-level stakeholders.
• Demonstrated success meeting or exceeding revenue and growth targets.
• Excellent communication, presentation, and negotiation skills.
• Strong business acumen with the ability to identify and articulate customer value.
• Highly collaborative with experience partnering cross-functionally to drive customer outcomes.
• Self‑motivated, results‑oriented, and able to manage competing priorities in a fast‑paced environment.
• Experience in B2B SaaS required; MSP, IT services, or channel experience is an asset.

Perks

ScalePad offers our employees a blend of purpose, growth, and genuinely great perks.

• Everyone’s an owner. Share in our success through our Employee Stock Ownership Plan (ESOP) and RRSP matching.
• Support for growing families. Parental leave programs are in place to support you and your family when it matters most.
• Structured mentorship with builders. Join opt-in mentorship programs and learn directly from founders and senior leaders who’ve scaled multiple SaaS ventures and spent decades in the MSP industry.
• Invest in your growth every year. Access an annual professional development budget to level up your skills, your career, and your impact.
• Set yourself up with great tools. Work with brand new, top-of-the-line hardware and equipment so you can do your best work, whether you’re at home or in one of our hubs.
• Modern ways of working. Roles at ScalePad are structured as remote or hybrid, with hub locations in Vancouver, Toronto, Montreal, and Phoenix. Specific work models are outlined in each posting.
• Support for hybrid life. Receive a monthly stipend to help you create an effective hybrid or remote work environment.
• Well‑being and time to recharge. Take care of yourself with 100% employer‑paid benefits.

Before You Apply

This is a full-time role for those who are eligible to work in Canada or the United States. We thank all applicants for taking the time to apply, but only candidates who make it to the next stage will be contacted.

Note on AI Use

ScalePad uses AI technology to support certain administrative aspects of our hiring process, such as transcription, note‑taking, and interview documentation. These tools are strictly used to assist our team and have no influence on candidate evaluation or hiring decisions.

No recruiters, please.